Privacy.com Reissuing All Cards

Post by chuckdotis » Fri, Dec 03, 2021, 8:53 PM UTC

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Post by prophesi » Fri, Dec 03, 2021, 8:56 PM UTC

fragmede wrote: post #57

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

Why force the change onto customers though? Most people understand the difference between a debit card and a credit card, and as someone who's had Privacy.com cards denied because it was a prepaid MC debit card and not a real CC, I've experienced what the problem was. But for merchants where the prepaid debit card works , why can I not continue using that card number there? Privacy.com is a wonderful service, but it…

Post by llaolleh » Fri, Dec 03, 2021, 8:59 PM UTC

chuckdotis wrote: post #37

I got this message last night. I started the process to reissue the cards, but I was immediately asked to provide my social security number. Privacy.com already has my bank account number and routing details, but TBH I'm not super comfortable providing even more personal info such as my SSN. Privacy.com has been an amazing service, and although I'll likely cave to their request for my SSN, I'm not all that happy abou…

Post by ezekg » Fri, Dec 03, 2021, 9:00 PM UTC

nikolay wrote: post #60

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

I have hundreds of cards! Why are you forcing me to do this?! I have no time! Honestly, I'd probably just move to my main card, which almost never changes! Tomorrow you may decide to do something again! I really don't have time to babysit this! You should grandfather all cards and allow customers to change them if they want, otherwise, they should be valid till their expiration date! You're asking us to do a lot of w…

Post by regulatorynerd » Fri, Dec 03, 2021, 9:03 PM UTC

chuckdotis wrote: post #61

mnisjk2 wrote: post #53

Hi all - I’m one of the founders at Privacy. I’d like to provide more context on why we’re asking customers to reissue cards. In an attempt to stay current with changes in card network and bank requirements, we spent the better part of this year investigating product adjustments and determined that changing our cards from prepaid debit to charge cards is the best option to preserve the customer experience. I recogniz…

It it possible to continue using Privacy.com without providing an SSN? As I commented in a thread below, I had started using your service connected to a debit card via my credit union. Then was required to attach a bank account/routing number as the source for funding and didn't receive an adequate answer as to why (which is fine, but it's slower to process and it requires that I provide more sensitive information).…