I got the iPhone 13 mini at launch. Literally has no scratches even after several drops of 3-4 feet with no case. Has the best build quality of any device I've ever owned.
Why I will never buy another Samsung device
51–60 of 664 posts
Re: Why I will never buy another Samsung device
#52We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…
I posted my full rant about my terrible experience with Samsung at https://news.ycombinator.com/item?id=30424010 if you want the full story, but in a nutshell, we had two Samsung Dishwashers and a Samsung Stove and a Galaxy Note9 all go out at an unrepairable level within a two-year period. And as for the Refrigerator and Microwave, they are still standing after two years but have major design flaws.
They can't design a dishwasher that doesn't die within a year. At least Best Buy honored the warranties on them - twice.
Re: Why I will never buy another Samsung device
#53This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…
Walk into an Apple Store for just repairing is a privilege. Though it's great that it's available for many people compared to other brands.
Re: Why I will never buy another Samsung device
#54Latest pixel phones are even worse. Every update is a nightmare. With one update, Bluetooth wont work, next update I wont get signal etc. I don't want to be in the Apple ecosystem but I am forced to. At least it works all the time.
Re: Why I will never buy another Samsung device
#55I can feel my blood boiling for you. In fact I'm in the market for a new phone and stories like this make me actively want to avoid Samsung. As companies get larger and larger they will tend to make choices that are suboptimal to consumers. Cynical me says that Samsung is seeing above average warranty claims on these foldable phones. Thus they need to get them down so some manager somewhere decides that they will enf…
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Re: Why I will never buy another Samsung device
#56Earlier quoted context omitted.
Counterpoint, maybe. My mom is starting some kind of personal vendetta because her 13 month Ipad just stopped functioning. The Apple store told her it's 'fried' and she needs to just buy a new one.
Sounds like it's out of the one-year warranty period. I think warranty periods for electronics should be longer, but I would also not expect replacement or repair for out of warranty devices, unless defective.
Yeah, that's how the conversation goes. 'It only has a one year warranty, but I feel like it shouldn't just die after that.'
Re: Why I will never buy another Samsung device
#57I can feel my blood boiling for you. In fact I'm in the market for a new phone and stories like this make me actively want to avoid Samsung. As companies get larger and larger they will tend to make choices that are suboptimal to consumers. Cynical me says that Samsung is seeing above average warranty claims on these foldable phones. Thus they need to get them down so some manager somewhere decides that they will enf…
You can't quantify customer loyalty like you can quantify warranty claims so you can burn the former to improve the latter, maybe even get a promotion for doing so, then move on and let someone else deal with the long term consequences.
It's sad but I've accepted that this is how most companies are today.
One way to avoid getting burned is to only buy what you actually need when you actually need it.
Re: Why I will never buy another Samsung device
#58Earlier quoted context omitted.
Counterpoint, maybe. My mom is starting some kind of personal vendetta because her 13 month Ipad just stopped functioning. The Apple store told her it's 'fried' and she needs to just buy a new one.
Sounds like it's out of the one-year warranty period. I think warranty periods for electronics should be longer, but I would also not expect replacement or repair for out of warranty devices, unless defective.
> I would also not expect replacement or repair for out of warranty devices, unless defective.
It sounds like it is defective.
Re: Why I will never buy another Samsung device
#59Few years ago I stopped trying to buy most advanced bleeding edge top to the line phones and go instead with more basic, cheaper model. Makes my life much less stressful. I know if it broke I can quickly replace it for few hundred bucks.
Re: Why I will never buy another Samsung device
#60This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…
Who remembers Macbook's 'Staingate'[1]. I had that and was refused service multiple times. I managed to get it repaired only after it became a big issue - there were many (thousands or more) affected customers who started making noise online - then Apple grudgingly announced free repairs of the screen. I was living with damaged screen for many months.
[1] https://news.ycombinator.com/item?id=9223197
The top comment in above is "Apple customer service is hell" :-)