Earlier quoted context omitted.
I don't disagree with your points but let me give you some counterpoints: 1. Taxi services are balkanized; 2. Many tax services don't allow you to order a taxi ahead of time. You have to flag one down (eg NYC). For ordering a car, you need to otherwise deal with an (expensive) car service; 3. Uber made the payment process seamless and I cannot overstate how important this is as a user. I hate dealing with NYC yellow…
Many tax services don't allow you to order a taxi ahead of time. You have to flag one down (eg NYC). For ordering a car, you need to otherwise deal with an (expensive) car service First this is just inherently wrong. You’ve been able to call and schedule a cab, even in the burbs, since before the internet was a thing. Second there’s now services like Curb (in NYC) or Flywheel which allow you to use an Uber/Lyft style…
And maybe the driver would show up on time, or maybe they'd see a street hail en route to picking you up and decide to make you wait an extra 40 minutes. Uber drivers cancel, too, of course, but "automatically fall back to a different driver after a cancellation" is a meaningfully different experience.