Most popular bank in Sweden. Keep in mind that you don't use cash in Sweden.
You do, today....
Swedbank customers positive balance turned into negative due to an update
21–30 of 70 posts
Re: Swedbank customers positive balance turned into negative due to an update
#22Earlier quoted context omitted.
My Swedbank mortgage agreement even goes as far as to require that I use my account with them as the primary salary account.
Why would you ever sign that?
You get a lower interest rate. Banks generally can't require you to have an account there to get a mortgage, however they can give 'discounts' to customers that also have their accounts at the bank. Close your account and you are no longer a customer and lose the discount.
Re: Swedbank customers positive balance turned into negative due to an update
#23Looks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in.
It's not a UI issue. People that are affected by this cannot use their debit cards in stores or withdraw cash at ATMs or banks. People are having to borrow money from friends and colleagues to buy food for the weekend.
Except that people don't have paper money at home any more so friends promise to show up with food boxes for the weekend. We live in a very digital dependent state by choice. It has benefits but also side effects.
Re: Swedbank customers positive balance turned into negative due to an update
#24Earlier quoted context omitted.
It's not a UI issue. People that are affected by this cannot use their debit cards in stores or withdraw cash at ATMs or banks. People are having to borrow money from friends and colleagues to buy food for the weekend.
Except that people don't have paper money at home any more so friends promise to show up with food boxes for the weekend. We live in a very digital dependent state by choice. It has benefits but also side effects.
This is definitely fuel for Germany and Austria where cash is used everywhere almost exclusively.
Re: Swedbank customers positive balance turned into negative due to an update
#25Most popular bank in Sweden. Keep in mind that you don't use cash in Sweden.
Most popular tends to go in opposite direction of quality - people look at the fees heavily and tend to go to cheapest solutions. Now it can be claimed that cheap != low quality and there are certainly some exceptions out there, but generally you get what you par for.
What's a good bank in Sweden, if I may ask? My personal experience is several hours (literally) wasted with Nordea, each time ending with something trivial not working (as someone new in Sweden, i.e only setting up bankID). So far, my personal experience with banking here is several orders of magnitude worse than in Germany, even (or because) everyone is proud on it being soo much more digitalized.
Re: Swedbank customers positive balance turned into negative due to an update
#26Most popular bank in Sweden. Keep in mind that you don't use cash in Sweden.
Not at all? Even in Norway, cash is still used to a small degree.
Re: Swedbank customers positive balance turned into negative due to an update
#27Earlier quoted context omitted.
Except that people don't have paper money at home any more so friends promise to show up with food boxes for the weekend. We live in a very digital dependent state by choice. It has benefits but also side effects.
This is definitely fuel for Germany and Austria where cash is used everywhere almost exclusively.
It has changed a lot over the last few years. In a typical supermarket in Berlin you will see that the majority of customers pays electronically, these days. Adoption rates may be lower among older people and in rural areas, though.
Re: Swedbank customers positive balance turned into negative due to an update
#28Looks like a simple UI issue, no biggie. They are used to way worse, and barely recoverable, issues created by people without a clue. Horrible sector to work in.
It's not a UI issue. People that are affected by this cannot use their debit cards in stores or withdraw cash at ATMs or banks. People are having to borrow money from friends and colleagues to buy food for the weekend.
Sadly, we'll never get a post-mortem analysis. Good luck to all those affected and I hope for them that the bank follows standard practices when handling transactions bookkeeping. The balance should be easy to recalculate.
Re: Swedbank customers positive balance turned into negative due to an update
#29Earlier quoted context omitted.
Most popular tends to go in opposite direction of quality - people look at the fees heavily and tend to go to cheapest solutions. Now it can be claimed that cheap != low quality and there are certainly some exceptions out there, but generally you get what you par for.
What's a good bank in Sweden, if I may ask? My personal experience is several hours (literally) wasted with Nordea, each time ending with something trivial not working (as someone new in Sweden, i.e only setting up bankID). So far, my personal experience with banking here is several orders of magnitude worse than in Germany, even (or because) everyone is proud on it being soo much more digitalized.
We went with Handelsbanken, because they were the first that let us sign up. So far seems OK. but I've not really done a detailed comparison.
Re: Swedbank customers positive balance turned into negative due to an update
#30And knowing banks, overdraft accounts probably just went nore negative rather than positive.
Though I don't think people would be advertising if they benefited in that way so harder to measure.