I used google ads in 2009 when it was still doing business in China.
Before I made the payment, i can always get through their cell phone, after I made the payment, there is no human tech support. And they own me 500 CNY.
I'm tired of Google's business products
131–140 of 193 posts
Re: I'm tired of Google's business products
#132Earlier quoted context omitted.
Be required to burn your 15 minutes of fame to get a reply from a company whose services you're paying for isn't worthwhile.
OP has just invented "Proof of Grief", a new way to mint crypto. Burn one to get an actual human being at Google to help you with a problem that they themselves caused for you. The demand for this coin is basically unlimited.
This makes me want to make a startup which is a customer service arm for google. It runs a 2-sided marketplace to pay real google employees who can help with users who need their accounts unlocked/etc. It would have different categories for finding a relevant googler, and could even schedule them in shifts, with a chat room and shared note-taking space for the employees to collaborate. It would be a win win.
The next phase is when someone who believes in the startup gets to a exec position within google, and can hire and shield actual CSRs who only work through the startup. That business unit will find more success because of the better customer support, which will put pressure on other business units to do the same.
It would of course be much better if google just had the decency to provide human support.
Re: I'm tired of Google's business products
#133Earlier quoted context omitted.
We don’t show you personalized ads based on your content from Drive, Gmail, or Photos. LOL! Everything from Google must be carefully and legally parsed. No, they don't show ads *from Drive, GMail or Photos* --- these services are ad free. They do show ads *from the web* --- based on your personal profile and data collected from multiple sources. Nothing here rules out using data from Drive, Gmail and Photos to profil…
> No, they don't show ads from Drive, GMail or Photos --- these services are ad free. They do show ads from the web --- based on your personal profile and data collected from multiple sources. Nothing here rules out using data from Drive, Gmail and Photos to profile you. Are you really seriously claiming that there's some kind of ambiguity in "Google does not collect, scan, or use your data in Google Workspace servic…
But I am confident that these things are not for any kind of advertising purposes.
When your proof is "I trust Google", it doesn't really feel like you're acting in good faith here.
It costs Google time and money to scan your email and extract and store your purchase receipts --- and you think their only motivation was to be nice? Wow!
But assuming your interpretation agrees with Google's legal team ... where do you suppose they get all the info needed to profile users and deliver "personalized" ads --- which is how they make 90% of their money?
Re: I'm tired of Google's business products
#134* > I've been trying to start a business lately, and as many people do, have chosen to rely on Google's suite of products.* Just a reminder, most businesses fail - so doing what many people do is not necessarily the best thing to do. Having said that, it's rather foolish to have your business depend on Google. They have repeatedly demonstrated they're not good business partners and the main thrust of their business i…
Sorry, but as a user, Office 365 is a nightmare to use. Outlook on Mac can’t even do in-line email quotes. Sharing documents in your org is done via SharePoint(tm), the greatest nightmare on the planet. Don’t get me started on MS teams. Google products are much better from a UX perspective imho.
I think the comment was about enterprise/business support, not features.
Re: I'm tired of Google's business products
#135Drive is incredible…ly terrible. Our non-technical staff (and some good technical people too) are always losing track of where files are. They write a doc then can’t find it later. The desktop tool (so you can use it like Dropbox) keeps getting confused and disconnecting on the Mac. I’m also part of a scout troop that uses google to organize its activities. In the troop’s Drive I’ve found doctor’s patient records, th…
If you can't find files, are you saying they're disappearing? I'm having a hard time understanding what the problem has to do with Drive specifically. If people just forgot where they put something, it seems like you need to develop and practice some organization. I work with lots of clients and use Drive and organize things into folders named for each client, and then into separate categories based on what the file…
We have had a few files just seemingly disappear, never to be seen again. Only once or twice, but still.
Mostly, organization of files behaves... oddly. It is weirdly hard to ensure everyone has a consistent view of a hierarchy / folders. Search does work, so long as you have a good idea what you are searching for. It isn't great for discoverability, or if you only have a vague idea what it is you are looking for.
