Atlassian products have been down for 4 days • Hacker News Board

Re: Atlassian products have been down for 4 days

#111

Post by ironmagma » Sun, Apr 10, 2022, 3:28 AM UTC

pxue wrote: post #92

ironmagma wrote: post #31

I never hear anyone shilling for them, so now is my chance. Anyone who’s looking for a great JIRA alternative, I love Shortcut (formerly Clubhouse). It’s the best task management software I’ve used aside from the “no task management software” option. Very snappy, updates in real time, notifications make sense, and no workflow-manipulation shenanigans.

What the heck really? I had the complete exact opposite experience. I actually do wish we are still on jira. it's slow. It's filters make no sense. It's entire flow make no sense.

Filters make no sense? You craft the filters, so if that makes no sense it’s because you didn’t craft the right thing.

What flow? It’s a task management software, not a traffic system. I don’t want it manipulating the flow of anything. It provides swimlanes and that’s more than enough for me. I can move any task anywhere at any time which is exactly what I want out of a software — for it to get out of the way.

Re: Atlassian products have been down for 4 days

#112

Post by WalterSobchak » Sun, Apr 10, 2022, 3:29 AM UTC

throwawayboise wrote: post #26

nathanaldensr wrote: post #16

Does anyone know why their stuff has been down for four days?

No but if you read the updates on their status pages it really sounds like they are making it up as they go. Test restorations, working with small groups of customers to verify recovery, etc.

I remember that time a few years back when Bitbucket was down for days after they somehow dropped their entire storage layer. We never received a postmortem of any kind.

Re: Atlassian products have been down for 4 days

#113

Post by ironmagma » Sun, Apr 10, 2022, 3:30 AM UTC

nvch wrote: post #65

ironmagma wrote: post #31

I never hear anyone shilling for them, so now is my chance. Anyone who’s looking for a great JIRA alternative, I love Shortcut (formerly Clubhouse). It’s the best task management software I’ve used aside from the “no task management software” option. Very snappy, updates in real time, notifications make sense, and no workflow-manipulation shenanigans.

Using Clubhouse was a huge pain. Feeling that even they don’t understand what all their epics, stories and milestones do haunted me all the time. Page load times up to 10 seconds and totally unusable on a big screen (just insanely slow after window size bigger then on avarage laptops). Convincing my company to switch to Linear was better than any holiday.

The concept confusion is the one annoying thing about it. Too many nouns and no rigorous definitions of them. I’ve never encountered page load times, maybe we just have fewer tickets at my job.

Re: Atlassian products have been down for 4 days

#114

Post by kstrauser » Sun, Apr 10, 2022, 3:31 AM UTC

charles_f wrote: post #27

acd10j wrote: post #17

Earlier quoted context omitted.

Consider yourself fortunate, you were spared pain of using JIRA and Confluence

What are the pains of using Jira and confluence?

Confluence supported Markdown (or was it HTML? It’s been a long time.). We wrote a lot of automation that would pull comments out of code, format them that way, and load them into Confluence. Voila! Documentation that’s always synced with production code.

And then a point upgrade removed that support in favor of their own rich text format, so in an instant all our tooling died. We were not happy campers.

I have other thoughts about Jira: https://honeypot.net/post/jira-is-a-code-smell/

Re: Atlassian products have been down for 4 days

#115

Post by joatmon-snoo » Sun, Apr 10, 2022, 3:35 AM UTC

JaakkoP wrote: post #87

If anyone is looking for alternatives, I’ve found Linear.app to be like a breath of fresh air compared to Jira. All I was looking for after the slugfest of Jira was fast performance and keyboard shortcuts, and so far linear has been able to deliver.

+1: we use them too and they have a reasonably flexible product in terms of labelling and project definitions. The only notable complaint I have is that the search doesn't support negative filters.

Re: Atlassian products have been down for 4 days

#116

Post by kstrauser » Sun, Apr 10, 2022, 3:35 AM UTC

Corrado wrote: post #8

throwawayboise wrote: post #6

Earlier quoted context omitted.

Haven't used any Altassian stuff for a few years but when I last did it was all self-hosted. IDK how many shops still do that.

From what I understand, Atlassian is pushing hard to move everyone to their cloud offerings. I think the only way to run on-prem stuff now is to use the Enterprise or Data Center offerings, which are stupid expensive.

