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UberEats took unauthorized amount (and not willing to pay it back)

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Re: UberEats took unauthorized amount (and not willing to pay it back)

#81

Post by teeray »

dmurray wrote: post #38
spheroidmethod wrote: post #20

I once worked on a reasonably complex e-commerce system with millions of products, add-to-cart, taxes, promo codes, etc. Every so often, an order total changed between the time that the user saw the total on the confirmation screen and when they actually hit the button to place the order (which seems to be what happened here). This happened because of promo applicability changes, product price changes, products being…

> Every so often, an order total changed between the time that the user saw the total on the confirmation screen and when they actually hit the button to place the order (which seems to be what happened here). I don't see any reason from the post to believe this kind of race condition is what happened here. Uber's CS says the promotional code used was not valid for this restaurant, but presumably the app accepted it…

> an order total changed between the time that the user saw the total on the confirmation screen and when they actually hit the button to place the order

> …but presumably the app accepted it anyway…

Not a lawyer, but I’m pretty sure things like this would constitute a contract. Of course, whether there’s squirrelly language in the Terms of Service is another question…

EDIT: formatting

Re: UberEats took unauthorized amount (and not willing to pay it back)

#82

Post by Spoom »

MaxBarraclough wrote: post #49
spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…

I have a coupon code that keeps showing up in my email for something like $20 off from Uber Eats. I usually use Doordash, so I don't end up using it. Eventually they send an email warning that the coupon is going to expire soon, don't let it go to waste, etc. I don't care, so it expires. Then two days later, I get another coupon code for the same offer, and the same set of emails repeat.

This has repeated at least six times. I'm just morbidly curious how long this cycle will go.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#83

Post by heavyset_go »

MaxBarraclough wrote: post #49
spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…

I get similar codes and emails from a variety of delivery and meal kit services that don't work. I figure it's just another "innovative" growth/revenue hack.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#84

Post by mcguire »

chrischen wrote: post #25

Similar thing happened to me with Square. I used their debit card and applied a boost for grocery shopping. This promised some percent discount if I shopped at a grocery store. I did a sizable purchase (>$50) and at checkout withdrew $20 in cashback. Turned out, they had hidden conditions for denying the boost if the transaction involves cashback (no way to know this at all). I contacted support who just gave the tem…

That's the brilliant thing about being "at scale": as long as the incidents are infrequent enough that doesn't happen to essentially everyone, it's much cheaper to leave a wake of pissed-off ex-customers than it is to hire and support actual customer service.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#85

Post by jjulius »

Spoom wrote: post #82
MaxBarraclough wrote: post #49

Earlier quoted context omitted.

I'll share my less dramatic experience, on the off chance others have seen the same: Every few weeks I get an email from Uber Eats with a generous-looking promotional code, to the tune of 25% off. If I line up an order on the website and enter the promotional code, no discount appears on the order. If I refresh the page and re-enter the code, it tells me That code has already been used . This has happened to me 3 tim…

I have a coupon code that keeps showing up in my email for something like $20 off from Uber Eats. I usually use Doordash, so I don't end up using it. Eventually they send an email warning that the coupon is going to expire soon, don't let it go to waste, etc. I don't care, so it expires. Then two days later, I get another coupon code for the same offer, and the same set of emails repeat. This has repeated at least si…

Sort of unrelated, but I had a similar email issue after I moved between states earlier this year.

Submitted a request for a quote from a moving company, and included the specific date of move in the request. They called me, gave me a quote, but I opted to go with someone else. Moving date came and went, we got settled in, and about a week later the emails came in.

I would get one email per day informing me that they hadn't heard from me yet and needed to hear from me ASAP if I was still interested. They proceeded to include a comment that said they would not stop emailing me until they heard from me. Each email also appeared to be hand-typed by this person every day.

I wrote an email asking them if they even bothered to notice that my move date had come and gone, but stopped myself because, like you, I was morbidly curious. It took them three months of ignoring their, "We won't stop until you call us," emails for them to finally stop.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#86

Post by ggfgg »

spuz wrote: post #30

There is currently a thread on Reddit where hundreds are reporting having their orders cancelled but still being charged. https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... A similar thing happened to me. I still have an email that says "your order was cancelled but we'll refund you in 3 weeks". Three weeks later I still had no refund but since so much time had passed, their support refused to consider m…

That sounds about right for Uber. My wife got screwed for £47 for food that didn’t turn up. The delivery driver stole it, support was useless, chargeback was instantly taken again within two weeks.

The probability of success, the poor support and questionable acts against users mean I will never deal with them again.

This actually went as far as walking back home 7 miles from a club at 1AM because fuck them.

This stuff is normal for them as well https://uk.trustpilot.com/review/ubereats.com

Re: UberEats took unauthorized amount (and not willing to pay it back)

#87

Post by notyourwork »

molszanski wrote: post #41
armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

Taxi

Re: UberEats took unauthorized amount (and not willing to pay it back)

#88

Post by boros2me »

paulgb wrote: post #11
SllX wrote: post #5

Earlier quoted context omitted.

Risk being banned from a service that stole your money and refused to give it back? You chargeback and move on with your life.

Yeah, this is a slam-dunk chargeback; the user has documented the disparity and documented their attempt at going through the businesses’ preferred channel. Assuming that what’s presented is true, of course. I guess chargebacks are less of a thing in the UK?

Chargeback is exactly what I'm going for, but need to wait until the payment settles (couple of days) and then I can start the dispute process (called my credit card provider right after I realised UberEats is not willing to refund), which with my credit card provider is the following: - Hold the phone for 40 minutes - Explain the situation - Wait for a paper letter on the post that includes an empty printed form with a return envelope - Fill out the form with the exact information I provided on the phone - Post the return envelope - Wait

Fortunately I don't mind playing along and I'm pretty sure having this deliberately crazy process (instead of an online form) is a much bigger pain for my credit card provider (who are hoping for churn and people abandoning the process) than myself. Well, not me. It's not the £4, it's the principal.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#89

Post by jjulius »

oceanghost wrote: post #58
armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

I had a similar issue with GrubHub. I ordered a pizza from a local shop. Got charged for it, drove there to pick it up and the pizza shop was closed. I opened a support ticket but GrubHub kicked me out of the support chat claiming my issue had been solved, and I couldn't open a new one. I meant to file a charge-back but never got around to it.

DoorDash refused to give me my money back four years ago and I haven't used them since.

I'm not normally the kind of person to constantly complain about service or ask for refunds, but there was a period of time where their service was terrible. 90-120 minutes to get food, wrong food, spills, so on and so forth.

My first complaint, they gave me credit for the full order. Used that on a second order, which I ended up canceling after 2 hours with no delivery, so they reapplied the credit. The next order was the same thing - 2 hours, no food. So I tried calling them and just asking them to give me my money back instead, and said that I no longer wanted to use their service.

They refused, said I would only be offered credit, but they still closed my account and I get an error any time I try and log in. They just up and kept my ~$60.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#90

Post by forty »

oxplot wrote: post #76

Sharing the opposite experience: 1 out of 5-10 orders I've placed over the years have arrived with missing/different items. Every time, I got refund either for that item or the entire order instantly , effectively resulting in free meals. This is why I'm reluctant to use any other food ordering app since my experience trying to get a refund with the other ones have been bumpy.

I guess when there is a mistake they can put on the restaurant, they are happy to have the restaurant pay for the refund.

When they do the mistake, understandably they'd rather keep the money too :)

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