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Earlier quoted context omitted.
Yeah, it sucks that people have to come here for short-circuit support. I just hate to have this flagged for not being a true "show"
What is true show? Our business will be destroyed soon and I want to show what is going on to Hacker news
On a side note: Is this kind of business relation the result of unequal partners where one-sided benefits are incentiviced? Is building a product the new product?
Earlier quoted context omitted.
Yes, this is destroying our business. Stripe is not responding to support anymore either
Yeah, it sucks that people have to come here for short-circuit support. I just hate to have this flagged for not being a true "show"
I understand your frustration, that sucks. On a side note: Is this kind of business relation the result of unequal partners where one-sided benefits are incentiviced? Is building a product the new product?
Stripe's fault? Competitors doing evil shit to make Stripe look bad?
How do these kinds of negative Stripe stories keep coming? It's like there's a new one every month with a massive loss of profit followed by the support team not responding. (That is, until the Hacker News support team shows up.) Stripe's fault? Competitors doing evil shit to make Stripe look bad?
This one jumps out to me as a possible reason, if your business is helping new businesses acquire customers:
> Sales of online traffic or engagement
It could be any of those though, it’s hard to say. Basically Stripe is trying to protect themselves from being hit by a bunch of chargebacks.
You also say that “they can’t refund customers of all connected accounts”, but I’m not sure I understand this. They could refund the charges to the original payment method, no?
For $159k, I guess you’re going to need to get a lawyer involved. If Stripe does intend to refund the payments, they are probably waiting for some period of time in case you appeal their decision. They wouldn’t be able to undo the refund, so they want to be sure first.
Aside from that, you’ll need to shop for a more flexible payment processor. If I recall, Authorize.net had fewer restrictions for example, but I am sure there are many others.
How do these kinds of negative Stripe stories keep coming? It's like there's a new one every month with a massive loss of profit followed by the support team not responding. (That is, until the Hacker News support team shows up.) Stripe's fault? Competitors doing evil shit to make Stripe look bad?