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Better.com CEO fires 900 employees on Zoom call

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Re: Better.com CEO fires 900 employees on Zoom call

#311
post #12

Comment's gone now, but a video was posted: game_the0ry 5 minutes ago | prev | next [–] Video -- https://youtu.be/M8RV8E01HO8 EDIT: After watching the video, somehow the vest makes it even more offensive. I don't know why, maybe someone smarter than me knows.

What was he supposed to do? Have 900 people come in to the office in-person? Send individual emails?

Abide by the WARN act for one

Re: Better.com CEO fires 900 employees on Zoom call

#312

I would also like to point out that there is no actual proof that there was the type of employee shenanigans he talks about. He also says "The 43-year-old CEO said that the “market has changed” and that the company had to lose weight in order to remain agile enough to adapt to the evolving housing market, which appears to be cooling after a pandemic-boosted boom." So maybe the 'people stealing time' comment is just a…

How do you know there’s no proof? Not like they’re gonna write a blog about it.

According to an article posted by this other comment[1], the CEO is quite the psychopathic liar, so I definitely wouldn't put it past him.

[1] https://news.ycombinator.com/item?id=29461957

Re: Better.com CEO fires 900 employees on Zoom call

#313
A touch off-topic, possibly, but does the pandemic signal a divide between "old-world" and "new-work" or "Point A" and "Point B" when work life (leadership, work, ethics - personal/business etc) were vastly different landscapes?

Maybe this has been asked and answered and I just haven't come across it, but it seems there are wildly different approaches before the pandemic and after.

Just a thought.

Re: Better.com CEO fires 900 employees on Zoom call

#314

Many folks here are talking about the CEO and how the termination process was carried out, but I'd like to know if this is any sort of indicator for where the housing market is going. Zillow was just in the news for suddenly laying off about %25 of its employees and taking a ~$500m loss. Do any of you believe these companies have insight into the near feature that indicates a notable downturn in the market?

The answer to your question is "yes".

Re: Better.com CEO fires 900 employees on Zoom call

#315
post #160

Earlier quoted context omitted.

You can't really fire 900 people on individual Zoom calls. After the first 10 minutes everyone will know what their meeting is about and it makes the problem worse. People will be texting their managers begging for information and the manager will have to lie for a day or two until they are authorized to say in the meeting.

> After the first 10 minutes everyone will know what their meeting is about and it makes the problem worse. Huh? It’s not a surprise birthday party. I’m not sure why a key goal would be that each fired person is taken completely by surprise.

That's actually the goal in most firings so employees can't use their access to sabotage things on their way out. You have IT revoke their all their access once the meeting starts.

Re: Better.com CEO fires 900 employees on Zoom call

#317
post #121

Earlier quoted context omitted.

> I think it was a good call for the CEO to do it instead of outsourcing to HR or a COO. There was actually a movie about these outsourced "downziser" organizations/consultants. https://en.wikipedia.org/wiki/Up_in_the_Air_(2009_film)

Yes, but even there the consultant made a point about making the transition as smooth for the fired person as possible. The whole point was not to stir up negative emotions, which by their very nature are unpredictable.

Sure, but the client still pays the consultant for economic reasons: soften the emotional blow to the employee being let go in order to soften the reputation blow to the company. If the employer does not care for reputation (or, what seems more likely in this case, key persons might actually like that particular type of reputation), why would they pay?

Re: Better.com CEO fires 900 employees on Zoom call

#318

I know this sounds horrible but in the days of covid and working from home, what are companies supposed to do if they have to lay off large amounts of people? Make them all risk their health to come to an in-person event, only to be fired? Drive to every employee's house to fire them in person? It obviously sucks but I don't see how, in 2021, this is any different from the kind of thing that would happen all the time…

I agree that you outline why its hard to layoff so many people.

Let's asume you were just laid off, you and everyone else now have 5-10 questions that are specific to you that you want answered right away.

How do you do that in a 500 person zoom call?

With one on one meetings, this is trivial.

Now you've setup a situation where you still need 500 individual meetings. I"m not sure a global zoom call did them any favours or helped them at all here.

Re: Better.com CEO fires 900 employees on Zoom call

#319

Earlier quoted context omitted.

I know this looks bad but I generally appreciate manage giving clear warnings like this before firing. I have seen firings in companies where employee had no clue that the manager was not happy with him. I know this type of warning is the thing that would get published in the press by disgruntled employee and so managers couldn't give negative feedback and in the firing speech managers just tell that someone is not a…

"You're moving slowly and dropping tasks. That is impacting the business and we are losing customers. This needs to change by next month/quarter/whatever." vs. "YOU ARE A DUMB DOLPHIN BLAH BLAH BLAH" Massive difference. The former is a warning rooted in a sincere desire to lead the org/employee towards positive change. The latter is verbal abuse that accomplishes nothing but placating the ego of the abuser.

It's possible to be really clear without going ad hominem. Reality is usually already harsh enough. I'd prefer the first with a clear indication that the company will probably not be able to continue keeping to employee since they need to save a lot of costs. So the person can get a new job in time. IMHO it should be the minimum standard for anyone working in management to maintain a respectful and clear communication.

Re: Better.com CEO fires 900 employees on Zoom call

#320

Could be worse. There were mass layoffs in one part of my company many years ago. About half the people were fired and the other half retained. HR mixed up the packets for each group. The not fired got the packets destined for the people being fired and vice versa. It was a disaster.

Wow, that is pretty incredible. I'm 54 years old and I do believe that might be the worst layoff story I've heard.
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