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Non-Consensual Personalization

amitp.blogspot.com

181–190 of 239 posts

Re: Non-Consensual Personalization

#181

There's a lot of non-consensual stuff going on in the software world in general. Non-consensual interface changes. Non-consensual functionality changes. Non-consensual software updates. Non-consensual deprecation of browser support. (No, I don't think "security" is a good enough argument for dropping support for a client which is someone's only device for accessing their life-essential service through a secure networ…

> Not that FOSS in general is immune

As GNOME is intent on proving...

Re: Non-Consensual Personalization

#182

Earlier quoted context omitted.

I think there's a middle ground. Providing clear options and deliberate choices can be done through not having a thousand options and buttons. Wikipedia is a clear example of not taking this into consideration. There's a hundred links mixed with the text, and buttons and doodads everywhere around it, which makes it very clear to actually think about what you want to do. If you compare Encarta '96 with Wikipedia: http…

The Encarta version is much better if you want to learn about Plato, while Wikipedia makes it much easier to learn about thing related to Plato. The notion that the relation to other things is at least as important as the thing itself permeates Wikipedia. Many smaller articles, like e.g. Differentiable Programming [1] probably link to more topics than the article itself has words. I think a "stripped down" Wikipedia…

I think the big problem with Wikipedia's design is that it caters to too many audiences with disparate needs using the same interface, both reading and navigating and cross-referencing and editing.

I think perhaps having multiple views for different needs would be a way forward.

Re: Non-Consensual Personalization

#183

I think in general there is this trend in UX toward treating users as helpless children, and it's a bit of a self-fulfilling prophecy. If you take away someone's agency, then yes absolutely they will be helpless. They will learn to be helpless, to act like children. I don't think that's something we want to aim for in general. It's bad for society and disastrous for democracy. Maybe it's from looking too much at the…

> There seems to be this notion that if the users don't immediately understand the interface, then it's a bad interface.

This might make sense for b2c public services, or areas where a high cost of training on continually 'new' users hits the bottom line.

It makes far less sense for internal services/apps, and it's something I end up 'fighting' with with clients sometimes. They'll have 'design teams' who justify their "ux of the day" decisions with data from public services.

An internal reporting system with 10-12 dedicated users who will use it 3 hrs per day as their main operating function should have more levers/buttons/filters/etc than a marketing website aimed at getting people to buy a specific brand of dog food.

But that marketing site looks so 'good' and 'inviting' because... there's only 2 buttons, in particular shades, etc. The reporting interface should be warm and inviting right? With smooth transitions to bring a sense of calm to the users, rather than induce tension, right?

Re: Non-Consensual Personalization

#184

Earlier quoted context omitted.

I think there's a middle ground. Providing clear options and deliberate choices can be done through not having a thousand options and buttons. Wikipedia is a clear example of not taking this into consideration. There's a hundred links mixed with the text, and buttons and doodads everywhere around it, which makes it very clear to actually think about what you want to do. If you compare Encarta '96 with Wikipedia: http…

The Encarta version is much better if you want to learn about Plato, while Wikipedia makes it much easier to learn about thing related to Plato. The notion that the relation to other things is at least as important as the thing itself permeates Wikipedia. Many smaller articles, like e.g. Differentiable Programming [1] probably link to more topics than the article itself has words. I think a "stripped down" Wikipedia…

I read something once that when you come across a link, your mind subconsciously hesitates whether or not to open it and that these thoughts detract from your focus on the material at hand.

I often wonder if it would be more beneficial for websites to transition to footnotes with all pertinent links at the bottom of the page.

Re: Non-Consensual Personalization

#186

I think in general there is this trend in UX toward treating users as helpless children, and it's a bit of a self-fulfilling prophecy. If you take away someone's agency, then yes absolutely they will be helpless. They will learn to be helpless, to act like children. I don't think that's something we want to aim for in general. It's bad for society and disastrous for democracy. Maybe it's from looking too much at the…

A well-informed user may decide to switch to a competitor. Users who turn off tracking and data collection are less profitable. It doesn't matter how terrible and interface is, as long as people stay on the site and remain engaged as they are fed ads disguised as content.

I agree there is a UX crisis happening now, but fixing these pathologies requires changing the incentive structures around commercial software. I think the best we can do realistically is get people into open source.

Re: Non-Consensual Personalization

#187
Netflix is an interesting example since it also has devolved so much over the years. Back in the olden days before streaming was a thing there was a table view of all their content. The table allowed you to sort by the different columns and I think you even were able to filter. I loved that view. It became more hidden and then went away.

