Not surprised that many are having a bad user experience with Jira. The interface design and usability is atrocious because it's a tool designed by developers. Developers lack the UX training and thinking that's needed to make the tool intuitive and easy to use.
I fucking hate Jira
391–400 of 539 posts
Re: I fucking hate Jira
#392I feel like hating on Jira is the pastime that is now passed down from each generation of programmers to the next. I'm going to stick up for Jira. I certainly don't "love" Jira, though I do think they've made significant improvements with "new Jira" (I think they call them team-managed projects now). The problem I have with the incessant Jira bitching is that I rarely feel that bitchers have a true understanding for…
Yeah I've been defended Jira here in the past, too. My opinion is that Jira reflects the organisation that manages it. It's basically a whole lot of customizable UI and permissions hanging off a user-defined state machine. You can set it up so that individual teams can fully administer their own projects, or you can go all the way in the other direction and have centralized, locked-down management where you beg some…
Yes, we switched to Jira from a piece of abandonware (simple php based bug tracker) several years ago. Jira is kinda slow sometimes, but not horrible. And yes, like you said, once you get it configured it works great.
Overall, we are very happy with Jira and it's worth the cost for the value it brings to the organization (still hurts the wallet, but it's at least justified).
...and then Atlassian comes along and rug-pulls on-prem Jira.
We only have ~80 users, so 1000-user-minimum data center isn't going to cut it for us. And there is an on-prem requirement, so no cloud option either (wouldn't want to anyway). And for that, I bitch. Fuck Atlassian and everything they do to appease their shareholders before the customers.
Re: I fucking hate Jira
#393I feel like hating on Jira is the pastime that is now passed down from each generation of programmers to the next. I'm going to stick up for Jira. I certainly don't "love" Jira, though I do think they've made significant improvements with "new Jira" (I think they call them team-managed projects now). The problem I have with the incessant Jira bitching is that I rarely feel that bitchers have a true understanding for…
> building a generic project management and tracking tool is a really difficult, hard problem I would say building a good one is an impossible problem, because of conflicting needs both across and within companies. The primary job of Jira isn't to help work get done. It's to give managers and executives feelings of knowledge and control even when that makes everything worse. You don't need fancy planning systems to g…
Yes this is exactly right, it’s all about top down feeling of control. You can very easily manage even a large organization with just basic Kanban boards
Re: I fucking hate Jira
#394OK, so what don't I like about Jira? 1. It's extremely slow. 2. It's difficult to predict the effect of making any kind of change. 3. The permissions system is so convoluted, I can be the admin of a board, and yet not have permission to see a ticket on it. 4. It relegates the conversation to a second-class UI element, when this is the most important part of any project management system. 5. Trying to operate on a bun…
Awesome list and objective.
I'd like to add another point:
#. There are too many "views" or ways of visualizing the work that needs to be done, ie the plan view and the kanban view, my issues etc.
If I'm not looking at the 'right' view I'll miss something and maybe get in trouble from project management.
Re: I fucking hate Jira
#395All the confluence hate speaks to my soul. It's where ideas go to die. If you want to start a successful internal project and someone tells you to start documenting your ideas there, you might as well just move on to something else. Whatever you were going to do is already dead. It's just so ignorable. Nobody gives a shit about a confluence doc. Write up your thoughts and send it as an email to your boss, your peers, whoever. That demands a response and you'll get one, for good or ill! Getting outright rejected is still better than the sad withering away that is putting it into confluence. Anyways, what's the most common signal that people hate confluence? When they use it as a link repository to docs stored elsewhere.
Re: I fucking hate Jira
#396I came from Apple (and their excellent Radar issue tracking tool) to a company that uses Jira. Jira is the worst . I routinely lose data in jira, like saving errors. Dragging and dropping attachments sometimes causes the page to crash and reload. Everything in the UI moves around or obscured behind some tabs. I want to be able to file a network of issues all at once, something Radar did great. Jira workflows are much…
Also ex-Apple here. Radar does suffer (to a lesser extent than Jira) from a profound defect, though: Searches are "exact match" for whatever text you put in the title. To find a bug YOU filed, you have to remember the exact words and sequence you used in the title. Did I say "resize window" or "resize a window?" I filed a bug against Radar for this behavior, and developers from other teams added comments expressing s…
Well it's obvious then. Apple needs to create a new and bespoke issue tracker just for radar.
Re: I fucking hate Jira
#397I don’t hate Jira. I strongly dislike working with people who love it. From https://honeypot.net/post/jira-is-a-code-smell/ :
> A useful task manager will be somewhat opinionated. It will almost, but not quite, do what everyone wants, and will annoy everyone equally with the few things they think it does wrong. A tar pit of a task manager will claim to be everything to everyone after customization, meaning that a few people will think it's heavenly and everyone else will despise it with the heat of a thousand suns.
Re: I fucking hate Jira
#398Earlier quoted context omitted.
Yeah I've been defended Jira here in the past, too. My opinion is that Jira reflects the organisation that manages it. It's basically a whole lot of customizable UI and permissions hanging off a user-defined state machine. You can set it up so that individual teams can fully administer their own projects, or you can go all the way in the other direction and have centralized, locked-down management where you beg some…
Yes, we switched to Jira from a piece of abandonware (simple php based bug tracker) several years ago. Jira is kinda slow sometimes, but not horrible. And yes, like you said, once you get it configured it works great. Overall, we are very happy with Jira and it's worth the cost for the value it brings to the organization (still hurts the wallet, but it's at least justified). ...and then Atlassian comes along and rug-…
Yeah that's a bit rough. Though I think for most people the cloud solution is the way to go, though - even if it's an evil Saas-recurring-revenue play. I was close enough to a previous team that used to admin an on-prem Jira (~7 years ago) to know it wasn't just set-and-forget, and also that almost all the slowness users complained about was due to under-provisioned hardware.
Honestly I reckon half of Jira's reputation for slowness could have come from bad on-prem installs. The cloud version is not slow, and Atlassian does do work on performance
https://community.atlassian.com/t5/Confluence-articles/Confl...
Re: I fucking hate Jira
#399Came to the comments hoping to find some solid Jira alternatives "the community" recommends. Sadly not the case. Instead this is my take-away: * Jira sucks big time, and people hate it. * There are no other tools that do what jira does, that doesn't also suck. * After trying Jira alternatives that suck worse, folks move away from the Jira sucks camp to no-longer minding using Jira.
People here aren't going to bother talking about alternatives because there are thousands, it's just if you work at a company has invested years in trying to figure out JIRA, no one is going to admit it sucks and just let you use something simpler. I've seen many brave soul suggest something different and it didn't end well.
Re: I fucking hate Jira
#400Came to the comments hoping to find some solid Jira alternatives "the community" recommends. Sadly not the case. Instead this is my take-away: * Jira sucks big time, and people hate it. * There are no other tools that do what jira does, that doesn't also suck. * After trying Jira alternatives that suck worse, folks move away from the Jira sucks camp to no-longer minding using Jira.
People here aren't going to bother talking about alternatives because there are thousands, it's just if you work at a company has invested years in trying to figure out JIRA, no one is going to admit it sucks and just let you use something simpler. I've seen many brave soul suggest something different and it didn't end well.
I've seen several comments about alternatives, and many more replies that say they suck worse than Jira.