TELL HN: Stripe STOLE OUR $159k

#1

Post by neginbringshop » Wed, Mar 16, 2022, 11:28 PM UTC

We built a marketplace called bringshopper.com where we bring shoppers to newly started businesses. We had a call with their sales team and as they suggested we used Stripe Standard Connect and direct charges. When we bring shoppers successfully we charged higher application fees to cover our costs and there was no upfront costs

We even built feature to cover negative balances of connected accounts by cutting their ad budget

And one day Stripe blocked our account, and disabled all our connected accounts and said they WILL NOT RELEASE OUR FUNDS AND WILL USE TO REFUND ALL CUSTOMERS. Now there are multiple things: 1) They didn't refund anyone as we are a platform account we have no charges under us to refund 2) They didn't release funds either

They TOOK OUR FUNDS, $159k to be exact They can't refund customers of all connected accounts and use our funds as they advertise in stripe.com/connect/pricing that Stripe Standard Connect is not responsible for losses, disputes, refunds of connected accounts

There is no charges to be refunded or disputed and they simply took our funds

How is this even legal? Anyone had similar experience or anyone can help? Our company is struggling here due to this

Re: TELL HN: Stripe STOLE OUR $159k

#2

Post by batch12 » Wed, Mar 16, 2022, 11:50 PM UTC

Pedantic, but maybe we need a "Help HN" tag or something.

Re: TELL HN: Stripe STOLE OUR $159k

#3

Post by neginbringshop » Wed, Mar 16, 2022, 11:52 PM UTC

batch12 wrote: post #2

Pedantic, but maybe we need a "Help HN" tag or something.

Yes, this is destroying our business. Stripe is not responding to support anymore either

Re: TELL HN: Stripe STOLE OUR $159k

#4

Post by batch12 » Wed, Mar 16, 2022, 11:54 PM UTC

neginbringshop wrote: post #3

batch12 wrote: post #2

Pedantic, but maybe we need a "Help HN" tag or something.

Yes, this is destroying our business. Stripe is not responding to support anymore either

Yeah, it sucks that people have to come here for short-circuit support. I just hate to have this flagged for not being a true "show"

Re: TELL HN: Stripe STOLE OUR $159k

#5

Post by graderjs » Wed, Mar 16, 2022, 11:55 PM UTC

batch12 wrote: post #4

neginbringshop wrote: post #3

Earlier quoted context omitted.

Yes, this is destroying our business. Stripe is not responding to support anymore either

Yeah, it sucks that people have to come here for short-circuit support. I just hate to have this flagged for not being a true "show"

Maybe change title to Tell HN, that's what these normally are, I think.

Re: TELL HN: Stripe STOLE OUR $159k

#6

Post by rebelcoder » Wed, Mar 16, 2022, 11:55 PM UTC

neginbringshop wrote: post #3

batch12 wrote: post #2

Pedantic, but maybe we need a "Help HN" tag or something.

Yes, this is destroying our business. Stripe is not responding to support anymore either

Tweet this as well, somebody will catch it and hopefully tag somebody that can help.

Re: TELL HN: Stripe STOLE OUR $159k

#7

Post by neginbringshop » Wed, Mar 16, 2022, 11:55 PM UTC

batch12 wrote: post #4

neginbringshop wrote: post #3

Earlier quoted context omitted.

Yes, this is destroying our business. Stripe is not responding to support anymore either

Yeah, it sucks that people have to come here for short-circuit support. I just hate to have this flagged for not being a true "show"

What is true show? Our business will be destroyed soon and I want to show what is going on to Hacker news

Re: TELL HN: Stripe STOLE OUR $159k

#8

Post by sgc » Wed, Mar 16, 2022, 11:56 PM UTC

What was their reason for doing this?

Re: TELL HN: Stripe STOLE OUR $159k

#9

Post by neginbringshop » Wed, Mar 16, 2022, 11:57 PM UTC

sgc wrote: post #8

What was their reason for doing this?

They said this: "unauthorized charges" it is a template they send. But in reality we have no charges at all as a platform

Re: TELL HN: Stripe STOLE OUR $159k

#10

Post by ge96 » Wed, Mar 16, 2022, 11:58 PM UTC

neginbringshop wrote: post #7

batch12 wrote: post #4

Earlier quoted context omitted.

Yeah, it sucks that people have to come here for short-circuit support. I just hate to have this flagged for not being a true "show"

What is true show? Our business will be destroyed soon and I want to show what is going on to Hacker news

"Show HN" is for demos, I've seen Tell HN before