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Privacy.com Reissuing All Cards

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Re: Privacy.com Reissuing All Cards

#121

Post by efitz »

I was a paying Privacy customer in the past; I’m only a free customer now because you give too much functionality in the free tier plan and because of the occasional incompatibility with some merchants.

I normally immediately end my relationships with companies that make a change that invalidates all the effort that I have already put into the company. Why? You just zeroed my sunk cost and made the cost of switching vs cost of staying the same.

I would like to stay with Privacy but I really want some assurance that you’re not going to do it again.

Re: Privacy.com Reissuing All Cards

#122

Post by jolux »

crysin wrote: post #112
jolux wrote: post #102

Earlier quoted context omitted.

Every citizen is supposed to be given an SSN.

Parents can opt out of having an SSN issued for a child at birth in the US.

Sure, but why would they? I can’t think of a good reason.

Regardless all citizens are eligible and should be given an SSN if they apply.

Re: Privacy.com Reissuing All Cards

#123

Post by resonious »

slg wrote: post #108
chuckdotis wrote: post #61

Earlier quoted context omitted.

It it possible to continue using Privacy.com without providing an SSN? As I commented in a thread below, I had started using your service connected to a debit card via my credit union. Then was required to attach a bank account/routing number as the source for funding and didn't receive an adequate answer as to why (which is fine, but it's slower to process and it requires that I provide more sensitive information).…

> I get that Privacy is obligated to gather certain financial information for regulatory purposes and fraud prevention, but it feels like I'm widening my attack surface providing that info. This feels like a "you always become what you once hated" situation. Privacy.com was supposed to keep our private data private. With this change there is no way to use Privacy.com without providing even more private data. This rea…

The name "privacy.com", while impressive as a domain name has always kind of confused me. As far as I'm concerned it's a service that protects against credit card theft, privacy unchanged.

With modern fraud prevention and financial regulation, we simply cannot expect actual privacy with payments or really any finance.

Re: Privacy.com Reissuing All Cards

#124

Post by resonious »

nikolay wrote: post #60
mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

FWIW, Privacy cards, like all credit cards, have expiration dates so you'd have to refresh all your cards eventually anyway.

What I'm wondering is: why am I hearing about this over HN and not an official notification or email? Did I just miss it?

Re: Privacy.com Reissuing All Cards

#125

Post by auslegung »

jrochkind1 wrote: post #118

This has always seemed like a very attractive service to me, although I haven't signed up for it myself. While some normal credit cards theoretically offer temporary/limited cards as a service, the software/support is so bad I've never been able to make it work with my existing cards. Have HN'ers (without any financial relationships to the company!) used it? Any reviews? Any downsides?

I’ve been using the free tier for about two years and love it. I’m not associated in any way. It works flawlessly, just as long as the merchant accepts prepaid debit cards. I’ve created hundreds of privacy cards and have only had a couple of merchants not accept them.

As a side note, the integration with 1password (whom I have worked for but no longer) is just :chef_kiss: You can create a privacy card from the merchant’s checking form and it gets saved in 1Password.

Re: Privacy.com Reissuing All Cards

#126

Post by jrochkind1 »

resonious wrote: post #123
slg wrote: post #108

Earlier quoted context omitted.

> I get that Privacy is obligated to gather certain financial information for regulatory purposes and fraud prevention, but it feels like I'm widening my attack surface providing that info. This feels like a "you always become what you once hated" situation. Privacy.com was supposed to keep our private data private. With this change there is no way to use Privacy.com without providing even more private data. This rea…

The name "privacy.com", while impressive as a domain name has always kind of confused me. As far as I'm concerned it's a service that protects against credit card theft, privacy unchanged. With modern fraud prevention and financial regulation, we simply cannot expect actual privacy with payments or really any finance.

When I use a regular credit card to buy something, do Google/Facebook/etc end up being able to link the purchase to my identity to market to me etc? I figured that was the privacy part.

I agree that as a potential customer my main interest is about credit card theft/abuse.

(This does make me wonder if they are mis-marketting focusing on privacy, instead of controlling damange of credit card theft, and sketchy merchants who charge you reoccurring charges you didn't realize/have trouble canceling, etc. That's my interest).

Re: Privacy.com Reissuing All Cards

#127

Post by jrochkind1 »

nikolay wrote: post #60
mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

My main card changes all the time because it keeps getting somehow obtained by fraudsters, and then cancelled. I checked and this is true these days of many of my friends too.

It's definitely inconvenient when it does, especially when that involves updating a bunch of different accounts/vendors.

Re: Privacy.com Reissuing All Cards

#128

Post by auslegung »

therein wrote: post #75

I had created an account with them right away when they first started, had given them all my information as they required. After a month or so they closed my account due to abuse. All I was doing was to use their service as intended.

I’m not associated with Privacy in anyway. I’ve had a couple of inconvenient things happened to my account, I can’t remember the details right now, but in interacting with their customer support I got the sense that it was algorithms that weren’t tuned correctly yet. That may be what happened with you?

Re: Privacy.com Reissuing All Cards

#129

Post by resonious »

jrochkind1 wrote: post #126
resonious wrote: post #123

Earlier quoted context omitted.

The name "privacy.com", while impressive as a domain name has always kind of confused me. As far as I'm concerned it's a service that protects against credit card theft, privacy unchanged. With modern fraud prevention and financial regulation, we simply cannot expect actual privacy with payments or really any finance.

When I use a regular credit card to buy something, do Google/Facebook/etc end up being able to link the purchase to my identity to market to me etc? I figured that was the privacy part. I agree that as a potential customer my main interest is about credit card theft/abuse. (This does make me wonder if they are mis-marketting focusing on privacy, instead of controlling damange of credit card theft, and sketchy merchan…

I guess the non-secret parts of the card number can totally be cross referenced with others merchants you've shown the card, but an online purchase very often also has a name and address so your identity is already out the window.

Also fraud detection systems will often track the type of purchases associated with a particular card number, to detect anomalies. So I suppose your privacy is somewhat protected from that, but the e-commerce sites probably already know who you are.

Re: Privacy.com Reissuing All Cards

#130

Post by klinquist »

resonious wrote: post #123
slg wrote: post #108

Earlier quoted context omitted.

> I get that Privacy is obligated to gather certain financial information for regulatory purposes and fraud prevention, but it feels like I'm widening my attack surface providing that info. This feels like a "you always become what you once hated" situation. Privacy.com was supposed to keep our private data private. With this change there is no way to use Privacy.com without providing even more private data. This rea…

The name "privacy.com", while impressive as a domain name has always kind of confused me. As far as I'm concerned it's a service that protects against credit card theft, privacy unchanged. With modern fraud prevention and financial regulation, we simply cannot expect actual privacy with payments or really any finance.

Part of the "privacy" part is the fact that privacy transactions accept any billing address.
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