Live data from Hacker News

Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

news.ycombinator.com

231–240 of 244 posts

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#231

Earlier quoted context omitted.

It is a reality your employees will steal from you at some point, unless you pay them truly astronomical amounts (and even then...) When you have just one, perhaps you will get lucky. With multiple it is a matter of time.

I've spent more than half of my life working, I've never stolen from my employer and I don't recieve "truly astronomical amounts" in pay.

He’s saying that if you pool enough people together, you will get some bad actors. He’s right, although I don’t know if it applies to the EA situation.

A company I worked at, when we got nicer offices that had actual showers, had someone take a dump in the shower within the first month of moving in. I think we were around 1500 employees at the time. It would never occur to me that this would happen, but now I know to expect anything once you get enough people together.

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#232

Earlier quoted context omitted.

> I'm asking them to reflect Give how absolutely little you know about this situation, that was completely out of line and asinine. You jumped to a conclusion to polish a hobby horse, completely derailed the conversation, and got downvoted for it. I’m asking you to reflect on how condescending and presumptuous your original comment was.

Nah, describing your employee as a 1950s housewife is misogynistic, patriarchal and I'll double down on what I said.

Speaking of speech patterns, the one where someone responds to being schooled in multiple ways with “nah…” is an Internet staple. It’s not convincing, but it must be fun to write? :)

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#233

Consider an office manager instead. It better describes the requirements that extend into your organization, and it’s one of the best early hires a growing org can make. If they shine, consider letting them take on HR tasks if you don’t already have an internal HR resource.

Please don’t hire people for business roles where part of their responsibilities are to you individually.

You’re getting a lot of negativity but there’s some truth to what you’re saying. It’s nuanced, though.

First: to all the people saying this happens all the time 1) define your terms carefully because there are obvious ethical boundaries here one should not cross, and 2) the power dynamic often means these situations will not be raised even if the admin feels taken advantage of.

So, there’s a range of activities you could be asking someone to do for you. To ground the conversation in reality let’s put some on the board:

Office admin work:

Stocking the fridge, event coordination, arranging regular lunches for meetings/team etc.

EA work:

Managing your calendar, making sure you personally have something to eat during the work day, taking notes in meetings, managing agendas for routine meetings, scheduling business trips etc.

PA work: stocking the fridge, running errands, making reservations for restaurants, trips, etc.

I think the issue here is that many of these tasks are immediately applicable to all three domains. Also, there is a lot of potential overlap between these domains. This means it is very easy to slip from reasonable requests to unreasonable requests without realizing it.

I’ll give a personal example. My life is complicated and my wife’s schedule is just as busy. For a while my wife had to run an every other week all hands at a particular time that meant I needed to deal with some kid duties that she handles the other 9 days of the two week cycle. Except, as everyone knows, you cannot simply assume an inviolate biweekly recurrence. When my wife’s schedule needed to change, mine did too. For policy reasons neither company allowed remote access to calendars, so neither of us had visibility into the other’s potential conflicts.

Enter my EA, who manages my calendar (among other things). At company A it was considered fine for my wife and my EA to communicate directly about schedule changes so that my business day was reflective of my personal commitments. Then company A got acquired and at company B this was not considered okay.

Two sets of rational, well meaning groups came up with fairly different outcomes. Company B got there with a bright line rule that says something like: your EA is only there to facilitate your corporate life, and there should be zero mixing with your personal life. Company A got to a different place because of a belief that, when the personal life is intersecting corporate life, it may be appropriate for your EA to facilitate. This requires judgment whereas the first rule does not, but in general executives are required to have excellent judgment in many situations, so what’s one more?

That said, company B is much larger and I can practically guarantee that they once had a policy like company A and then it was repeatedly abused to the point that they had to change it.

Sorry for the essay, but I think you have an interesting point here that deserves more than the knee jerk responses you’ve gotten so far.

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#234
post #230
post #208

Earlier quoted context omitted.

Sure. It's actually a little sad, heh, but more on that in a second. I followed the route that many composers take: working for other composers. First as kind of a general assistant, then doing the boring tasks required to make the process happen, then managing the rigs, then doing production work but not writing, then orchestrating and/or "filling in the gaps" in some cues, then finally writing. I've kind of done it…

Rough story. Your optimism shows through, and I’m willing to bet you’ll be successful in this transition. I transitioned into this career from the production design side of things (way earlier in my career than you, only worked on a couple films and a handful of plays). Feel free to ping me if you’re looking for advice. I’ve temporarily added my email to my profile.

To be completely honest, optimism is only showing through because I'm hitting the latter end of the grieving process. It's been a very, very tough road coming to terms with this.

Thank you, I'll do that.

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#235

Earlier quoted context omitted.

Nah, describing your employee as a 1950s housewife is misogynistic, patriarchal and I'll double down on what I said.

Speaking of speech patterns, the one where someone responds to being schooled in multiple ways with “nah…” is an Internet staple. It’s not convincing, but it must be fun to write? :)

You seem to be under the misconception that I have been "schooled". None of the other opinions expressed in this thread in any way change my opinion that calling someone a 1950s housewife is an insult to an employee's dignity.

