The Uber Bubble

Here in India a common problem with Uber is that drivers will first ask you about your destination and then decide if it is worth their effort to pick you up from your current location and then drop you at the destination. For most parts this leads to a situation where you have to book 5 or 6 rides till you get a driver who is willing to pick you up. And there are tons of places where no driver will pick or drop you. I am from New Delhi, but I have seen the same issue in most Indian cities with uber or ola service.

Drivers will not cancel a ride and expect you to take a hit in terms of cancellation charges. Now if you have a lot of time, you can wait for the 10-15 or so minutes it takes for uber to cancel your ride and then restart the process. I have spent upto 1 hour to not get a ride on many occasions and this was for a ride to a location where uber drivers will not object to normally and for a pick up location that is also within the areas blessed by uber drivers.

In addition to this, there is a growing list of scams specific to uber and its local competitor ola. e.g. a driver will come near you, start a trip and then drive around w/o you for a while and end the trip. Or the driver will ask you to cancel the ride and pay the money in cash. In some cases the driver will only take a trip if you are paying in cash, as that directly goes into their wallets. Uber and Ola have put in a system where they ask you to enter a OTP for some of the rides, which fixes some of the scams.

Here uber has to use a registered commercial vehicle driven by a driver with a commercial driving license, so there is no concept of someone driving an uber part time. When they started, they subsidized rides heavily and encouraged drivers to buy cars on loans. Now uber has withdrawn all the subsidies and most drivers are stuck with a car and a loan that they

In many cities, uber also gives you a service where traditional metered auto rikshaws (they are metered like taxis, but cheaper 3 wheeler vehicles similar to tuk tuks). These typically seem to work better as you get the auto rikshaw at the regular metered price w/o having to deal with auto rikshaw drivers who would want extra fees over the meter if you hailed them using traditional methods.

For my airport transfers, I have defaulted to the local taxi service that had served me well before uber and which continues to give prompt service. They are more expensive, but they are also stress free. And a missed flight is just not worth the headache for the Uber experience.

Uber has killed taxi services in many cities and the replacement has been worse. Now uber drivers and taxi drivers are both complaining of the low pay and bad business.

> Most people are bad at calculating financial implications of decisions before them.

This is such a horrible take and reeks of nanny state oversight. Millions of small business owners make these decisions all the time. Markets have a way of quickly rooting out those who aren’t making good decisions. Government has proven itself to be far less financially competent.

For those of you interested in parts 2 and 3 there's links to all three parts here: https://braveneweurope.com/tag/hubert-horan

Uber used to have a much simpler app 6-7 years ago. I worked on a product that copied uber and gave whitelabelled uber like apps to taxi operators and other services that required similar functionality.

But even then, we found that the app was hiding a lot of complexity under that simple interface. The uber app of 2022 shows a UI that is a least 10x as complex and hides even more behind that interface.

Something as simple as how uber is able to show you car location in near real time on the screen requires a fair bit of engineering effort to get right at Uber's level of scale.

The thing with Uber is that in some places it's the best thing ever and in others it's just a complete disaster. Both view points are correct and I have experienced both myself. For example, when travelling, particularly in notoriously dangerous countries where taxis are extremely untrustworthy and often outright dangerous (driver works with gangs who mug or kidnap you - yes that almost happened to me and it happened to a female friend of mine) Uber has been a real superstar. Uber knows about my whereabouts, knows who picks me up, where the driver is driving, who the driver is and so forth. For a criminal that is too much intrusion and therefore Uber drivers are safer than regular cabs. You can verify that the person who drives the car matches the photo of your cabbie, you can check the reg number, you can follow on your phone if they drive the route calculated by Uber and so forth. If anything appears dodgy you never get in or you're out at the next red light.

On the other hand in first world countries and extremely well connected and overpopulated cities like London Uber is more of a disaster. They clog up the streets and create so much more unnecessary traffic. Uber drivers are extremely picky and don't accept rides which are not going from one prime location to another prime location. They are more expensive than black cabs and offer a worse service. In London black cabs are soooo much better, they can drive in bus lanes which Ubers can't do and therefore beat traffic whereas with an Uber you pay more and then it takes you still twice as long to get anywhere. Also black cabs have more space, they have card readers in the back and you can easily hail them down. It's so frustrating with Uber, especially at night when you want to get home from a party or something which is 10-15 mins away from a busy area and then you try to get an Uber and stare for about 20 minutes on your phone where the app makes you believe that you get a driver confirmed in 2 minutes but it keeps changing and nobody accepts. Literally happened to me so often, looking at my phone and it keeps lying to me that a driver is 3 mins away, then 2 mins, then 4 mins, nobody confirming but it also doesn't allow me to cancel after like 10-15 mins which means I'm then stuck waiting. Uber is so shit it pisses me off. If I don't get an Uber in like 2-3 min then I don't want it and just walk down the road and hail down the next cabbie. So much easier in London sometimes. Anyhow... it's very different in different places.