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Tell HN: Lost then regained access to Google account, with correct credentials

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Re: Tell HN: Lost then regained access to Google account, with correct credentials

#11
post #6

Earlier quoted context omitted.

Yup lost my phone for a few months until my provider deleted my number and moved it on to some one else, now I am locked out of my paypal. I tried to find a pay as you go sim where the number doesn't expire and I would use that exclusively for 2FA but such a sim does not exist in the UK, most expire after 3 months the longest is 6 months. Now I know this is an issue but it doesn't seem like there is anything I can do…

You could avoid using SMS for 2FA. Most websites offer TOTP as first choice for 2FA. For the ones that insist on SMS 2FA being first choice, I don't bother using anymore. I delete the account and find another provider.

"most websites" has not been my experience at all. Sure, for the big ones like email that's and a lot of dev tooling that's the case. But there's a huge amount of services that requires SMS verification and once you loose access to that number you get locked out. A very common case is loosing ones phone (or having it stolen), at which point you have to log into your accounts again from another device but also don't have access to your SIM anymore.

Re: Tell HN: Lost then regained access to Google account, with correct credentials

#12
I too faced the exact same issue, lost 2FA recovery codes as it was saved in Google Drive (lol).

The most frustrating thing was that even though my phone number was linked to my Google Account, they didn't have an option to send OTP to my phone number to reset my password. Even after contacting Google support nothing helped, eventually I gave up and created a new account :/

Re: Tell HN: Lost then regained access to Google account, with correct credentials

#13
post #8

Log in from one of the ip ranges and browser/os combinations you’ve used in the past

I am on the same internet connection (Comcast cable) but my IP address did just change though.

Edit: I was able to login using Chromium (even if I never usually do)... and now it works again in Firefox. I wish Google would just accept my credentials and ignore the rest.

Re: Tell HN: Lost then regained access to Google account, with correct credentials

#17

I too faced the exact same issue, lost 2FA recovery codes as it was saved in Google Drive (lol). The most frustrating thing was that even though my phone number was linked to my Google Account, they didn't have an option to send OTP to my phone number to reset my password. Even after contacting Google support nothing helped, eventually I gave up and created a new account :/

> they didn't have an option to send OTP to my phone number to reset my password

This is good, really. https://en.wikipedia.org/wiki/SIM_swap_scam

Re: Tell HN: Lost then regained access to Google account, with correct credentials

#18
You get what you pay for.

(Sorry for the obviously totally useless comment that is not helpful in any way. But seriously: I've seen this happen to a number of people, and you're just out of luck - computer says no. If you value your digital history, host your mail and file at a party where you pay for the service - that makes you a customer not a product)

Re: Tell HN: Lost then regained access to Google account, with correct credentials

#19

HN exposure to the rescue! https://xkcd.com/806/

I love that, because it's sadly very relatable. We had to create support ticket for a defective server. It was impossible to move the "support" forward, because we didn't know if the server smelt burned.

In the end we just said: "Sure whatever, it smelt like burned electronics."

Re: Tell HN: Lost then regained access to Google account, with correct credentials

#20
post #18

You get what you pay for. (Sorry for the obviously totally useless comment that is not helpful in any way. But seriously: I've seen this happen to a number of people, and you're just out of luck - computer says no. If you value your digital history, host your mail and file at a party where you pay for the service - that makes you a customer not a product )

I couldn't agree with you more. People complain about free services like if they were directly paying for it.

I have my main email service through Protonmail and my GMail account is for all the spamming email stuff.

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