Earlier quoted context omitted.
I don't disagree with your points but let me give you some counterpoints: 1. Taxi services are balkanized; 2. Many tax services don't allow you to order a taxi ahead of time. You have to flag one down (eg NYC). For ordering a car, you need to otherwise deal with an (expensive) car service; 3. Uber made the payment process seamless and I cannot overstate how important this is as a user. I hate dealing with NYC yellow…
Many tax services don't allow you to order a taxi ahead of time. You have to flag one down (eg NYC). For ordering a car, you need to otherwise deal with an (expensive) car service First this is just inherently wrong. You’ve been able to call and schedule a cab, even in the burbs, since before the internet was a thing. Second there’s now services like Curb (in NYC) or Flywheel which allow you to use an Uber/Lyft style…
In some places, e.g. SF, scheduled cabs mostly didn't show (at least pre-uber). They'd send a driver, but the driver would just pick up the first person they found on the street-- A fare in the seat is better than a fare on the street.
I didn't have that experience in the DC area or NYC, so I know it wasn't universal... but in some places uber really was a massive upgrade in terms of transport reliability even though uber drivers do cancel at a disappointingly high rate too.
[DC had it's own issues-- I never had many problems with them beyond them being thoroughly ignorant about the local roads an geography, but my partner frequently got sexist insults from the driver, refusals to take her directions, etc.]