They also had an API to pull content info. I used the API to write a little Ruby script that just listed all their movies ordered by how much Netflix thought I'd like them. This worked really well since their predictions were surprisingly accurate. More surprising was that many of the movies that they predicted I'd like a lot were never recommend by their own UI. Of course the API went away soon after as well.

Ever since I noticed that Netflix's UI wasn't suggesting what they accurately thought I'd like I've been wondering what they are actually optimizing for. Around that time there was also a lot of buzz around their contest to predict this stuff. Why would they put all this effort in and then not use it? Is their content that they benefit from more of I watch it? Are there licensing deals were Netfkix pays when I watch? Are they saving infrastructure and data transfer costs if everyone streams the same stuff?

All this has gotten way worth when they moved from making DVDs to streaming.

Edit: I think what might originally have been a driver for this when they went to streaming is to hide how small the library actually was. We all had still been used to a world where we could watch almost everything we wanted via DVDs from a single service. That's almost unfathomable in our new world where most perks are at least subscribed to a handful of services and still don't have the same access, especially to movies, as we had with Netflix DVDs.

Edit2: another problem is of course that what I might like isn't necessarily what if watch in any given moment. I might give Andre Rublev five stars, but an I likely to watch a 3+ hour movie with subtitles on a whim on a week night?

Re: Non-Consensual Personalization

#188
post #109

Earlier quoted context omitted.

Wow, that is vile.

Doubly so, because it influences how even non-vegans think about that dinner now. If you hadn't thought about what that dinner would be, you'd now be thinking about steak. You might otherwise have picked a lot of other things. I think it's unethical for them to manipulate you that way, even unintentionally.

In general I think it's quite dangerous how much influence a few entities have over language and symbolism...words like "friend" and "like" being hijacked to represent concepts of surveillance capitalism.

One of my pet peeves is with how people in the last few years have been conditioned to refer to any creative works as "content" in the abstract, totally removed from the case-by-case specifics of what exactly it is and what exactly contains it, even when you know the specifics and can describe it more exactly using just as many words.

It's sort of like the euphemistic language use by military or paramilitary organizations (e.g. "neutralizing" instead of killing or maiming or "conflict" instead of war) in that it's clearly meant to take our minds off something, except it's unclear to me yet what exactly "content" is meant to take our minds off and why.

Like yeah, you make video clips and I work in a breakfast cereal factory. We're both content creators! You figure out what defines the difference and I'll go create some content for the toilet bowl in the mean time.

Re: Non-Consensual Personalization

#189

I think in general there is this trend in UX toward treating users as helpless children, and it's a bit of a self-fulfilling prophecy. If you take away someone's agency, then yes absolutely they will be helpless. They will learn to be helpless, to act like children. I don't think that's something we want to aim for in general. It's bad for society and disastrous for democracy. Maybe it's from looking too much at the…

Some days I think it's learned helplessness, some days I think it is inborn helplessness.

I myself always searched for customization, starting with toys I dissembled and put together in a way I liked. Whenever I went to the toy store I looked for screws and not glue. To my first computers, I loved DOS and when it went away for Windows GUI I took to the registry and then searched for something else and found Linux. Tinkering is my destination and I am never happy with what I have. This drive is the way I am built, I think, and no matter what anybody would want me to do I simply can not. I must have things my way.

There's the opposite kind of people, who just want something that works right out of the box and find any tweaking to be a distraction from getting shit done. They are the majority and products are geared towards them because the market for tinkerers is too small for the economies of scale. I used to blame companies but now I just think they make what they can sell. And they must sell to people who actually hate computers and technology, they just like the products of it.

Re: Non-Consensual Personalization

#190
post #153

Earlier quoted context omitted.

All I see on the Marginalia Plato article is a site that forces an uncomfortably narrow article width on me, while eschewing almost all the advantages of hypertext in the name of some ill-conceived notion of "quieter reading". I'm not saying it's all bad, though - it's something that could be an option offered to the unfortunate people with attention deficit disorder. The forced text width, however, is inexcusable.

Yeah I think that's probably from my own habit of never using full screen windows. Though I'm not sure how to deal with the fact that it's very hard to read long lines of text. Most printed books, newspapers, and so forth use that width (max 60ch) specifically because it's hard to follow lines longer than that. I chose to follow book guidelines specifically because that format has been largely stable for some thousan…

I'd prefer if web designers used relative max width of maybe 80 or 90%, and left it to users to resize their browser windows accordingly. But I realize that is a pipe dream, people are too lazy for that, so I just use custom CSS browser extensions to adjust this on sites I visit regularly.

I also actually prefer wider lines, as I don't find following them difficult, and prefer wider lines and having to do less scrolling. It's also fun seeing how a lot of random blog articles which seem long in a narrow layout are in fact very short. :)

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