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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#161

Post by GianFabien »

PragmaticPulp wrote: post #78
2muchcoffeeman wrote: post #40

Earlier quoted context omitted.

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

I've been on the other side: Dealing with returns and warranty claims at scale, albeit at a much larger company. You're not alone. A lot of people will invest a lot of time into lying, playing dumb, making threats (think people with a lot of Twitter followers threatening to broadcast how terrible your company is unless you give them exactly what they want) and other manipulative tactics to abuse warranty claims. Ulti…

The author's point is that he was careful and the request for warranty repair was not some abuse attempt. Of course deceitful demands for warranty should be declined. Even Apple will not honor warranties in cases of obvious abuse and lies.

Re: Why I will never buy another Samsung device

#162

Post by tedunangst »

userbinator wrote: post #36
klodolph wrote: post #4

I am truly, deeply, unsurprised that foldable phones fail along the seam. I know that's not the point of the post, and I'm not blaming the author. It just seems like such a ridiculous concept in the first place. My old flip phone had its own problems, and there wasn't even a display along the seam.

I don't get the point of this design either, unless it's to show off deliberate planned obolescence. Two regular screens with ultra-narrow bezels on the butt edge would achieve the same effect, without the constantly stressed folding bit. I have some old (almost 10 years old now) smartphone LCDs and the pixels go right up to the edge of the glass itself.

The bezels would really need to be ultra narrow to not bother me while watching a video.

Re: Why I will never buy another Samsung device

#163

Post by least »

userbinator wrote: post #36
klodolph wrote: post #4

I am truly, deeply, unsurprised that foldable phones fail along the seam. I know that's not the point of the post, and I'm not blaming the author. It just seems like such a ridiculous concept in the first place. My old flip phone had its own problems, and there wasn't even a display along the seam.

I don't get the point of this design either, unless it's to show off deliberate planned obolescence. Two regular screens with ultra-narrow bezels on the butt edge would achieve the same effect, without the constantly stressed folding bit. I have some old (almost 10 years old now) smartphone LCDs and the pixels go right up to the edge of the glass itself.

The point is that it has a smaller footprint. While I think the flip is slightly dubious in utility the fold has undeniable utility in being able to fold. You gain a tablet sized screen that fits inside most pockets. I personally find that extremely compelling. Two screens doesn't achieve the same effect because it's two screens. Unless there's no bezel or physical gap (that you are going to feel any time you're using the device) then you can't utilize the size of the screen to its fullest potential. Microsoft's Duo phone does use two screens but it defeats the point of having one massive screen.

Re: Why I will never buy another Samsung device

#164

Post by kevinmchugh »

atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

The math here depends on the retail presence and the margins that Apple already has. You don't want to be without your phone or laptop for even one day if you can avoid it. This customer experience doesn't happen without you being able to get to an apple store.

Re: Why I will never buy another Samsung device

#165

Post by haliskerbas »

gjsman-1000 wrote: post #52
hedora wrote: post #43

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…

I posted my full rant about my terrible experience with Samsung at https://news.ycombinator.com/item?id=30424010 if you want the full story, but in a nutshell, we had two Samsung Dishwashers and a Samsung Stove and a Galaxy Note9 all go out at an unrepairable level within a two-year period . And as for the Refrigerator and Microwave, they are still standing after two years but have major design flaws. They can't desi…

This might not work in your case for various reasons but, if you live in California:

“ LPT: If you live in California, manufacturers of most household electronic goods that sell for more than $100 have to provide spare parts for up to seven years, regardless of warranty status. If they can't make the parts available to you, they have to buy the product back from you.”

https://www.reddit.com/r/LifeProTips/comments/p9nz0l/lpt_if_...

(Sorry, I hate linking to Reddit web interface)

Re: Why I will never buy another Samsung device

#167

Post by staticman2 »

adityapatadia wrote: post #132

Samsung TVs are worse. Their OS is something app makers are not willing to support anymore. Twitch just stopped working. This is something I don't expect from a $1k TV bought just 20 months ago. I wish someone makes just TV panel with ton on inputs and outputs. I am happy to plug in Sonos soundbar and Apple TV to make it work and make it "smart".

Twitch is a bad example, they are owned by Amazon who sells their own TVs and they dropped their Roku app after Amazon bought them presumably to try to get people to buy their Fire sticks instead.

As far as I know you won't see Twitch on any built in TV os other than android and amazon's version of android. That's hardly Samsungs fault.

Re: Why I will never buy another Samsung device

#168

Post by midrus »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

Any alternatives? What would you recommend instead? I'm under the suspicion that every single Smart TV vendor has the same problems.

Re: Why I will never buy another Samsung device

#169

Post by hddherman »

aaaaaaaaata wrote: post #127
sairahul82 wrote: post #54

Latest pixel phones are even worse. Every update is a nightmare. With one update, Bluetooth wont work, next update I wont get signal etc. I don't want to be in the Apple ecosystem but I am forced to. At least it works all the time.

> I am forced to Ten minutes on GrapheneOS.org web installer, no longer forced.

Properly supporting a device should be left on the shoulders of the manufacturer, not a group of volunteers who do it in their free time.

Re: Why I will never buy another Samsung device

#170

Post by mdoms »

SV_BubbleTime wrote: post #66
2muchcoffeeman wrote: post #40

Earlier quoted context omitted.

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

> I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. Oh, so, fraud.

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