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Ask HN: Why is today's Internet experience so user hostile?

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11–20 of 383 posts

Re: Ask HN: Why is today's Internet experience so user hostile?

#11

I've recently been travelling to some fam in Europe and the entire COVID experience is so convoluted and obscene I feel a moral obligation to defraud the private services profiting off of it.

Paying 100 euro for a test at the airport in Dublin when you depart so you can prove you didn't get COVID in the UK when you come back into Ireland 2 days later. No logic or reasoning.

In Hong Kong it's simpler: 3-week hotel quarantine when you enter and no guarantee that if you leave your airline will be allowed back in.

I havent moved for the last 2 years and my daughter has grown her first years by seeing her grandparents on Skype. Im not risking what a friend lived through, stuck 6 months in Europe unable to come back.

New people entering these days do so without their family and with the clear understanding they re stuck here for a while. 0-case policy is not even working so well, since the last week we had an "explosive" cluster of 5 cases (so far) because a now fired freight airline employee went out sick everywhere ...

The only potential exit will be China, maybe, if they dont get scared by our recent uptick, if you like to install their gps-based tracking system. And you better not be foreign-looking and sick while in China, you're never coming back :D

The best story was when they still allowed exceptions for diplomatic staff and families and the kids of a Saudi official decided they were too good for self isolation and created a mini cluster isolating entire buildings for re-test. Or the Dubai IT guy who's now in jail after he forced the city to retest 800k philipinos helpers because he lied and contaminated some going to a party (and slowed down tracking since he lied to protect his friends from quarantine) before leaving his 1-week long (+short quarantine at the time, he's the reason we have 3 weeks now) vacation...

So your 100 euros wasted, Im not crying for them :p

Re: Ask HN: Why is today's Internet experience so user hostile?

#12
I think it's mainly your last reason. After the founders have cashed out, there's nobody left to care about user experience, because by then, most things are run by MBAs as dictated by shareholders.

And shareholders don't care who suffers. They care purely about profits.

The solution is to introduce laws to reign in "profits at the expense of others". When chemical companies were polluting the ground (superfund sites), we introduced laws to stop them for the good of society. In my opinion, Facebook is the new superfund site, it's just that this time, it is digital and psychological poison, not chemical. So we should just deny them the most user-hostile (e.g. most profitable) behavior through laws.

Re: Ask HN: Why is today's Internet experience so user hostile?

#13

I've recently been travelling to some fam in Europe and the entire COVID experience is so convoluted and obscene I feel a moral obligation to defraud the private services profiting off of it.

Paying 100 euro for a test at the airport in Dublin when you depart so you can prove you didn't get COVID in the UK when you come back into Ireland 2 days later. No logic or reasoning.

some countries had an exception to testing for short trips (when only essential travel was allowed)

Re: Ask HN: Why is today's Internet experience so user hostile?

#14
I think the internet (and its tools) started off with the intention of making the lives of users easier as compared to the alternatives.

However, as the internet became mainstream and competitive, more successful players realized that they can employ dark patterns to increase their revenue by taking advantage of users (lock-in, difficulty unsubscribing, making cloud accounts mandatory, etc).

It's 2022 and I think all the companies everywhere feel like they have no choice but to learn from the best. The pricing tactics used by Apple, are now used by many other companies in different industries and even companies that were non-tech are now using tech with its dark patterns.

Who do I think is to blame? Investors of all kinds. They are making it harder for entrepreneurs who care about their customers to stay in business by throwing money and exploiting consumers weakness for deals/freebies. It's just the mindset of growth at all and any cost, that's what I'm seeing all around me on the internet and offline (by using the internet in some cases).

Re: Ask HN: Why is today's Internet experience so user hostile?

#15

I think it's mainly your last reason. After the founders have cashed out, there's nobody left to care about user experience, because by then, most things are run by MBAs as dictated by shareholders. And shareholders don't care who suffers. They care purely about profits. The solution is to introduce laws to reign in "profits at the expense of others". When chemical companies were polluting the ground (superfund sites…

I'd say it is more because UX has shifted to acquiring customers at all costs, even if it means constantly annoying your current users.

Every time I have to hunt for the "log in with an existing account" button (after mistakenly trying to login to what turns out to be the sign-up form) I want to punch a "UX "expert" in the face so hard it knocks the shitty dye job off their side-shave hairdo.

Re: Ask HN: Why is today's Internet experience so user hostile?

#16
I think it is just part of the commercialization of the web, the same dynamics that happens everywhere where a firm with a good product/brand change it to increase cash flows or some other KPI. Though much more clear in consumer market, but also happen to rich, influential companies (think about the clients of Oracle).

Re: Ask HN: Why is today's Internet experience so user hostile?

#17
Greed and idiocy. Same as always. I think we were luckily sheltered from it for a long time in technology for many reasons - VC funding with long horizons meant no immediate pressure to monetize, lower revenues, salaries and higher entry bars kept greed and idiocy out. Now the VC funded businesses need to show returns and the $$$ is attracting all the wrong people.

Re: Ask HN: Why is today's Internet experience so user hostile?

#18
post #5

Humans are bad at understanding that infinite growth goes against the laws of nature. As numbers start to trail off, new ways have to be dreamed up whether it's a degration of offering to save money or new endeavours that have nothing to do with the core business.

Exponential growth, otoh, is quite a regular feature of nature. Rabbits boom and bust. Single cell algae transforms a newly formed pond within days, followed by exponential growth of organisms that like to feed on it.

Re: Ask HN: Why is today's Internet experience so user hostile?

#19
A few very successful companies made unimaginable amounts of money early on and established de facto monopolies or close to them. As a result they now continue to make unimaginable amounts of money almost independent of their performance from a user's perspective.

That means they can also now spend unimaginable amounts of money hiring people, which distorts the natural relationships between performance and pay for people working in software development. Many people have come into this industry who are relatively young and inexperienced and don't really know what they're doing at all, yet expect to earn many times the average wage for someone in their demographic on day one and then to increase their income still further as they rapidly job-hop.

Neither those people nor most of their peers or even most of their management teams have ever had to bootstrap a software product where the continued success of their employer depended on making something that users actually wanted to use and customers actually wanted to pay for.

Many of them never work on the same software product for more than a year or two so they aren't evaluated on the long-term benefits of any work they do either. Instead the path to career success often involves high visibility, short-term projects. That brings to mind the old joke that something must always be done and this is something so we're doing it. Or some less flattering comments on modern corporate management and focussing on the next quarterly statement because that's what your astronomically large bonus depends on as CxO.

In short, the reason user satisfaction is often a secondary concern if it's a concern at all in modern software is that a lot of the tech firms seen as highly successful and desirable places to work made stupidly large amounts of money early on and now the incentives for both the tech firms and their employees are heavily distorted because normal financial incentives just don't apply in this crazy little corner of the world.

Re: Ask HN: Why is today's Internet experience so user hostile?

#20
I live in Russia and internet services are pretty solid that ever. Online banking is prevalent, secure and feature full. Booking tickets or shopping online is seamless. Web search is of decent quality. Everybody has set on SMS as second factor and that is a good match WRT security/ease of use.

So maybe it's mostly the USA.

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