And here, “stupid expensive” means $42K/yr: https://www.atlassian.com/software/jira/pricing?tab=data-cen...

Yeah, no.

Re: Atlassian products have been down for 4 days

#117

Post by sparcpile » Sun, Apr 10, 2022, 3:38 AM UTC

boboche wrote: post #55

Clubber wrote: post #20

Earlier quoted context omitted.

What issues do people have with Jira? I've always wondered.

It went from an highly efficient and customisable ticket/work tracker to a clusterfsck of a feature creep mess that requires 10 clicks to add an item to a custom field, that’s when you remember where to look because if you are not an atlassian PhD, it will take more time to search how to do something than simply implementing it. I am still using it because my team is used to it and I don’t have the time to migrate th…

The XML backup that is available in the Server and Datacenter editions was not meant to be used for anything other than toy instances. The documentation suggested that you restore from database backups and copies of the home directory that contained all the attachments.

Whenever possible, I've always used SQL backups (MariaDB or PostgreSQL) to clone or restore JIRA instances. The database information will accept changes in the base URL without issues. It makes setting up testing and mimic environments pretty easy.

When I recently had to move a project to a new instance that I didn't have jira-administrator access to, I had to provide the server admins a set of CSV exports of our JIRA project so that it could be imported over properly. All of the tasks subtasks, and linking had to be provided in separate CSV files because JIRA would fail to export more than 20000 entries in a single file.

It took weeks worth dry runs and checkouts to make sure it would be successful. This was because we had to give this other team a long list of custom fields, workflows, and schemes that represented our software development and program management methodologies.

On the transition date, I was out of the office on a prearranged cancer treatment. I still got texts from people freaking out while I was sitting in the cancer ward getting my infusion. I told them that I couldn't even look it anything until I got back in the office after my treatment and recovery period. Thankfully, they managed to limp along get 80% of the issues resolved within 2-3 days.

Re: Atlassian products have been down for 4 days

#118

Post by johnwalkr » Sun, Apr 10, 2022, 3:43 AM UTC

MBCook wrote: post #35

Clubber wrote: post #20

Earlier quoted context omitted.

What issues do people have with Jira? I've always wondered.

I’ve used it at multiple companies. I have nothing against it. But the experience of using it is 100% in the administrator’s control. It works quite well in the default form, but it’s HEAVILY customizable. And that seems to be where most problems come from. Trying to cram workflows where they don’t fit. Adding tons of extra required fields. Making special rules about how you have to use it. I’ve certainly seen it go…

It can be good if configured well, but it’s almost impossible to configure well. I don’t even know how to describe it, it’s so difficult to change settings to make things better and not worse. One can make different issue types, and each issue type has fields and workflows, and you can make different screens to deal with all of those things. It’s just so easy to add complexity and so difficult to remove it. Addons often add all these things, and trying 3 addons for 1 hour just to compare them can really mess things up if you don’t know what you’re doing. It’s even quite difficult if not impossible to do this in a completely isolated test environment. And of course you’ve often got people adding complexity on purpose.

Once complexity is added, it’s basically impossible to to reduce it, even by starting a new project with new screens, etc. Because at minimum your issue types will all be infected with complexity. The most competent managers I have seen try JIRA for 2-3 weeks max and then switch to a spreadsheet.

Re: Atlassian products have been down for 4 days

#119

Post by powerslacker » Sun, Apr 10, 2022, 3:47 AM UTC

JaakkoP wrote: post #87

If anyone is looking for alternatives, I’ve found Linear.app to be like a breath of fresh air compared to Jira. All I was looking for after the slugfest of Jira was fast performance and keyboard shortcuts, and so far linear has been able to deliver.

Curious how many boards/tickets you have in Linear. Is it ready for primetime or is it still a tool for small to medium companies?

Re: Atlassian products have been down for 4 days

#120

Post by MikePlacid » Sun, Apr 10, 2022, 3:48 AM UTC

d3nj4l wrote: post #74

acd10j wrote: post #17

Earlier quoted context omitted.

Consider yourself fortunate, you were spared pain of using JIRA and Confluence

IME Jira is fine when on-prem and managed by a good admin, but that's become impossible as they're forcing customers to move to their cloud offering.

Our company moved to Jira from Siebel by Oracle - THAT was a true nightmare and so Jira was a huge relief to us. But yes, it was on-prem and managed by a good admin.