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Privacy.com Reissuing All Cards

support.privacy.com

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Re: Privacy.com Reissuing All Cards

#151

Post by AdamJacobMuller »

regulatorynerd wrote: post #77
kf6nux wrote: post #46

I'm surprised I'm hearing about it here before getting an email from them.

Thanks for using the product -- head of legal and compliance here. Emails are going out in phases. But if you log into your dashboard, you should be prompted to accept the new terms and re-issue any merchant locked cards. Some folks will already be on the new product if they signed up during our public beta period, so if you don't hear from us you're likely already on the new card types.

> Emails are going out in phases. But if you log into your dashboard, you should be prompted to accept the new terms and re-issue any merchant locked cards.

I love your service, but, sorry, this was just a huge miss. You guys completely goofed on the messaging of this.

Re: Privacy.com Reissuing All Cards

#152

Post by technick »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

First off let me start with how much I love your platform, I use it religiously. My experience has been great except for a few times it fell short and it's not something forgotten easily. My account has been suspended twice after trying to make purchases (both for under $50 purchases), one of them at a Ft Lauderdale pizza shop and the other was a online merchant. Both times I had to open support tickets and wait over 24 hours for support while I was locked out of my account. It turned out there's a blacklist of merchants that your not allowed to make purchases at but support couldn't give me the blacklist. So it's like a game of russian roulette if my account will get suspended for making purchases. Can you share any information on how this problem has been solved?

I suggested to support that if someone is able to log in, pass 2fa, that should be enough to prove it's not fraudulent. I don't think support ever responded to my suggestions.

Thank You

Re: Privacy.com Reissuing All Cards

#153

Post by r-w »

octopoc wrote: post #36
mattnewton wrote: post #30

Earlier quoted context omitted.

Privacy.com has been fantastic for me - AMA. However I am such a heavy user that this announcement is actually rather annoying. I didn't see an email about it yet either, and could have easily missed that I am going to need to update 10 or so subscriptions this month :/

Can you hook Privacy.com up to a budgeting app that uses e.g. Plaid or Finicity to monitor transactions?

Don't use Plaid. https://www.reuters.com/legal/litigation/fintech-firm-plaid-...

Re: Privacy.com Reissuing All Cards

#154

Post by shmoe »

nikolay wrote: post #143
resonious wrote: post #124

Earlier quoted context omitted.

FWIW, Privacy cards, like all credit cards, have expiration dates so you'd have to refresh all your cards eventually anyway. What I'm wondering is: why am I hearing about this over HN and not an official notification or email? Did I just miss it?

Yeah, but they don't expire within 30 days!

Or at the same time

Re: Privacy.com Reissuing All Cards

#155

Post by mvaspat »

regulatorynerd wrote: post #77
kf6nux wrote: post #46

I'm surprised I'm hearing about it here before getting an email from them.

Thanks for using the product -- head of legal and compliance here. Emails are going out in phases. But if you log into your dashboard, you should be prompted to accept the new terms and re-issue any merchant locked cards. Some folks will already be on the new product if they signed up during our public beta period, so if you don't hear from us you're likely already on the new card types.

Haven’t heard of you in my Inbox, but singing into my account see all cards marked with a clock icon, see also the Get Started button to new Privacy Cards. It’s confusing, at least I should have received a darn email, right?, maybe it’s cause I’m a free tier member? haven’t been in any privacy.com public beta program. Can’t imagine privacy.com actions towards its users when shit hits the fan for real. Better to leave sooner than later.

Re: Privacy.com Reissuing All Cards

#156

Post by nyuszika7h »

orliesaurus wrote: post #113

Never found a good alternative to privacy.com, so far their service has always been top notch... But now I am curious: who else is out there doing what Privacy.com does, similarly or better?

Revolut has disposable cards but those are not exactly the same, because they always get destroyed after one payment rather than being able to keep using it for one merchant. Also on the free plan you can only have one normal and one disposable card active at a time.

Re: Privacy.com Reissuing All Cards

#157

Post by edmcnulty101 »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Just want to say,I LOVE your service! Thank you all for your hard work and what's been a flawless user experience up to this point.

I've been with y'all since the very early days.

I have no idea how you all make money but I hope you all are around for many years to come.

Re: Privacy.com Reissuing All Cards

#158

Post by bradknowles »

rachel_lithic wrote: post #87
fragmede wrote: post #57

Earlier quoted context omitted.

Why force the change onto customers though? Most people understand the difference between a debit card and a credit card, and as someone who's had Privacy.com cards denied because it was a prepaid MC debit card and not a real CC, I've experienced what the problem was. But for merchants where the prepaid debit card works , why can I not continue using that card number there? Privacy.com is a wonderful service, but it…

I hear you on this. We’re really sorry for the inconvenience. Unfortunately, this wasn’t fully within our control. To stay compliant with our bank partner’s requirements and network rules we were forced to make this change to existing Visa cards too. We did explore the card updater[1] and were hoping to be able to use it. Unfortunately it’s not a viable option due to technical limitations. If we could do the updating…

I have hundreds of cards.

I have heard nothing of this problem until now.

Still nothing in the app.

WTF?!?

Re: Privacy.com Reissuing All Cards

#159

Post by voakbasda »

boling11 wrote: post #91
nikolay wrote: post #60

Earlier quoted context omitted.

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

(I work at Privacy.com) I'm super sorry for the inconvenience and for the limited lead time. Unfortunately, this change wasn’t fully within our control and was required by our card partners.

There needs to be more transparency about how your partners forced you to this course of action and on this timeline, because this is going to seriously hurt your reputation and business. That sounds like an abusive partner, who doesn’t care about you. Or they make for a convenient scapegoat.
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