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Phone is still the best way to order pizza

dan.bulwinkle.net

211–220 of 456 posts

Re: Phone is still the best way to order pizza

#212
post #26

Earlier quoted context omitted.

But then you would have to eat... Dominos. I get that its not the same everywhere, but in the pizza belt, I couldn't imagine going there. Luckily my local place has a good website though.

I used to hate dominoes but at some point they changed their recipe. It’s ok pizza now as far as big chain pizza goes.

I remember being amused that they advertised the change pretty heavily, and the tone was pretty explicit about saying "we don't suck now!"

Re: Phone is still the best way to order pizza

#213

Earlier quoted context omitted.

But then you would have to eat... Dominos. I get that its not the same everywhere, but in the pizza belt, I couldn't imagine going there. Luckily my local place has a good website though.

Best trash pizza out there. We don’t have many places by me but we have one great Italian place. Guy running the shop makes a mean pie but not the best customer service and this pandemic has not eased things for him. But once again the pizza is amazing so I have no problem ordering early and still waiting at least an hour.

Pizza is like sez: even when it's bad, it's still pretty good.

Re: Phone is still the best way to order pizza

#214
post #133

Earlier quoted context omitted.

But then you would have to eat... Dominos. I get that its not the same everywhere, but in the pizza belt, I couldn't imagine going there. Luckily my local place has a good website though.

Dunno if Domino's is comparable internationally (at least the sizes are smaller here in Germany), but I actually like ordering "unordinary" pizza from them now and then. Things any Italian would cringe at. They are cheap, deliver quick and have reasonable quality. It's just not at all Italian pizza. Then again, from my experience it was hard to find true Italian pizza in the US. Fun anecdote: When I was in NYC I walk…

> Then again, from my experience it was hard to find true Italian pizza in the US.

A useful keyword to look out for if you want something (similar to) Italian pizza in the US is a restaurant that's marketed as "wood fired" or "brick oven". This will pretty much always get you a Napoletana-style pizza, regardless of your current US regional specialties.

Re: Phone is still the best way to order pizza

#215

Earlier quoted context omitted.

> Plus, shitty middlemen like DoorDash are gross Hmm... do you feel the same way about the middlemen who make it possible for you to buy bread without ordering the wheat direct from a farmer in 5,000 bushel lots, storing it, grinding it into flour, and then making it into bread? Everyone hates "middlemen", but if they're really not adding value they tend to get disintermediated fairly quickly. I remember the bad old…

Biggest issue is that DoorDash lies about how much you’re paying for delivery. They show you some of the fees, but hide the fact that the menu prices are often jacked up by 50% or more.

> hide the fact that the menu prices are often jacked up by 50% or more.

Wheat in metric tonne lots direct from the farmer costs about $350-400/tonne, or about $0.35-$0.40/kg. Kroger enriched white bread costs about $3.00/kg, more than seven times as much.

There are a lot of middlemen in there, each of which raises the price. On the other hand, I don't have to store a metric tonne of wheat, and maintain my own milling and baking facilities (I do make my own bread, but that's actually more expensive than buying cheap white bread... worth it, though).

Similarly, with DoorDash I don't have to interrupt what I'm doing, go to the restaurant, stand in line/wait for a table, then travel back home. Those are costs I avoid by using Dd.

Is it worth it? It depends on the individual. But no one is being forced into the transaction, and they are clearly adding value for many.

Re: Phone is still the best way to order pizza

#216
Okay but, and hear me out here, I hate talking on the phone. I cannot stand the difficulties of mutual accent-interpretation and talking over restaurant crowd noise. I will always use an app/website to order if it's an option, even if it's technically less efficient.

(Similarly, I also hate ordering at drive-throughs because the intercoms are generally terrible. I'll get out of my car and walk inside to order if that's an option.)

Re: Phone is still the best way to order pizza

#217
post #207
post #186

Earlier quoted context omitted.

Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice

I have probably used Uber Eats for 100+ times over the past two (pandemic) years, and I've maybe have my orders being messed up 3-5 times, each time refunded within the next ten minutes. YMMV.

That’s because you were refunded automatically without human intervention. This is what the author of the comment pointed out: once you do that too often in a short period of time, the bot assumes you’re scamming them and there’s no way to escalate that.

Re: Phone is still the best way to order pizza

#218
post #75

Earlier quoted context omitted.

Weird. Literally the opposite of my experience. I don’t do delivery except pizza because I don’t want to pay a premium for cold food. Websites always have built in timers that take longer. Usually 45m. Meanwhile I can call a pizza place, have pizza and wings ready in 15m, pay cash or whatever and have hot food. Order online, chances are it’s sitting there for 10m to avoid getting penalized on the SLA for online order…

Dominos has a patent on this - https://patents.google.com/patent/US10262281B1/en - and its rather accurate. The "its done" in the app or web page and it is within a minute or so of being able to walk out the door with it or have it show up. And ordering with Dominos you get a dominos driver - not a middleman.

It's funny that this is a patent, as all that happens is every order gets put into the system, when the cook puts the order in the oven they hit an enter key. ~7 minutes later it says it's done. That's how long it takes to get through the oven.

Their ability to have every franchise and user connected to one site is impressive, and the recent addition of a driver tracker app is neat/creepy, but really it's a fancy timer.

Re: Phone is still the best way to order pizza

#219
post #186
post #177

Earlier quoted context omitted.

I use Uber Eats for ordering food exclusively exactly because when there is a screw up and I receive the wrong item or none at all, I get refunded immediately by Uber with a few taps.

Uber Eats sent my order to restaurants that were absolutely not open. After two times, and two refunds, they stopped refunding me because of a “pattern of suspicious behavior”. No way to escalate review to a human. None at all. So maybe be aware of your choice

Moreover, you can't even phone Uber Eats!

I had a huge delivery of Chinese food left on my doorstep (it was still quite hot). Obviously, delivered to the wrong address. The bill was fully itemized and stapled to one of the Uber bags and it came to just short of $200 but there was no correct address and no telephone number to be found on it anywhere.

Anyway, I did my best to contact Uber Eats to get the delivery person to collect it but to no awail. Checked everywhere for a telephone number including searching the internet and found nothing except the number that explained how to place an order. When I rang it, it had a recording - no hunan to be found anywhere.

I couldn't log in on online as I didn't have an account.

And no one reappeared from Uber to reclaim it.

Anyway, I gave up. There was so much food I couldn't get it all into the freezer. It lasted several weeks. Saved a lot on food bills over that time.

Damn fuckwits!

Re: Phone is still the best way to order pizza

#220

Most of the comments here are focused on the question of why you would prefer an app to calling. The author's point is a great one though, and something I've wondered a lot. Why should I create an account to order a pizza? The app should reduce friction even from the very first order. Instead it adds, and adds for every order... Got to go look up coupon codes! On the phone I just ask the guy what their best deal is i…

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