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#236
post #233

Earlier quoted context omitted.

Please don’t hire people for business roles where part of their responsibilities are to you individually.

You’re getting a lot of negativity but there’s some truth to what you’re saying. It’s nuanced, though. First: to all the people saying this happens all the time 1) define your terms carefully because there are obvious ethical boundaries here one should not cross, and 2) the power dynamic often means these situations will not be raised even if the admin feels taken advantage of. So, there’s a range of activities you c…

This has hardly felt like a strong negative response given my own short replies and fairly predictable attitudes but I appreciate you taking the time to reply.

Another reason that I think it’s unethical to mix business/personal responsibilities this way is because it compromises the role for others who reasonably expect the service. An office manager who’s also doing PA work will likely give the latter precedence. In an HR role that creates a more significant conflict of interest.

At best it incentivizes neglect of needs from other stakeholders. At worst it’s a weapon that can be used for any shady kind of conflict resolution, including burying reports of fraud and abuse.

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#237
post #208

Earlier quoted context omitted.

I would love to hear a story of your film composing career. Yes, HN is about hackers and tech and stuff like that, but I think that being generally curious about other things, such as film composing, is only adding to the experience here. Anyway... Just wanted to let you know that you made me really curious :)

Sure. It's actually a little sad, heh, but more on that in a second. I followed the route that many composers take: working for other composers. First as kind of a general assistant, then doing the boring tasks required to make the process happen, then managing the rigs, then doing production work but not writing, then orchestrating and/or "filling in the gaps" in some cues, then finally writing. I've kind of done it…

That's a helluva break. Godspeed on your path forward.

When you said composer, my first thought was of Haim Saban. Although you sound like you were at two very different technical levels of the industry, I still love the interview he did with the How I Built This podcast though.

If you haven't heard the story: https://www.npr.org/2018/09/21/650524515/power-rangers-haim-... (or the transcript, if audio can't be modulated to a tolerable level)

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#238
post #175

Earlier quoted context omitted.

For the most part I would agree with you. But at one startup, we hired an EA when she was 18. She won us over with her can-do attitude. A exceptional fast learner and would charm difficult clients and resolve problems without even having to be asked. To use sports metaphors: you want a PA who runs interference; skates to where the puck will be; dives to block shots at the goal.

Agreed - with every tip there is an exception to the rule! I personally find it hard during interviews to seperate people earlier in their career into the "will be amazing" and "will be a trainwreck" buckets - it seems to be a dice roll when they actually start work. This might just be my interview skills though - and having my fingers burnt on a poor hiring decision on my behalf that fit into this bucket.

The best interview technique I've used (in addition to all the relevant skill/tech part) was "Tell me about a hobby you're into in your free time?" And then ask follow-up questions.

I think it worked because (1) anybody can talk about their favorite hobby, (2) it relaxes people, as they're the expert, and (3) it demonstrates how much of a self-starter / -learner they are.

The best hire I ever made was because the person worked on their motorcycle and explained the mechanic stuff they'd done during the interview.

I was comparing the candidates afterwards in my head, and was hard pressed to imagine someone who worked on engines for fun in their free time, and wouldn't also be able to do this job. Hired that person, and they were amazing!

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#239

Earlier quoted context omitted.

I think the background outrage levels are abnormal, doesn’t take much for someone to be on tilt. Could also be some folks thinking if you earn enough to afford an assistant than you earn too much.

People that think like that are setting themselves up to be a lifelong loser. Paying an EA is no different than paying McDonald’s to cook for you. Outsourcing things you can afford to is how we have a productive society. If someone can make $800k a year pouring their life into their job and delivering tons of value for customers, that’s great. They should do that even if they spend $100k on an EA. I’d take 50 highly…

My friends daughter is only 17 and quite radicalized, detests anyone who can afford a home, car, etc. It’s quite sad.

Re: Ask HN: I’d like to hire a personal/executive assistant – any tips or advice?

#240
post #208

Earlier quoted context omitted.

I would love to hear a story of your film composing career. Yes, HN is about hackers and tech and stuff like that, but I think that being generally curious about other things, such as film composing, is only adding to the experience here. Anyway... Just wanted to let you know that you made me really curious :)

Sure. It's actually a little sad, heh, but more on that in a second. I followed the route that many composers take: working for other composers. First as kind of a general assistant, then doing the boring tasks required to make the process happen, then managing the rigs, then doing production work but not writing, then orchestrating and/or "filling in the gaps" in some cues, then finally writing. I've kind of done it…

> But then last year I developed an ear condition called Hyperacusis that stopped my career in its tracks. Tried to fight it, tried to work around it, but I slowly came to the realization that the only thing I can do is wait it out, live in silence, hope it gets better, and maybe return to composing if I can. There's nothing else to be done, no treatments.

Oh my, sorry to hear this. I can only imagine how hard it has been for you.

Best of luck. If you visit Italy, ping me - I'd love to buy you lunch and chat :)

Post reply on HN