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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#141

Post by _iziv »

mhardcastle wrote: post #88

I started boycotting Samsung forever when I woke up one morning to the NFL app on my home screen on a Galaxy S6. Able to be disabled, but the fact that they'll install spam apps long after you've bought a device is really malicious.

+ they reinstall apps with major updates

+ the shitshow called Galaxy Store that you mandatory have to visit if you care about security updates always greets me with a dialog that suggests to install some game _and_ I have to opt-out for _every_ game. I don't know any real world example were you can be forced to watch an ad before something broken gets fixed. That only works in the (virt.) environment of a quasi monopoly.

Re: Why I will never buy another Samsung device

#142

Post by spideymans »

atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me.

It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs.

I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences.

Dell was the absolute worst though. They sold me a $1,700+ XPS notebook that months later had a non-functional trackpad, and they refused to do anything to rectify the situation. With an investment that large I need certainty that I can get support, and thus far Apple is the only PC OEM that has provided that.

If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears.

Re: Why I will never buy another Samsung device

#143

Post by smcameron »

thfuran wrote: post #80
smcameron wrote: post #61

Earlier quoted context omitted.

I have a Samsung galaxy S4 mini from 2014. I am going to need to replace it only because 1) 3G is disappearing, 2) youtube decided my phone was too old. There's nothing actually wrong with the phone.

An Android phone from 2014? Has it received a security update in the past five years?

If it hasn't, is that my fault?

Re: Why I will never buy another Samsung device

#145

Post by 2muchcoffeeman »

SV_BubbleTime wrote: post #66
2muchcoffeeman wrote: post #40

Earlier quoted context omitted.

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

> I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. Oh, so, fraud.

Nope. They have a utility to test the battery capacity. They check your claim first and someone decides.

Re: Why I will never buy another Samsung device

#146

Post by haughty »

I had a horrible experience with Samsung plasma TV about 7 years ago. TV cracked in front of my eyes - it went from completely fine to having a huge 'spider web' crack right in the middle. Samsung support claimed it was physical damage; After extensive research i found multiple other people who had the same problem. These TVs were extremely fragile, a slight impact could cause a tiny non-visible breakage; And then due to the heat generated during normal operation this tiny breakage could progressively turn into a cracked screen. At the time, Samsung's determination seemed like an extreme injustice... i filed multiple complaints with consumer protection services. Samsung people reached out and after a few weeks of 'passionate' phone conversations they agreed to refund the cost of repairs provided that i sign off that it was 'indeed' physical damage (obviously i did that).

I never bought a Samsung product after that; But that TV still works :).

As for phones, i am still using iphone SE 1st gen. Simplicity, beauty, and absolutely perfect one handed operation on this phone has not been matched still. Which tells you everything you need to know about phone 'innovation'.

Re: Why I will never buy another Samsung device

#147

Post by anonymousiam »

teh_infallible wrote: post #45
StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

But make sure you have your 2fa backup codes! I replaced two phones in a short period of time, and overlooked the 2fa backups the second time. It’s easy to do if you’re not expecting a replacement.

That's why I've copied all of the 2FA codes from my phone to my iPad. You REALLY need some sort of redundancy to avoid a single-point-failure catastrophe.

Re: Why I will never buy another Samsung device

#148

Post by JohnJamesRambo »

ByteJockey wrote: post #105
corndoge wrote: post #29

Earlier quoted context omitted.

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

> The device costs over a thousand fucking euros! Well yeah. Buying something early is the most expensive time to buy it. The inefficiencies haven't been worked out of the manufacturing process yet, and there's not an established wide customer base to spread the R&D over yet. Radios in the 1920s cost over 100 hours of wages for a lot of people. TVs in the 50s were stupid expensive. Computers in the early 60s were lit…

> you get to play with something that might be cool, and you get bragging rights

How is this remotely like the life changing effect of getting a radio or tv?

Re: Why I will never buy another Samsung device

#149

Post by chj »

viraptor wrote: post #123
StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Here's something I noticed: the fans of Apple hardware know they can do this, because they... have to do this. I've had 9 or so different laptops in my life over the last 2 decades, from bargain bin models to latest high-spec Lenovo. The only times I've had to fix a laptop was twice in the last 3 years on work-assigned MBP (once the motherboard failed, another time the keyboard fell apart), then had to replace a fail…

My MBPs usually have battery issues after 3 years of use, by then well beyond warranty period. They always charge for insane amount of money for replacing a battery, when I always turn to a third party repair shop for about 10% of the amount given by Apple geniuses.

Re: Why I will never buy another Samsung device

#150

Post by benjamir »

sairahul82 wrote: post #54

Latest pixel phones are even worse. Every update is a nightmare. With one update, Bluetooth wont work, next update I wont get signal etc. I don't want to be in the Apple ecosystem but I am forced to. At least it works all the time.

Google is becoming incompetent. It's not only their phones.

Currently they fail to fix their speech services for over a month. Doesn't update the language over mobile networks and drowns batteries while waiting/trying -- no matter the settings, restarts, Cache cleans. While other apps on those phones update properly over the same network. Dropped from a 4* rating to 1.5 (s. Play Store)

Major changes were "changed name", "new icon", which were a clear warning sign to me -- now they can add "botched network handling"

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