Regarding financial institutions, AmEx is basically the only one I enjoy dealing with. I’ve never had any issues with them.
Except their painfully bloated website. I swear there are ten javascript crypto-miners hidden in there.
A short conversation with a bank
261–270 of 316 posts
Re: A short conversation with a bank
#262Earlier quoted context omitted.
This also enables Amazon to claim you purchased a different item than you did, or charge a different price. The only way to obtain documentation of a purchase is to take a screenshot of every transaction. I bought some lightbulbs from Amazon recently. I am quite sure I purchased some 7-8 watt LED candle bulbs. I received a package of 50 watt incandescents, which was definitely not what I wanted. I went to my Amazon a…
You probably unintentionally got caught in a review whitewashing scheme, where a well-rated product gets renamed and its specification and pictures updated to an entirely unrelated (or in your case, somewhat related) product so the seller doesn't have to start from 0 reputation.
Isn’t that fraud? Like, literally the legal definition of fraud? Why doesn’t the government step in to put a stop to that?
Re: A short conversation with a bank
#263All the nationals banks where I'm from have banned transactions to/from a hundred countries, more than half of the world's countries, yes. Why? Because they themselves got busted for money laundering, fined billions of dollars multiple times.
Now they're squeezing their won retail customers to look like they're doing something.
Re: A short conversation with a bank
#264> with Gmail, where you were so aggressive about mining receipt data from Amazon that when I get a receipt from Amazon now it doesn’t actually include what I bought Wow, he's right. The item name no longer appears on emailed receipts I receive from Amazon as of about late 2019 or early 2020. I can't think of a plausible explanation for this change other than preventing Google from pilfering your detailed purchase his…
This also enables Amazon to claim you purchased a different item than you did, or charge a different price. The only way to obtain documentation of a purchase is to take a screenshot of every transaction. I bought some lightbulbs from Amazon recently. I am quite sure I purchased some 7-8 watt LED candle bulbs. I received a package of 50 watt incandescents, which was definitely not what I wanted. I went to my Amazon a…
The invoices and the "order details" page (one that looks like it's from 2000's internet) should retain the item description at the time you bought the item. That's how I successfully claimed a refund on the item that claimed "2 of item" and shipped me only one.
Re: A short conversation with a bank
#265Absolutely brilliant, I am reminded of many of the reasons why I no longer wish to live on this planet
Re: A short conversation with a bank
#266Earlier quoted context omitted.
This sounds exactly like my kids school district. They send an email telling you you have a "secure message" and you need to log in to see it. So you try to sign up to see the message, but can't because you don't have the password. So you try calling them and they say they will reply via email. What they mean is that they will send you a secure message about your inability to receive secure messages. So you call agai…
Banking, health insurance, education I see a trend!
It's not like Google or Amazon is better in customer friendliness. (Amazon at least has a working customer service where they get you a refund even if they have absolutely no idea wtf happened to your precious order.)
Re: A short conversation with a bank
#267Earlier quoted context omitted.
... does it happen to be your own domain with a wildcard email inbox?
Yes - that's how I found out. A company that was supposed to delete my data as per the GDPR (or at the very least retain the minimum amount of data required for legal purposes) was sending me all kinds of emails to the "VOID" address, clearly suggesting they just changed it but otherwise left my account intact, most likely because they didn't actually design the system to support being able to delete user accounts.
Please tell me you reported this to an ombudsman
Re: A short conversation with a bank
#268Earlier quoted context omitted.
That’s a shockingly bad kludge though. You’d at the very least expect them to change it to an email they control. I mean, it would still be a shit workaround but at least it wouldn’t be trivially exploitable.
Imagine how many companies do this instead of deleting data but at the very least disable the emails so you can’t even know.
I’d imagine most do. If not that then have “deleted” as a database column:
Select email, name from users where deleted == falseRe: A short conversation with a bank
#269Earlier quoted context omitted.
Generally, anything not-for-profit and older than 40 years is a technological shit-show. There's neither the individual or management will to successfully migrate or upgrade at the pace required. Consequently, everything is held together with duct tape and person-hours.
> Generally, anything not-for-profit and older than 40 years is a technological shit-show. Everything new is the same. Because everything has to be disruptive innovative hockey stick growth bullshit. Here's a screenshot of tha app for a Swedish bank, Klarna: https://pbs.twimg.com/media/FHXG5bPX0AIC1oe?format=jpg&name=... . They are a bank. They offer credit cards, and fast online credit payments. And no, "Payments" i…
What the actual fuck. If you ever come to Australia the Commonwealth Bank and Australia Post apps are two examples to restore faith in humanity.
They are functional, practical, reasonably intuitive and they keep improving with actual valuable and handy features. Every now and then it still boggles my mind when I use them.
Whenever there is a request for reviews I make sure to mention it. I hope the dev team is paid well because they clearly deserve it.
Re: A short conversation with a bank
#270Earlier quoted context omitted.
That's exactly the problem - that's why things are so broken as per the article.
Specifically, I think that in the past people who were so MBA-influenced were mostly in finance, and not in charge of designing every minor product feature. Now that they often are, you get the sense of being nickel-and-dimed every time you use the product. Maybe that's temporarily spiking the share price, but it's a really bad long-term strategy. You really don't want every product to descend into RyanAir pay-toilet…
RyanAir (and other similar budget airlines) fill a niche.
People use it. Wouldn't almost anyone love to fly in a private jet? Sure, but it has a cost.
The problem is that this fucking cross-financing infested hellscape of consumer web built on the abyss of advertisement sucks in almost everything , because "it's free" even though of course there's a hedonic quality adjustment to using a site crafted for a purpose that you pay for versus the same with endless dark pattens, freemium upsell hooks and ads ads ads. banners. modals (remember the fucking popups?) cookie consent "you are the product" dialogs.
but at the same time it's true that dismissing those modals and scrolling through ads takes a few seconds while paying for content takes more time and some actual money too.