I rose to a fairly high rank at Amazon. I was given explicit feedback to not get involved in certain day to day decisions or outcomes.
There was immense pressure to disconnect from actual situations and focus mainly on the “goals”… that if you didn’t do that, you weren’t being effective and you were wasting energy, holding yourself back from getting to the next level.
My first thought was that this feedback is around scaling. Obviously, the more you’re involved in the day to day, the more on your plate, the less you can scale up and focus on the big picture.
It took me some time to piece things together. The reality is that leadership wants senior leaders to stay disconnected. It makes it significantly easier to make decisions you wouldn’t make if you personally knew the people those decisions impact.
I won’t give specifics of another story, out of risk of getting outed. But imagine a C-level leader at Amazon telling people to step up and deliver among impossible timelines. To paraphrase, and btw - every one of these statements WERE made. I’m not making up a single statement.
“No, you’re not getting the raises you think you’re getting. And yes, many of your colleagues will leave in the coming months, because other companies will pay them significantly higher compensation. And yes, that will mean even more work for you. And yes, morale is suffering because of high attrition, but you need to convince your teams to deliver this.”
You see things like this in Hollywood films or TV dramas where you have cartoon villain personalities in positions of leadership. At the end of their speech, they might offer some candy or a box of donuts as token to make up for their asks.
At Amazon, if you work near or on campus, you get free bananas. :)
At Amazon the problem is they fail to see their employees as human beings. And they consider it a feature, not a bug.
Throw 100 things at the wall and see what sticks. If among those 100 things you also have to gut humans and use their guts and flesh to make things stick, then you do what needs to be done. If you don’t, the leadership will actually try and guilt you - that the problem is your inability, a weakness in your skill set and who you are.