Am I being overly cynical in concluding that a growing % of companies will screw over their customers for their own gain. Doesn't this myopic "screw the customer" mentality damage brand reputation? Sure does for me. The growing discontent amongst a companies customer base is creating a new market opportunity for a competitor. When I feel screwed by a company like this, I find a good alternative, then jump ship and NE…
It may be that companies are becoming more capable of doing so in these grand ways as software eats everything and they can use copyright law to continue to exert ownership over part of what they sold you.