Re: I'm tired of Google's business products
#136Earlier quoted context omitted.
> No, they don't show ads from Drive, GMail or Photos --- these services are ad free. They do show ads from the web --- based on your personal profile and data collected from multiple sources. Nothing here rules out using data from Drive, Gmail and Photos to profile you. Are you really seriously claiming that there's some kind of ambiguity in "Google does not collect, scan, or use your data in Google Workspace servic…
But I am confident that these things are not for any kind of advertising purposes. When your proof is "I trust Google", it doesn't really feel like you're acting in good faith here. It costs Google time and money to scan your email and extract and store your purchase receipts --- and you think their only motivation was to be nice? Wow! But assuming your interpretation agrees with Google's legal team ... where do you…
Presumably from applications like Search, Chrome, YouTube, Android, Ads, Play Store, Assistant, Translate, News, Maps, Podcasts, Shopping, Google TV, Discover, etc. (That list based on the sources that show up for me https://myactivity.google.com/activitycontrols; your mileage will probably vary.)
But not from the productivity apps, which is what you were complaining about.
> When your proof is "I trust Google", it doesn't really feel like you're acting in good faith here.
What do you think the reactions from various regulators around the world would be if these statements turned out to be blatant lies like you suggest? Lying about it would be really, really stupid when the option is to say nothing.
If you don't trust the TOS and the privacy policy on such crystal clear statements, why did you suggest that as the proof you wanted to see?
Re: I'm tired of Google's business products
#137Drive is incredible…ly terrible. Our non-technical staff (and some good technical people too) are always losing track of where files are. They write a doc then can’t find it later. The desktop tool (so you can use it like Dropbox) keeps getting confused and disconnecting on the Mac. I’m also part of a scout troop that uses google to organize its activities. In the troop’s Drive I’ve found doctor’s patient records, th…
If you can't find files, are you saying they're disappearing? I'm having a hard time understanding what the problem has to do with Drive specifically. If people just forgot where they put something, it seems like you need to develop and practice some organization. I work with lots of clients and use Drive and organize things into folders named for each client, and then into separate categories based on what the file…
The interface does not make it easy to figure out where a file you have opened is located.
Re: I'm tired of Google's business products
#138I hate Google Workspace so much. Not because of the product, which seems fine. But because 10 years ago I signed up for google apps. It was marketed as a way to have a vanity gmail domain. Free forever up to 10 users. I thought it was cool, was a huge Google fan at the time, and created a custom domain for myself and another one for my grandparents. Now, 10 years later they are holding my online persona hostage in a…
Is that large Enterprise a bank, or a company where VP actually means something?
Re: I'm tired of Google's business products
#139The OP is not alone in being screwed over by Google. I mean, your small business can get absolutely wrecked by them, and they don't seem to care. There appears to be out of control malicious targeting, blacklisting, suspensions, banning, shadow banning, and privacy violations without accountability or due process.
The opinions of many is that Google is very unreliable, unless you are a big enough customer for them to care. It gets really weird when you start paying for various Google services, but apparently are not paying enough. There can be an expectation of customer service and support, that is not there.
Even worse, if you are not big enough to matter or paying them enough, seems you can easily get stepped on (to include odd suspensions). Your business revenues can possibly decrease, where you thought previously it would been a good idea to use Google services and products.
Very good argument, as a small business, not to rely on Google. Find other ways, with better customer support and less weirdness. Have low expectations of Google, like you would street gangsters in the hood squeezing local unsuspecting businesses for cash.
Re: I'm tired of Google's business products
#140I created a small ad campaign to advertise a side project. The projects makes no money, has no plan for monetization, does not use passwords. The only personal data it collects is an email address. I bought $50 worth of ads using my credit card. My account was immediately suspended for suspicious payment. I appealed, noting the card was mine, and I bought the ads. The appeal was rejected. I have occasionally tried to…
For whatever reason, if you post and it goes viral on twitter or reddit they tend to notice and comply....
Customer service through flaming pitchforks and torches really isn't a great business model but hey it is Google, what do they care?