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Akamai to Acquire Linode

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Re: Akamai to Acquire Linode

#321

Post by znkynz »

notyourday wrote: post #299
dsl wrote: post #17

I think this is Akamai figuring out they need to address the self-serve market. Akamai has 6x the edge network footprint of Cloudflare and has all the cool trendy stuff like edge workers, they just suck at selling to the developer.

> Akamai has 6x the edge network footprint of Cloudflare and has all the cool trendy stuff like edge workers, they just suck at selling to the developer. Akamai sucks at selling to everyone. Here's a typical Akamai experience: * An Account Manager (AM) - in a suit - he is going to be the one talking. Not an expert in anything, except maybe Brooks Brothers suits from a few seasons ago. * Account Manager's Lackey (AML)…

I used to sit on an akamai customer panel. ~10 years ago at their conferences they were talking about to lower the sales burden. Pricing, Digital signup. Clearly they think it will devalue thjeir existing product.

Re: Akamai to Acquire Linode

#322

Post by RowanH »

jve wrote: post #275
RowanH wrote: post #255

Earlier quoted context omitted.

I've used Linode for 10+ years with a handful of long running projects. Support in the rare occasion (until 1 slow ticket recently) has always been absolutely amazing - real humans. If Josh is reading this your name has come up on a few tickets and answered promptly. A grade! Services have been solid. And pricing has been very reasonable. (knock on wood...) never ever had a significant outage and just don't think abo…

What makes support absolutely amazing and A grade? Wanna compare how our support compares :)

Well I'm sure there's always opposite stories - but mine is I just get tickets answered whenever which is important as I've often ticked at some ungodly hour in the US (being overseas). You get human responses and even when a couple of times it's been outside of Linodes control or responsibility (routing/peering issues) they've been helpful and informative.

Everyone will have their own counter of course but I've been happy with what I've been getting for the money!

Re: Akamai to Acquire Linode

#323

Post by tempnow987 »

TheSwordsman wrote: post #207
tempnow987 wrote: post #20

I had a sour taste from what I remember being misleading communication around very serious control plane hacks of linode. A lot of bitcoin theft in 2012 (maybe by their own staff?) 2013 some kind of cold fusion / HTP hack Another CF / HTP hack here. 2014 brought the MySQL server no password stuff. 2015 ish some kind of total root compromise? You can get a feel for all this here including the denials / lack of notific…

The January 2016 thing was them finally acknowledging the attack that had happened many months prior, after WPEngine gave Linode the opportunity to announce they were hacked after they were also compromised using the same vector that hit PagerDuty. If Linode had declined, WPEngine was going to do it on their behalf. I couldn't convince the powers that be to make the same demand months prior, even though I was confide…

Yeah, this key issue.

https://wptavern.com/wp-engine-identifies-cloud-infrastructu...

How do you sit on breaches like this for months and cause all this downline pain to your customers is crazy.

Re: Akamai to Acquire Linode

#324

Post by tempnow987 »

mattbaker wrote: post #210
tempnow987 wrote: post #202

Earlier quoted context omitted.

I can't edit my comment. As I noted elsewhere, there's an opportunity to do the right thing when someone comes to you and says look, someone is coming in on the control plane and resetting my server passwords. And yes, that includes looking at your staff especially when bitcoin is in the mix as its less traceable to a person. For some reason, for year after year, there was this pattern. No problem, we have good secur…

I’m really struggling to see how “the company’s response to security breaches was inappropriate” logically leads to “staff might be stealing Bitcoin.” It’s a baseless and unfair attack and I think you should consider deleting your original comment.

Linode would sit on reports for months or not investigate root control plane hacks.

https://wptavern.com/wp-engine-identifies-cloud-infrastructu...

This followed the pagerduty hack. We don't know who else was getting hacked either - these were to high profile ones.

So this just raised the question - what's up that they don't take serious issues seriously? With bitcoin there have been a ton of insider issues with how "trusted" infrastructure providers and exchanges handling bitcoin so that was the question.

Even if external hackers, they just got hacked over and over.

Re: Akamai to Acquire Linode

#325

Post by ubermonkey »

rossmohax wrote: post #302
ubermonkey wrote: post #179

Earlier quoted context omitted.

