are you playing for google apps/gsuite for a custom domain? I have had no trouble getting live support that way. Ymmv
I'm tired of Google's business products
61–70 of 193 posts
Re: I'm tired of Google's business products
#62Observe HN posts for a while. You will notice, that whenever Goolge and their support comes up, comments are rich with experiences/anecdotes of people, who have been stonewalled by Google. Their support is non-existent. Having proper support would cost them lots of money. Same for their other big disservices like YouTube. How many people have been banned for non-sensical reasons and tried to appeal. It has become something of a common knowledge, that there is basically no support worth mentioning, at least in the tech circles.
Oh and don't think for a second, that using MS' alternative web products (Office 365) is much better. You pay for the probably buggiest office experience on the planet.
Re: I'm tired of Google's business products
#63Earlier quoted context omitted.
"I've called Google to try to talk to them"... Currently contemplating this, but am certain it will leave me with a feeling of "well, I'll never get that 30 minutes back"
To their credit, the automated system told me I was banned and couldn't talk to anyone until I got unbanned, so I never got anyone on the phone.
Sounds like a good ol' curfew pass A38.
Re: I'm tired of Google's business products
#64Re: I'm tired of Google's business products
#65I have been trying to increase the quotas they set on my gcp account and the whole thing has been an absolute madness :
1) Try increasing number of nodes - > fails with some cryptic message saying number of in use addresses is hitting the quota limit.
2) Search through their absolutely garbage console to go to the exact page which has the quotas. Try editing - > See a tooltip (not even an error message just a tooltip) saying I can't do it my self and has to contact their support.
3) Contact their billing support and ask for quota increase. After taking all the details they redirect me to their sales support.
4) Contact their sales support and its like dealing with second hand car sales people. Even after clearly stating that I'm an existing customer, they want a complete biography of my whole business, its needs and everything else. At the end they say they don't have anyway to actually raise the quote increase request from their side.
5) They have helpfully assigned me a relationship manager for further 'assisting' me with evaluating their products and that I got a meeting request for next week to discuss our 'needs'.
Absolute garbage company with third rate support and sales people. And I can say that with confidence because I had the exact opposite experience with Linode when trying to raise limits on my account. Got a human to both respond and increase the limit almost immediately and I didn't need to provide any details about my business.
I'm with OP - Google products are absolute trash.
Re: I'm tired of Google's business products
#66Earlier quoted context omitted.
"I've called Google to try to talk to them"... Currently contemplating this, but am certain it will leave me with a feeling of "well, I'll never get that 30 minutes back"
Google has reinvented Soviet bureaucracy.
And they are in a position to suppress complaints via their search
Re: I'm tired of Google's business products
#67You might take a look at the Zoho One suite, my experience with Zoho has been great as a small biz, and you definitely get a human when you need support, they are very responsive and helpful. Not affiliated with them in any way, just a happy customer.
I love Zoho! Used it on another project, and will certainly use it going forward.
Re: I'm tired of Google's business products
#68Earlier quoted context omitted.
The fact that Google engages in and facilitates privacy invasion shouldn't need proof at this point. https://www.iphoneincanada.ca/news/gmail-snooping/ Can you prove or show anything in their terms of service or privacy policy that legally prevents it? Being a profit driven company, the only reasonable assumption is that anything that can be used to increase profits will be used.
The link you included seems to have nothing to do with our claim that Google is using data from their office apps for advertising. It looks like it was about people explicitly granting vetted third-party apps access to the content of their email. What's the connection?
What's the connection?
The connection is that they aren't legally prevented from using any data that passes through their servers --- and in some cases allowing others to use it too.
Re: I'm tired of Google's business products
#69> their support is almost nonexistent
#1 reason why I will never use GCP. With regards to their advertising services, last year their support took a grotesk turn - or account managers told us, that we have to create tickets to get help (which in fact mitigates the need of having account managers in the first place)
Re: I'm tired of Google's business products
#70Observe HN posts for a while. You will notice, that whenever Goolge and their support comes up, comments are rich with experiences/anecdotes of people, who have been stonewalled by Google. Their support is non-existent. Having proper support would cost them lots of money. Same for their other big disservices like YouTube. How many people have been banned for non-sensical reasons and tried to appeal. It has become som…
I can confirm Microsoft ads (Bing ads or whatever they're called) are even worse. We shut off an underperforming campaign and they were automatically restarted, repeatedly, until we disabled the entire account.