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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#481

Post by secondcoming »

72deluxe wrote: post #465
aembleton wrote: post #427

Earlier quoted context omitted.

> Their server went down the other year and ALL of the services on the TV stopped working - Netflix wouldn't launch any more. > It does contact Panasonic but I have blocked the domains with a Pihole and closed outgoing port 53 other than traffic from the Pihole so nothing can make DNS requests directly (eg. hardcoded to 8.8.8.8). I don't understand - you've blocked it from contacting Panasonic; does that mean that no…

Sorry to be vague. I blocked various domains that the TV wanted to use in order to send data back, eg. ichnaea.netflix.com collect-eu-fy2017.myhomescreen.tv x2.vindicosuite.com But it is allowed to access other domains such as: nrdp.prod.ftl.netflix.com api-global.netflix.com vcs.vdspf.com push.prod.netflix.com uiboot.netflix.com appboot.netflix.com auth-ctv.digitaluk.co.uk c09.api.freeviewplay.net secure.netflix.com…

Hmm, I wonder if all these connections can be used to see if someone is watching live TV without a licence.

Re: Why I will never buy another Samsung device

#482

Post by skummetmaelk »

kajaktum wrote: post #446
southerntofu wrote: post #419

Earlier quoted context omitted.

> To me, the issue is not the data collection. It is the lack of transparency. I don't exactly disagree, but it's hardly comparable. As a human being, i can grasp the notion of giving you 30 minutes of my time to try different cookie flavors and tell you what i think. I could likewise understand the notion/consequences of filling a one-page questionnaire for Facebook's advertisement engine in exchange for free servic…

I think that free services are a mistake. But for whatever reason people _really_ like it. Take Youtube. It offers a way to avoid all ads and yet people who spent hours upon hours every day either watching videos or listening to music with it refuses to spend a dime on it. And yet, they also complain that ads are ruining Youtube and so they installed adblocker specifically for it. Since everyone refuses to _directly_…

It's not like paying for YouTube prevents Google from hoovering up your data and using it for targeted advertising. Sure, you won't see the ads on YouTube, but you'll see them literally _everywhere_ else unless you use that adblocker.

Re: Why I will never buy another Samsung device

#483

Post by FlyingAvatar »

atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

After several years of use, I wanted a battery replacement for my 1st-gen Retina Macbook Pro, so I brought it to the Apple Store. The device was old, but still supported, though far outside even the Apple Care window.

I was told they they should normally be able to do this replacement, but they didn't have replacement batteries available. After mentioning I could just leave the device with them until the stock became available, they went off into the back for a few minutes.

When they returned, they said they would accept my years old Macbook as a return for its original purchase price and I walked out with a brand new Macbook Pro essentially for the cost of the tax.

I cannot imagine getting this service from any other computer vendor.

Re: Why I will never buy another Samsung device

#484

Post by nyolfen »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

they make good nvme's

Re: Why I will never buy another Samsung device

#485

Post by civilized »

ByteJockey wrote: post #105
corndoge wrote: post #29

Earlier quoted context omitted.

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

> The device costs over a thousand fucking euros! Well yeah. Buying something early is the most expensive time to buy it. The inefficiencies haven't been worked out of the manufacturing process yet, and there's not an established wide customer base to spread the R&D over yet. Radios in the 1920s cost over 100 hours of wages for a lot of people. TVs in the 50s were stupid expensive. Computers in the early 60s were lit…

> But the point about new tech being risky, is entirely fair. If something's still exciting, it's probably a good idea for the risk-averse to avoid it.

Seems like you're saying a person who bought a thousand euro phone and couldn't get it repaired under warranty after a month of mild use is "risk-averse" if they dislike that experience.

Would a truly non-risk-averse person be overjoyed by this experience or see no problem with it? Would they accept it as the price they pay for being an early adopter and see no reason to complain? I'm confused.

Re: Why I will never buy another Samsung device

#486

Post by specialist »

gjsman-1000 wrote: post #52
hedora wrote: post #43

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…

I posted my full rant about my terrible experience with Samsung at https://news.ycombinator.com/item?id=30424010 if you want the full story, but in a nutshell, we had two Samsung Dishwashers and a Samsung Stove and a Galaxy Note9 all go out at an unrepairable level within a two-year period . And as for the Refrigerator and Microwave, they are still standing after two years but have major design flaws. They can't desi…

I briefly had a Samsung fridge. Total garbage. Impossible to clean without breaking stuff. Made weird noises.

I have two theories.

1) Ignorance.

Samsung's fridge team had never seen a fridge before. Certainly had never used or owned their own fridges.

2) Spite.

Samsung's fridge team harbored a deep visceral hatred of all things fridge related. They despise each and everyone of their customers on a personal basis. They hate their occupation, their employer, each other, and themselves and work overtime to covertly sabotage all work products.

Re: Why I will never buy another Samsung device

#487

Post by samatman »

fomine3 wrote: post #82
userbinator wrote: post #36

Earlier quoted context omitted.

I don't get the point of this design either, unless it's to show off deliberate planned obolescence. Two regular screens with ultra-narrow bezels on the butt edge would achieve the same effect, without the constantly stressed folding bit. I have some old (almost 10 years old now) smartphone LCDs and the pixels go right up to the edge of the glass itself.

If you made put two screen without bezel, you can't fold it.

This reasoning implies that it's the continuity of a single screen which makes that device capable of being folded inwards.

This is in fact completely backward: a continuous deformable surface has all the problems of two exactly adjacent but discontinuous surfaces, with the additional problem of providing relief for the fold.

Re: Why I will never buy another Samsung device

#488

Post by ji23ii23jjj3 »

2muchcoffeeman wrote: post #40
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

WOW. Thank for the tip! I will also do the same and abuse warranty to get new devices.

Re: Why I will never buy another Samsung device

#489

Post by pjerem »

rjzzleep wrote: post #375
NoboruWataya wrote: post #346

Earlier quoted context omitted.

> You're not their customer, you're the product. What is really annoying though is that you are their customer. It's sort of understandable when Google or Facebook spy on you and monetise your data to profit from the services that they provide you free of monetary charge to you. With Samsung, you've already handed over a few hundred dollars at least for the product. Spying on you as well is like having their customer…

I just saw the Samsung S22 and it looks kinda like an iPhone 13, very solid build, comparably compact, it would actually be a good device if it weren't for the fact that the moment you unlock it they trip an e-fuse to make sure you can't use certain things. Sony used to wipe the drm keys to brick the camera on their phones. I had a samsung active2 watch. It advertised ECG, which didn't materialize until almost 2 year…

> EDIT: some people say that in the EU they cannot lock you out of warranty for rooting the device, because non hardware modifications are not cause for warranty removal. But I haven't tried that, so I don't know.

Even if it’s not allowed in Europe, IIRC, unlocking and tripping the e-fuse comes with a new boot screen with a huge "unsecure device" that you can’t get rid of. And you are also definitely locked out of device encryption and Samsung Pay.

So even if warranty is not void, you are paying it by not being able to resell your phone (at least at a normal price).

Re: Why I will never buy another Samsung device

#490

Post by maximus-decimus »

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

I find it funny that your definition of "getting it fixed" is throwing the whole thing to the garbage can and giving you a brand new one. It fixes your problem, but I wouldn't exactly call that fixing the phone.
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