Earlier quoted context omitted.
Because you can keep dialing customer service with various stories. ”A shark ate my phone”. ”It’s my husbands account. A shark ate him and I want to post a funeral invitation on his page”. Just keep dialing, and you’ll find a compassionate and helpful person at some point
This assuming you know my SMS 2FA number, it not not that expensive to have second phone number and second sim on a phone.
Again, the kindness, compassion and flexibility of humans is the weak link in security.
I bet that’s why Google has all but eliminated the support staff!