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Privacy.com Reissuing All Cards

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Re: Privacy.com Reissuing All Cards

#141

Post by sillysaurusx »

bhaney wrote: post #139

I can understand needing to comply with updated KYC requirements from a bank partner, but I'm not really experiencing the "improved merchant acceptance" so far. The very first card that Privacy.com recommended I replace was the card I have for paying my Spectrum bill, which Spectrum is obviously already accepting. Privacy.com even linked me straight to Spectrum's billing page to replace the old card with the new "imp…

... Oh.

I just posted a thank-you to Privacy, because I assumed it fixed this problem.

I guess I'll edit it. That's unfortunate.

Re: Privacy.com Reissuing All Cards

#142

Post by niij »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

I didn't get an email about this, disappointing to find out first on HN. I assume there will be plenty of customers who just "miss" this and find out the hard way next month. Also 1 month notice during the holidays is really bad timing when you've had it available since early october.

Re: Privacy.com Reissuing All Cards

#143

Post by nikolay »

resonious wrote: post #124
nikolay wrote: post #60

Earlier quoted context omitted.

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

FWIW, Privacy cards, like all credit cards, have expiration dates so you'd have to refresh all your cards eventually anyway. What I'm wondering is: why am I hearing about this over HN and not an official notification or email? Did I just miss it?

Yeah, but they don't expire within 30 days!

Re: Privacy.com Reissuing All Cards

#144

Post by nikolay »

ezekg wrote: post #85
naikrovek wrote: post #84

Earlier quoted context omitted.

> I have hundreds of cards! oh yeah, well I have 167 bajillion!* *I really don't; I do wonder what you're doing with hundreds of monthly payments though.

You do realize that people use Privacy for business too, right? And virtual cards are not limited to monthly payments. I have one for a local coffee shop that I occasionally do an online order for.

Yes, those are not all recurring, most are just one per merchant, generated via 1Password.

Re: Privacy.com Reissuing All Cards

#146

Post by nikolay »

Kye wrote: post #132
jolux wrote: post #122

Earlier quoted context omitted.

Sure, but why would they? I can’t think of a good reason. Regardless all citizens are eligible and should be given an SSN if they apply.

Parents do all kinds of things with the intention of protecting their children. Not all of it is well-informed.

You don't need an SSN before a certain age, so this isn't weird.

Re: Privacy.com Reissuing All Cards

#147

Post by jolux »

nikolay wrote: post #146
Kye wrote: post #132

Earlier quoted context omitted.

Parents do all kinds of things with the intention of protecting their children. Not all of it is well-informed.

You don't need an SSN before a certain age, so this isn't weird.

Sure it's weird. It's easy enough to do when the child is born, why wait?

Re: Privacy.com Reissuing All Cards

#148

Post by AdamJacobMuller »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Hi Jason,

I posted this here originally, and wow this blew up, I think we've actually spoken over email as I was one of the earliest users of privacy. I've been using it for many years and abjectly love the service.

I don't object to you reissuing cards. Like I mentioned in my other comment, I actually see a lot of positives (no more prepaid issues!), however, only giving people 30 days to update their cards in dozens (I literally have 81 open privacy cards) is "not fun" and up until now, using your service has been smooth, painless and something which this change (mostly the timing of it) just completely deflated.

I updated like 4 or 5 cards so far, each one took me 5-10 minutes, on the outside I'm looking at (worst case) 13 hours of work I have to fit into the month of December (which with the holidays and year end biz items, is already the busiest).

Yesterday, your service was just a dream to use, today it is a burden I have to find hours of time to fix.

Sorry, I do truly love privacy and didn't post this to hurt you or privacy, but I hope you can extend the deadline.

Best of luck to you and all of the privacy team.

Re: Privacy.com Reissuing All Cards

#149

Post by AdamJacobMuller »

resonious wrote: post #124
nikolay wrote: post #60

Earlier quoted context omitted.

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

FWIW, Privacy cards, like all credit cards, have expiration dates so you'd have to refresh all your cards eventually anyway. What I'm wondering is: why am I hearing about this over HN and not an official notification or email? Did I just miss it?

> why am I hearing about this over HN and not an official notification or email?

I logged in (to create a new card, so I could try out Oracle cloud), saw the notification and searched my email (saw nothing..) and searched HN (saw nothing..) then posted it.

I'm really kinda shocked I was the first, and, even more shocked it blew up as much as it did. I just checked back now (11 hours later -- it's been a busy day testing out that oracle cloud account, among other things) and this went crazy.

Re: Privacy.com Reissuing All Cards

#150

Post by AdamJacobMuller »

ghshephard wrote: post #47

I loved the idea about privacy.com - used them for a while - but a significant (>40%?) of the vendors that I tried to use them with didn't accept pre-paid cards (which I guess what these appear as) - and almost 90% of the vendors that I really needed them for would not accept them. Perhaps this re-issue will make them more useful - here's hoping, because I think the idea is brilliant.

I found the opposite, oddly, only a tiny % of vendors wouldn't accept prepaid cards. I do agree it was all services where I REALLY wanted to use privacy.

That said, the only great thing about this, is that the new cards are re-classed as "charge card" and not "prepaid" card, so, they fixed it!

If only they did it with more than 30 days notice I would have been ecstatic.

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