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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#421
post #416
post #410

Earlier quoted context omitted.

I always just create a virtual number through my CC, set the maximum to $1, and have it expire within a couple months. Works like a charm.

If you don't have a card that allows that, you can also buy a prepaid card, though I believe such cards may have distinctive numbers and it's possible a vendor may disallow.

I use https://privacy.com/ for this.

One of the best discoveries I found on hn a few years ago

Re: Adobe tricks users into a 12 month contract

#422

Screw those guys. At least for amateur/hobby work, I've used the following for years and love them. I also try to regularly donate to them. Instead of Illustrator for drawing, use Inkscape https://inkscape.org/ and/or Krita https://krita.org/en/ . Instead of Lightroom for developing digital photos, use Darktable https://www.darktable.org/ Instead of Photoshop for touchups, use GIMP https://www.gimp.org/ . Instead of…

I've been using Inkscape since it was SodiPodi. It's gotten better, but the interface is still too jumbled. Affinity is much nicer to work with. I will say that if I really need the end result to be an SVG that I can modify in a text editor later, Inkscape is better for that.

Yep -- Inkscape might have some advantages in exporting SVG to FreeCAD, too -- I've seen some differences with Affinity Designer that I don't quite understand.

Or more likely I just don't understand FreeCAD.

Re: Adobe tricks users into a 12 month contract

#423
I remember being extremely frustrated when I cancelled my long term subscription a few years ago. I knew to cancel right before the yearly billing date. But they had so many hoops to go through on the website! Multiple times they were showing me free offers to continuing using the software for a month or whatever. Of course they were trying to trick me into a new subscription! The buttons to actually complete the unsubscribe process were well hidden next to the bold offers. I was pissed that they almost got me. Never again Adobe.

Re: Adobe tricks users into a 12 month contract

#425
post #337

Earlier quoted context omitted.

Most online services just terminate your service after a couple warnings and don't bother with collections. In any case just set it as your policy that you don't talk to collectors, you only engage with businesses directly. Send Adobe a written notice of termination of the agreement, stop payments, and I believe that's all you need to do, but IANAL.

IANAL but if you agreed to a fixed term contract you can't just inform the other party that you are leaving early. You need to use an exit clause within the contract or somehow invalidate it. (For example by saying that you didn't knowingly enter into a 1 year contract.)

> (For example by saying that you didn't knowingly enter into a 1 year contract.)

I'm also not a lawyer, but I don't think its ever a reasonable defense to say that you didn't know the terms of the contract if you've signed it (or agreed to the terms online - which I'm sure is provable by Adobe)?

Re: Adobe tricks users into a 12 month contract

#426
post #241
post #58

For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.

Or you can just block the recurring payments and wait for them to come at you? Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

>Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

A few years ago I signed up for a "free" Audible trial and later forgot about it. They rolled it over into a paid subscription somehow and charged me money despite never giving them my card details in the signup process. I believe what happened is it got linked to my Amazon account and charged the card connected to that.

They refunded me after I contacted them but I didn't get the entire amount back.

Re: Adobe tricks users into a 12 month contract

#427

Earlier quoted context omitted.

IANAL but if you agreed to a fixed term contract you can't just inform the other party that you are leaving early. You need to use an exit clause within the contract or somehow invalidate it. (For example by saying that you didn't knowingly enter into a 1 year contract.)

> (For example by saying that you didn't knowingly enter into a 1 year contract.) I'm also not a lawyer, but I don't think its ever a reasonable defense to say that you didn't know the terms of the contract if you've signed it (or agreed to the terms online - which I'm sure is provable by Adobe)?

I'm pretty sure it is. I believe the technical term is "Misrepresentation". I don't think it would be an easy fight but it seems that you could try to make an argument that they represented the contract as monthly. There are also examples of ToS being declared invalid because no reasonable person read them, this sounds similar where no one is actually reading the fine print.

While this case may be hard I'm pretty sure it isn't "never". For example if you are buying a subscription to a software suite and they sneak into the contract "You also give us your house" that isn't going to fly, even if you signed it.

Re: Adobe tricks users into a 12 month contract

#428
post #241

Earlier quoted context omitted.

Or you can just block the recurring payments and wait for them to come at you? Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

> Anyway a "free" trial that asks for your cc number is obviously not free. There is a legitimate reason to do that: to keep people from making a bunch of accounts and getting free trials with them forever.

Couldn’t you make the free trial useful enough to show off the product, yet _incomplete_ in such a way that continually making new accounts is not viable?

An example.. a marketing mail app where the trial only allows you to mail 1 or 2 campaigns with a max of 5 email addresses (recipients) for each. In that scenario you’d see the full capability of the product but couldn’t use it for a full email campaign. Creating more accounts wouldn’t help you game the trial.

I think not taking people’s CC is important.

Re: Adobe tricks users into a 12 month contract

#429

Earlier quoted context omitted.

> They don't explain it because they want everyone to convert Being charitable, I would guess that they don't explain it because it seems like plain language and should be understandable.

That's only "charitable" to the giant company. It's not so charitable to the people who say they were confused in good faith and signed up for something they wouldn't have signed up for if they had understood it. These people exist and have made themselves known in the OP Twitter thread and other HN comments on this post. I can't help but wonder if all this "how can people not understand" is just thinly-veiled contem…

If people can't understand 'annual plan' then I'm not sure what it's reasonable to do? How can you conduct business with a person who can't understand language like that?

Re: Adobe tricks users into a 12 month contract

#430

Earlier quoted context omitted.

> Which would not just cost them in damages but also in bad publicity Unfortunately I think Adobe is beyond the point where few months of bad publicity would harm their core business. Amateurs would vote with their feet but professionals have really nowhere to go. There just are no alternatives to some of their programs.

Which products do you feel truly have no alternatives, and which features define that for you? The only one I can think of is After Effects, which appears to do a broader set of things than any other single package (but I could be wrong). The rest, well I am not convinced, though there are some edge features in each package that undeniably would sell them to a few people, and that is, I guess, in the right way of thi…

GIMP has no CMYK support; that isn't an edge feature, it's a core need for working with print.
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