>I'm very disappointed at all the negativity here. Really? I'm not. Also, it's not "negativity." It's realism. When human-scale firms like Linode get acquired by massive companies, they lose their way. The things that made them good -- excellent support, understandable product lines, etc -- vanish in the name of integration with the mothership. It's happened over and over in tech, including and especially in hosting/…

> When human-scale firms like Linode get acquired by massive companies, they lose their way. Packet.net seems to be doing well under Equinix

It takes a little time for the big-corp cancer to ruin the acquired firm, usually. The Equinix deal was only like 18 months ago.

Re: Akamai to Acquire Linode

#326

Post by dmingod666 »

no_wizard wrote: post #265
dmingod666 wrote: post #263

Earlier quoted context omitted.

Second that, fond memories of using their service ages ago. First VMs I had was from them. They had very good documentation and everything was simple. Then I was introduced to 'wall of text' as a service, AWS, and never looked back.

Why move to AWS if you’re happy with Linode? Genuine question

Linode was very limited in what you could do, from what I remember. They had good service and documentation and I just like it now cause, nostalgia.

AWS is extremely flexible and very very feature rich compared to linode. At that point, AWS was considered about 10 years ahead of competition.

Re: Akamai to Acquire Linode

#327

Post by dallascrzr »

stoicjumbotron wrote: post #245
dsl wrote: post #17

I think this is Akamai figuring out they need to address the self-serve market. Akamai has 6x the edge network footprint of Cloudflare and has all the cool trendy stuff like edge workers, they just suck at selling to the developer.

Insane! I wasn't aware Akamai was so huge in scale as compared to Cloudflare.

That figure is misleading. Every one of Cloudflare’s pops run every service they offer. A large number of Akamai’s are running small CDN only deployments. They also have 20 worldwide ddos scrubbing centers. Cloudflare’s 250 pops all do it.

It’s not really apples to apples in terms of scale in the context of footprint

Re: Akamai to Acquire Linode

#329

Post by abofh »

dielll wrote: post #301
abofh wrote: post #285

Earlier quoted context omitted.

Not OP, but I can answer - also was very happy with Linode for boxes, but there's a lot more than just boxes these days - queues, streaming, metrics, monitoring, containers, etc. Once an application moves from 'runs on a fixed number of boxes' to 'autoscaling, automatic healing/recovery and distributed databases', the overhead of DIY gets high (and I'm paid to do that!). My clients pay a fairly high premium for AWS b…

are you a devops or SRE?

Depends on the day of the week - literally. For one client, I wear the devops hat, enabling developers, automating CI pipelines, etc. For another, my role is more "experience in the room", telling you 'no, you really don't want to do that, here's your risks, here's your tradeoffs, here's a better way'.

The jobs both derive out of a very similar set of tools and expertise, it's typically the client that decides what hat I'm wearing.

Re: Akamai to Acquire Linode

#330

Post by nucleardog »

pid-1 wrote: post #300
agopaul wrote: post #294

Earlier quoted context omitted.

Linode's great support is what is preventing us to migrate to AWS or GCP. Funny story: 2 months ago GCP blacklisted a few of Linode's IP subnets and we were cut out from using Google APIs. I was unable to get in touch with GCP support (not event complaining on social media) as they charge for support. I asked to Linode's support if there is something that I could do even though it was not an issue created by them and…

AWS' support is pretty awesome in my experience. Never would use anything ran by Google tho.

Yeah. I've never paid for any sort of support contract and have never once ran into an issue where (1) I couldn't reach someone and (2) that person wasn't empowered to fix my issues. And by "issues" in some cases I'm talking like "facilitate a $150k refund".

Hell, I've been testing some "beta" products in AWS on my personal account with a spend of like... a couple grand a year and been put in touch with the lead engineer on the team responsible for the product to dig into my problems.

Google, on the other hand, even paying over a million a year for AdWords I regularly ran into problems that crossed into other domains and while the AdWords support staff were relatively easy to get a hold of, even once you were over the wall they were pretty honest in saying they wouldn't be able to get support on issues crossing into other teams and just suggested trying to find workarounds.

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