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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#581

Post by ineedasername »

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

Apple isn't immune from this sort of thing. A long time back I had an iPhone I quit Apple then & there-- previously I had used apple laptops, iPods, iPhones, iPads since they had first been released, but decided I wouldn't pay their premium anymore if I wasn't going to get premium service.

About two years later I got a small settlement from a class action brought against Apple over their use of faulty moisture sensors. Not enough to cover repair cost, though I didn't get it repaired, I switched to Android.

Re: Why I will never buy another Samsung device

#583

Post by freebuju »

ComradePhil wrote: post #549
freebuju wrote: post #316

Earlier quoted context omitted.

If ad brokers (the Googles of this digital world) ever wanted me to pay attention to them (and their ads), they would give me a toggle to switch ads on and off as I please. As long as a simple choice like this isn't made available to me, then it's uBlock all the way. Or zero interaction from my end with the ad broker's platforms. I recon from an individual perspective, ads are not a game changer to consumer behavior.…

> they would give me a toggle to switch ads on and off as I please Why would they let you disable ads on their ad-supported platform? There are plans like YouTube premium if you want no ads in there, which I think is worth it and I do pay for it because it is a much better YouTube experience. By using ad blockers, you are merely taking away from everyone else using the platform. I wish these companies did more to sto…

> Why would they let you disable ads on their ad-supported platform?

Because they stand to gain (immensely) from building my trust about their model of advertising if I choose to participate in it. Or maybe am being too optimistic and everyone would disable ads 100% of the time given such an option? Would be an awesome experiment for Google :)

The problem with these platforms you call ad-supported, is even when you pay a subscription for premium the content creators are allowed to slot in sponsored segments which isn't exactly my definition of an ad-free experience.

> By using ad blockers, you are merely taking away from everyone else using the platform. I wish these companies did more to stop ad blockers.

Taking away what exactly? If you could be a bit more specific. Also, you are free to dream in your utopia where ad blockers don't serve a need, just don't expect everyone to follow you there.

> That's because from what you wrote, you don't seem to understand how these ad platforms work

Would be happy if you could explain where I got it wrong.

Re: Why I will never buy another Samsung device

#584

Post by stemlord »

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

>This sort of convenience is what gives people confidence in buying Apple products.

Fwiw I had the exact same experience replacing my Galaxy screen at a general repair store. Same day.

Re: Why I will never buy another Samsung device

#585

Post by Beltalowda »

mijoharas wrote: post #528

I think the main thing, is that this is a device that you bought in the EU that failed within the first 6 months. This is legally guaranteed, that within the first 6 months any defects are assumed to have existed at the time of delivery [0]. If samsung don't respect the warranty, issue a chargeback. Your bank will back you up and Samsung have no leg to stand on. (Also, samsung really shouldn't be playing silly-bugger…

> If samsung don't respect the warranty, issue a chargeback. Your bank will back you up and Samsung have no leg to stand on.

I don't think "chargebacks" are that easy? It's purely a thing that credit cards do, but nothing else AFAIK.

But yes, this falls well within warranty. Samsung needs to prove the damage is caused by the consumer, and this is clearly not it.

Whether it's worth the time and headaches getting your right is a different matter.

Re: Why I will never buy another Samsung device

#586

Post by addaon »

skummetmaelk wrote: post #482
kajaktum wrote: post #446

Earlier quoted context omitted.

I think that free services are a mistake. But for whatever reason people _really_ like it. Take Youtube. It offers a way to avoid all ads and yet people who spent hours upon hours every day either watching videos or listening to music with it refuses to spend a dime on it. And yet, they also complain that ads are ruining Youtube and so they installed adblocker specifically for it. Since everyone refuses to _directly_…

It's not like paying for YouTube prevents Google from hoovering up your data and using it for targeted advertising. Sure, you won't see the ads on YouTube, but you'll see them literally _everywhere_ else unless you use that adblocker.

And paying for YouTube prevents Google from inserting ads -- but I find that the majority of content I see on YouTube has embedded ads from the creator as well. Ad-free isn't an option, unfortunately.

Re: Why I will never buy another Samsung device

#588

Post by mmcnl »

ValentineC wrote: post #442
jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

> The story of getting it fixed is really why people love Apple and even Amazon. > I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the Wifi module was shot and just gave me a new device on the spot. They even offered to do the transfer for me. This sort of convenience is what gives people confidence in buying Apple products. I'm still using Apple hardware myse…

What does "SOL" mean?

Please don't use abbreviations unless absolutely necessary. Letters are free on Hacker News.

Re: Why I will never buy another Samsung device

#589

Post by jiggawatts »

samfather wrote: post #554
jiggawatts wrote: post #378

Earlier quoted context omitted.

For phones, Apple is notably much better than Samsung.

According to what objective measures? A 12 year old literally "hacked" the iPhone to remotely and silently activate any microphone using only a phone number. Apple products are not secure.

“Why should I break up with my abusive boyfriend? Sure, I’ve been in the hospital a few times with broken bones, but I saw your boyfriend shout at you once. Men are all the same.”

Re: Why I will never buy another Samsung device

#590

Post by mmcnl »

wraptile wrote: post #422
jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

> The story of getting it fixed is really why people love Apple and even Amazon. It's really one of those anecdotal experiences. I used Samsung devices exclusively because they have RMA offices all around SEA region. On the other hand Apple's iCare in my current town has 2.2 stars on google reviews which I didn't know was even possible. When my work iPhone's battery died I decided to drop 70$ from my own pocket rathe…

What is iCare? As far as I know, Apple doesn't offer any products or services named iCare, nor are their stores named iCare.
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