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Privacy.com Reissuing All Cards

support.privacy.com

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Re: Privacy.com Reissuing All Cards

#71

Post by rachel_lithic »

Kye wrote: post #55
mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Is this rolling out slowly, or did I join after this was already implemented for new cards? I see no cards on privacy.com/reissue and haven't gotten any notifications. I signed up in October.

We rolled this product out to new users in early October, so it's possible you signed up after that change and have been issuing the new card type.

Reach out to our team at support@privacy.com and we'll be happy to take a look at your account and confirm.

Re: Privacy.com Reissuing All Cards

#72

Post by regulatorynerd »

slg wrote: post #44

Can anyone figure out a reason why issuing new cards would require a new terms and conditions or is this Privacy.com just using this as an excuse to force users to accept new and presumably worse T&C (if they aren't marketing the changes then it is a safe assumption the changes aren't pro-user)?

Hi -- head of legal and compliance for Privacy.com. tl;dr is US consumer card types have lots of rules and laws attached, and we needed to have folks accept some new terms before we could give you all access to the new card types. Thanks for using our service!

Re: Privacy.com Reissuing All Cards

#73

Post by nikolay »

ezekg wrote: post #67
nikolay wrote: post #60

Earlier quoted context omitted.

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

I agree with this. Not having to fiddle with changing cards was the main selling point that made me switch to Privacy, after my debit card was canceled 2 times in a month for “fraud” (it wasn’t -- they were legit purchases). I also have over a hundred cards, and subscribe to the paid plan. This is a huge inconvenience, especially given the short timeline and holidays. I wish this was handled better for older virtual…

I got the email yesterday. Those people live in ivory towers and probably don't use their own product! I have 4 weeks to move hundreds of cards, I'm a paying customer, and they just twist my arms to do this without actually thinking about making this easier for their clients! The prepaid status of the card was an issue, but when Divvy switched from MC to Visa, they had like 3+ months, when old cards worked, and you got the option to reissue them as Visa ones one by when at your convenience!

Re: Privacy.com Reissuing All Cards

#74

Post by chuckdotis »

llaolleh wrote: post #65
chuckdotis wrote: post #37

I got this message last night. I started the process to reissue the cards, but I was immediately asked to provide my social security number. Privacy.com already has my bank account number and routing details, but TBH I'm not super comfortable providing even more personal info such as my SSN. Privacy.com has been an amazing service, and although I'll likely cave to their request for my SSN, I'm not all that happy abou…

It's a little ironic that privacy.com is asking for your SSN lol.

Yeah, a bit. Despite that, I still perceive them as a good barrier (and defense) between my personal financial account and random online businesses whom I would very much like to not provide any personal info whatsoever. An example is wanting to buy a LOSSLESS album from Bandcamp, I can use Privacy and I don't even need to give the musician or Bandcamp my real name or actual financial details.

Re: Privacy.com Reissuing All Cards

#75

Post by therein »

I had created an account with them right away when they first started, had given them all my information as they required. After a month or so they closed my account due to abuse. All I was doing was to use their service as intended.

Re: Privacy.com Reissuing All Cards

#76

Post by regulatorynerd »

chuckdotis wrote: post #70
regulatorynerd wrote: post #62

Earlier quoted context omitted.

Hi -- I'm the head of legal and compliance for Privacy.com. Unfortunately this is a bank partner requirement, otherwise we wouldn't ask. We do take customer privacy and security very seriously, and have worked hard to have similar data security safeguards as larger companies like Square and Stripe (both places I've worked, so I would know!). You can read more about some of our security practices here. https://privacy…

Hey, thanks for the response! Does this apply to both the linking of a bank account (ie account number w/ routing number) and linking a debit card? Thanks for responding to these questions. Very much appreciated.

Yes, it should be funding source agnostic. Anyone moving to the new card types will be prompted to provide their SSN.

Re: Privacy.com Reissuing All Cards

#77

Post by regulatorynerd »

kf6nux wrote: post #46

I'm surprised I'm hearing about it here before getting an email from them.

Thanks for using the product -- head of legal and compliance here.

Emails are going out in phases. But if you log into your dashboard, you should be prompted to accept the new terms and re-issue any merchant locked cards.

Some folks will already be on the new product if they signed up during our public beta period, so if you don't hear from us you're likely already on the new card types.

Re: Privacy.com Reissuing All Cards

#78

Post by bredren »

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

> In an attempt to stay current with changes in card network and bank requirements

What were the most important changes from the networks in banks that precipitated this?

Requiring an SSN is an important change. Did prior requirements not do enough to prevent abuse of their services?

Re: Privacy.com Reissuing All Cards

#79

Post by greyface- »

prophesi wrote: post #68
hnrodey wrote: post #64

Earlier quoted context omitted.

That has not been my experience and runs counter to their core product offering. Just my two cents.

So a privacy card you used for one merchant was denied by another merchant? And it wasn't due to them rejecting prepaid cards, setting your card to single-use, or setting too low of a dollar limit?

Not OP, but yes, this has been my experience. https://support.privacy.com/hc/en-us/articles/360012404053-W...

Re: Privacy.com Reissuing All Cards

#80

Post by jrockway »

netr0ute wrote: post #35
julianlam wrote: post #4

Earlier quoted context omitted.

I don't blame them, though. DO is a "bill-after" company, so if you racked up server time, they're out that money if you attached a pre-paid card with $0 on it. We use DO as our provider, and we offer trials in our product offering, so if they attach a prepaid card to _our_ service (which people do, all the time), we're out that money, but it's $5 for us, so we eat it.

> DO is a "bill-after" company, so if you racked up server time, they're out that money if you attached a pre-paid card with $0 on it. Then if they don't want that, don't be bill-after or companies like Privacy will just engineer around that prepaid card limitation.

Everyone is a bill-after company, though. If it was pre-pay, you'd buy $200 of computing time, convert that into 8 cents of today's hot shitcoin, and then initiate a chargeback to get your $200 back. They could make you wait 60 days or whatever, but that's an unpleasant customer experience, so they don't.

With physical goods, there is always the possibility that the merchant could compel you to return the physical good, but with cloud computing, that's nearly impossible.

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