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Swedbank customers positive balance turned into negative due to an update

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Re: Swedbank customers positive balance turned into negative due to an update

#42

Earlier quoted context omitted.

This is definitely fuel for Germany and Austria where cash is used everywhere almost exclusively.

It has changed a lot over the last few years. In a typical supermarket in Berlin you will see that the majority of customers pays electronically, these days. Adoption rates may be lower among older people and in rural areas, though.

Berlin is not really as conservative as the rest of Germany, especially that so many foreigners live there which makes it seem so much more progresive and is not representative for the whole ~80 million people country but is more of an outlier (even Germans will tell you that Berlin isn't very 'German'). If you go to smaller cities the situation is vastly different.

In Austria I only see cash being exchanged at the supermarket and when I see someone paying by card or, God forbid, phone or watch, it's most likely a foreigner form another country where cash payments are not popular rather than a local who went cashless.

Re: Swedbank customers positive balance turned into negative due to an update

#43
post #18

Earlier quoted context omitted.

Deutsche Bank still is going strong, despite being involved in virtually every scandal of the last decades - hell their offices got raided again just an hour ago [1]. Ordinary consumers don't give a damn about shady dealings of their banks, mostly because unlike phone numbers bank account numbers are not portable. Yes there exist regulations that banks have to assist with direct debit and automated order migration, b…

My Swedbank mortgage agreement even goes as far as to require that I use my account with them as the primary salary account.

Does Swedbank require you to have your primary salary account with them to have your mortgage, or do they require you to have an account with them to receive a discount on your mortgage? B/c those are 2 different things... Thanks in advance for the clarification <3

Re: Swedbank customers positive balance turned into negative due to an update

#44
post #25

Earlier quoted context omitted.

Most popular tends to go in opposite direction of quality - people look at the fees heavily and tend to go to cheapest solutions. Now it can be claimed that cheap != low quality and there are certainly some exceptions out there, but generally you get what you par for.

What's a good bank in Sweden, if I may ask? My personal experience is several hours (literally) wasted with Nordea, each time ending with something trivial not working (as someone new in Sweden, i.e only setting up bankID). So far, my personal experience with banking here is several orders of magnitude worse than in Germany, even (or because) everyone is proud on it being soo much more digitalized.

I've been very happy with SEB and have found their customer service pretty great, even with pretty complex requests.

The being said, living in Sweden before you get your digital ID set up and everything sorted out in all the right databases seems to be a massive pain. All my non-Swedish colleagues at work have bureaucratic horror stories of their first months in the country.

Re: Swedbank customers positive balance turned into negative due to an update

#46
post #6
post #5

Looks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in.

Sounds like you might have some entertaining stories?

At some point they stop being entertaining and you just want to forget :)

Re: Swedbank customers positive balance turned into negative due to an update

#47
post #31

Having worked in finance, what surprises me is this stuff doesn't happen more often.

I still work in finance. This is nowhere even close to the worst thing I've seen just this week.

What is the worst thing you saw this week?

Re: Swedbank customers positive balance turned into negative due to an update

#48

Earlier quoted context omitted.

It has changed a lot over the last few years. In a typical supermarket in Berlin you will see that the majority of customers pays electronically, these days. Adoption rates may be lower among older people and in rural areas, though.

Berlin is not really as conservative as the rest of Germany, especially that so many foreigners live there which makes it seem so much more progresive and is not representative for the whole ~80 million people country but is more of an outlier (even Germans will tell you that Berlin isn't very 'German'). If you go to smaller cities the situation is vastly different. In Austria I only see cash being exchanged at the s…

Here in Dresden - where "conservative" can sometimes feel like a charitable understatement - it's pretty mixed, based on my observations, I'd probably estimate about 50/50 card vs cash, at least in the supermarket, with a smattering of people using phones or something fancier. There's also a lot more self checkouts in supermarkets now, and most people who use self checkouts tend to also use card in my experience.

Re: Swedbank customers positive balance turned into negative due to an update

#49
post #45
post #4

> This guy went from having a million SEK That's not clear from the text or video.

Yeah, I believe it's very unlikely that this young guy had this much on his account. You do not get rich in Sweden.

yet there are more billionaires per capita in Sweden than the USA.

I live in Malmo, not an expensive or high paying city; I have at one point had more than a million SEK in my bank (which is equivalent to about 100,000 USD), I was 27 at the time.

Certainly not impossible, no reason to be skeptical.

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