> If I pay someone $100 to come clean my house and they take my money and don't clean my house
The difference is it's your house and the scope of work is completely defined by you. It's not complicated.
- If they don't clean because they're sick, you're the one they tell.
- If they didn't clean because they were busy unclogging the toilet, you're the one who should know.
- If they didn't clean because they're waiting on a mold removal treatment, you're the one who should know.
You rarely have the whole picture in a work environment between HR, layers of supervisors, differing titles with differing scope of work....
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And to the rest of your comment, I'm a tech lead with direct reports. I cannot imagine what kind of manager you have to be dealing with for them to take exception with quality insights such as "I keep getting blocked on X by Y" vs vague claims of "doing nothing and obfuscating".
After all, the end result is strictly better for everyone involved:
- you now have something actionable to bring to the "slacking" coworker, HR, and/or their skip level
- the blocked coworker has now communicated the fact they were blocked and you can work on recovery from that
- you can better establish patterns if this is an intermittent problem...
Sometimes bringing form to intangibles is a big part of your job, but if we're saying someone is literally doing nothing for a year... in any half-functional organization that should result in tangible, actionable blockages.