51–60 of 77 posts
Have been through this pattern twice with Udacity. The first time I ended up not cancelling when the agent offering me a 50% discount on my subscription and the second time I just needed to keep replying "I want to cancel my subscription" to every response
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I'm not sure I'd agree with that in this case. Knowing you are getting screwed and choosing not to do anything about it seems to be a bit different than someone that is unaware or someone attempting to stop it but just can't beat the company at their game. Blaming the latter I'd agree that would fall under victim blaming, but I don't agree with that label for the former.
These companies are using human psychology in immoral ways to victimize people. Whether a person fights back (which isn’t free) or not, they are already being victimized. Some of us do fight back, but not enough to cut into the profitability of these actions. To claim one of these victims is “part of the problem” because they lack the time or capacity to defend themselves is shameful; especially since making such a s…
I clearly stated it was a shitty company for doing these things. There are things in life that are difficult and shitty to have to deal with, but not dealing with them is just sticking one's head in the sand. We've all been guilty of it, at least I know I have and am on other things. It doesn't make it wrong to call me out on it. By actively not doing anything about the only thing I can control (myself), I am allowing them to prey on my $10/month.
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These companies are using human psychology in immoral ways to victimize people. Whether a person fights back (which isn’t free) or not, they are already being victimized. Some of us do fight back, but not enough to cut into the profitability of these actions. To claim one of these victims is “part of the problem” because they lack the time or capacity to defend themselves is shameful; especially since making such a s…
If you think I'm trying to normalize this practice, then you've clearly got some wires crossed. You're riding your emotions a little hard on this one me thinks. The person that started this thread has since admittedly accepted their share of the blame. I clearly stated it was a shitty company for doing these things. There are things in life that are difficult and shitty to have to deal with, but not dealing with them…
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> Where are the companies that don't pull this shit? Netflix? Amazon?
I recently cancelled my Netflix account. Cancelling was easy enough. However about one week later, I got a churn email in the style of "Hey Ywain, here are 3 good reasons for you to ~~give us your money~~ subscribe again". I was pretty sure my account was set to not receive any kind of promotional emails, so I clicked the "Unsubscribe" link. The link asks you to login, and immediately after login it redirects you to…
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If you think I'm trying to normalize this practice, then you've clearly got some wires crossed. You're riding your emotions a little hard on this one me thinks. The person that started this thread has since admittedly accepted their share of the blame. I clearly stated it was a shitty company for doing these things. There are things in life that are difficult and shitty to have to deal with, but not dealing with them…
Disclaiming something doesn’t negate other actions. Everyone acknowledges there are things we can do as individuals to deal with the problem. Just because the original poster also acknowledges it doesn’t negate you claiming he is “part of the problem.” That is the essence of victim blaming, and that is what serves to normalize the aforementioned immoral behavior.
You feel differently, and that's your right. I just choose to not coddle those that choose to be the victim. They've moved into the enabling role.
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It has worked plenty on me. Am I really going to make a phone call over $10 month? For months and months, no, I will not.
I'm the opposite, once you make it difficult for me to cancel a service, my resolve to be rid of you increases 10 fold. It overwhelms any discomfort making a call would put me through.
Eventually a new CEO took over and the cancel online page appeared in the nav whereupon I canceled that way and wrote them a quick note of thanks for putting it in the nav.
Worst part was: we genuinely enjoyed the service for over a year and many of their recipes have become part of our regular menu at home. We stopped only when the recipes got somewhat repetitive and then the convenience wasn’t quite worth it. I liked and recommend it (now), but this attempt to goose the retention numbers really sat poorly with me.