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Adobe tricks users into a 12 month contract

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Re: Adobe tricks users into a 12 month contract

#251

Post by morsch »

pcurve wrote: post #86

https://www.adobe.com/downloads.html Click the Start Free Trial and experience the flow for yourself. You're presented with 3 options, but it defaults to the 2nd option. Instead of using more straightforward "Annual Subscription - Billed monthly", it uses rather unusual "Yearly - Billed Monthly" phrasing. The default selection makes it less likely that you're going to read the fine print. You also don't get the Total…

I think the language is pretty clear. The fact that there is a much more expensive monthly option makes it even more obvious that the "yearly" option is a year long commitment. Not sure why you'd need to read the fine print. It also says "Fee applies if you cancel after Feb 26" -- as long as that implies that you can cancel without paying a fee until then, I think that's pretty clear? Though seeing how many people feel tricked by it, I may be missing something.

Re: Adobe tricks users into a 12 month contract

#252

Post by mrtksn »

zibzab wrote: post #239
mrtksn wrote: post #163

Earlier quoted context omitted.

So, if that's Apple fault on Android it must be really good, right? How is the Android side of things going? BTW, there's this thing called MasterPass. It's MasterCard's payment system that applications can request you to authorise the use the cards in the MasterPass wallet. It's quite good experience, they are also very aggressive to collect all your cards in there so if you don't already have a MasterPass there's a…

Not sure why you are bringing in android into this, but things are fairly okay in android-land thank you very much. Have been scammed twice, both times on App Store. (Funny enough, best support experience was on Microsoft store when I wanted to return something, but maybe that time was an outlier)

> Not sure why you are bringing in android into this

Because Android has fewer restrictions and can act as a guinea pig.

Re: Adobe tricks users into a 12 month contract

#253

Post by sprkwd »

cpach wrote: post #68

If you’re on macOS and just want a good and convenient image editor, I warmly recommend Acorn. The Muellers (owners of Flying Meat Software) have put a lot of effort to make it feel like a really solid Mac application. The price is good and from time to time they offer discounts. The whole experience reminds me of using good old Paintshop Pro back in the late 90s (^_^) Other options are Affinity Photo from Serif Ltd…

Affinity do their own illustrator, photoshop and InDesign without subscription. Excellent quality and fast.

Re: Adobe tricks users into a 12 month contract

#255

Post by renewiltord »

Macha wrote: post #234
renewiltord wrote: post #219

Earlier quoted context omitted.

This is true. It’s a threshold. So sometimes when I think to myself “Should I be spending time fighting to ensure people are not dying at the hands of a fundamentalist religious organization or should I be spending my time lowering prices for a high end graphics editor?” I always try to remember that these are equivalent tasks. It doesn’t matter which I do. I am bringing the same amount of good to the world.

Were I to crack Photoshop and provide it to 10s to 100s of business in my local city, should Adobe stay quiet and not complain, because there are people doing the same and uploading it to pirate bay where it's available to millions? I think the answer is clearly not. There is no reason why it should be invalid to criticise any act, just because it is not the worst act.

You are evil for saying “doing to the same”. In a categorical sense, you and Hitler are similar: eeevilll

Re: Adobe tricks users into a 12 month contract

#256

Post by AlfeG »

bambax wrote: post #241
sibit wrote: post #58

For anyone stuck in this dark pattern here is a trick I've used in the past: Adobe won't let you cancel without paying the remainder of your subscription fee however you can switch to a different plan. As soon as you switch you'll have the ability to cancel your "new" plan within 14 days. If you cancel after 14 days they'll charge you the early termination fee.

Or you can just block the recurring payments and wait for them to come at you? Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

There are stories when Adobe charged for several missing years as soon as credit card were linked.

Re: Adobe tricks users into a 12 month contract

#257

Post by dymk »

AlfeG wrote: post #256
bambax wrote: post #241

Earlier quoted context omitted.

Or you can just block the recurring payments and wait for them to come at you? Anyway a "free" trial that asks for your cc number is obviously not free. Better to stay away of those to be on the safe side.

There are stories when Adobe charged for several missing years as soon as credit card were linked.

CC chargeback time

Re: Adobe tricks users into a 12 month contract

#258

Post by oytis »

ushakov wrote: post #223
oytis wrote: post #200

Earlier quoted context omitted.

That is literally the first thing I've encountered as a new immigrant to Germany. This scheme is ubiquitous here that nobody even considers it especially dishonest, it's up to the customer to be careful.

we have a 14 day "Widerrufrecht" Adobe must comply with and return 100% of the funds they can't just override the law with their own Terms and Conditions but yes, the scheme is very popular among telcos

Gyms and online services too. Widerrufsrecht is useful, but if you are not aware of this scheme you're likely to miss this term.

Re: Adobe tricks users into a 12 month contract

#259

Post by kossTKR »

I stopped using all Adobe products after they did this exact trick on me. When i actually tried cancelling normally their cancel page "didn't work" and i had to call and e-mail wasting hours and days.

Absolute thrash company. With Adobe, always pirate, never recommend them, pay for competitors.

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