Earlier quoted context omitted.
I don't think this is ... necessarily the wrong thing. Acknowledging that it is a difficult problem and you don't know how to solve it might be better than thinking you know how to solve it and doing something worse. People are also quick to blame platforms without acknowledging that a lot of people are awful, the venue in which they practice their awfulness isn't necessarily at fault but it's easier to blame a thing…
"the problem is unsolvable nothing can be done" is obviously false, because things were not always this divisive. Of course it's people's fault that twitter is awful, but twitter isn't in charge of people, it's in charge of twitter. Investors won't take "not our problem" as an answer here.
Um… *gestures vaguely towards all of human history*