One thing I don't see mentioned often is that productivity in software development has skyrocketed, but it's hard to appreciate. Today's services are much more sophisticated and complex than just a decade ago. Even if some of that complexity is incidental and undesirable, it's undeniable that today a small team can pump out a much more refined app that entire companies did back then. This isn't only guess work, here…
Yes, but a person can write a paper just as well in Wordperfect 5 as the latest Google Doc or Office365 Word. How many millions of dev-hours have been expended on stuff that fundamentally doesn't do anything new ? Edit: saying they don't do anything new isn't right. They do, especially with regards to collaboration. What I really mean is that they don't make the essential task -- the actual writing -- much easier. Th…
Perhaps it's possible that some people simply don't see the benefit of the newly added functionality, because they don't really use it?
For example, personally I'd be served perfectly well with something like LibreOffice, so from my point of view, all of these new solutions do not indeed do much new (that I'd benefit from) and sometimes do things worse (cloud based platform with all the drawbacks that come with it vs local software in open formats).
That's not to say that the point that you're making wouldn't be important, quite on the contrary - and even if the software doesn't do anything new, even in those cases one can make an argument for refinement being a worthy pursuit (as long as it's not a useless rewrite).
Perhaps text editing isn't the best example, given how different people's expectations can be in that regard.