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Tesla ranks almost dead-last on Consumer Reports reliability list

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Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#51

Post by ramphastidae »

blitzar wrote: post #35
chrisseaton wrote: post #18

Earlier quoted context omitted.

They need the Model X, because the squat, flat 'sedan' body style of all their other cars seems very out of date these days. They do it for air resistance I think, but most people want a much more upright car.

> the squat, flat 'sedan' body style of all their other cars seems very out of date these days In the non american world, where "trucks" are not a daily commuter, a sedan is not out of date . Nor is a hatchback, nor is a ferrari. The family wagon, truck and hybrid truck/suv have been an out of date style for the last 50 years in the developed world.

SUVs have not been around for 50 years …

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#52

Post by madengr »

drewg123 wrote: post #3
chrisseaton wrote: post #2

> Much of it has to do with the overall instability of electric vehicles in general — especially SUVs I thought electric vehicles were more 'stable'? Or am I misunderstanding that? They're mostly solid state. What's unstable? And why are SUVs even less stable?

I have a 2017 Model X that I bought new. The EV part is great, its everything else that sucks. Since I've had it, I've taken it for service for the following: o Arrived w/o Tow pkg (Tesla "forgot" it, was installed via service center appt) o falcon wing doors improperly adjusted, leading to wind noise and water intrusion o Loud wind noise and fogging passenger side windows: Due to improperly installed "triangle" wind…

Have a look at a Honda Clarity. 40 miles on a charge then 50 MPG on a 7 gallon tank.

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#53

Post by DeathArrow »

tzs wrote: post #47
ryzvonusef wrote: post #16

Earlier quoted context omitted.

On topic though, if they are so unreliable, why are do they have such high consumer satisfaction ratings? https://www.consumerreports.org/car-reliability-owner-satisf... Maybe I just don't understand the American car consumer market, or may there is a difference in the magnitude of measurements. ---- Also, I hear people in Europe preferring the Shanghai made cars over the Fremont made one (for having better fit and f…

> On topic though, if they are so unreliable, why are do they have such high consumer satisfaction ratings? Maybe for a lot of people reliability isn't a major concern? People who get a new car every few years even if the old one runs fine just need their car to last until then. People like me who stick with a car much longer [1] put reliability much higher on our requirements. [1] I'm driving a 2006 Honda CR-V that…

>Just waiting on that for an EV that I can keep for 20+ years without it costing a fortune over that time in battery repair/replacement.

You will live a long life for sure. :)

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#54

Post by DeathArrow »

bmitc wrote: post #22
vsskanth wrote: post #10

Earlier quoted context omitted.

All these seem like mechanical or assembly issues other auto manufacturers have already figured out. Very rarely hear these days about control arms failing with traditional automakers vehicles.

I've surmised for a while that it's simply impossible, sans magic, for Tesla to have supposedly surpassed other car manufacturers when those other car manufacturers have decades of experience honing their designs for reliability and quality. I've said many times that my Kia has better quality feel than any Tesla I've been in.

What Kia do you own?

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#55

Post by hn8788 »

ryzvonusef wrote: post #42
hulitu wrote: post #31

Earlier quoted context omitted.

> On topic though, if they are so unreliable, why are do they have such high consumer satisfaction ratings? Because when you buy expensive toys and show them to your friends you cannot admit that they are crap ? It happens all the time.

But this not the grapevine; iirc they generate results from (if not anonymous then atleast not publicly shared) replies to Consumer Reports subscriber survey. So from the entire pool of CR subscriber base who agree to reply to their annual survey and who self-report to own Teslas, this group both overwhelmingly chooses to report significant number of car issues AND chooses to report great satisfaction? What is up wit…

I think it's because people who buy a Tesla are fans of Tesla, so the well known reliability issues aren't a problem to them. They aren't buying a Tesla for practical reasons like affordability and reliability, they're buying a Tesla because they want to own a Tesla. It's the same as people who buy poorly made expensive designer clothes and accessories.

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#56

Post by tzs »

DeathArrow wrote: post #53
tzs wrote: post #47

Earlier quoted context omitted.

> On topic though, if they are so unreliable, why are do they have such high consumer satisfaction ratings? Maybe for a lot of people reliability isn't a major concern? People who get a new car every few years even if the old one runs fine just need their car to last until then. People like me who stick with a car much longer [1] put reliability much higher on our requirements. [1] I'm driving a 2006 Honda CR-V that…

>Just waiting on that for an EV that I can keep for 20+ years without it costing a fortune over that time in battery repair/replacement. You will live a long life for sure. :)

Yeah...I may compromise and make that last car a PHEV. My normal daily driving is under the all electric range of most PHEVs, and since they have smaller batteries than full EVs battery repair/replacement should be cheaper.

The plan would then be a PHEV sedan mostly used just on battery, the CR-V for when I need more cargo capacity, and either the CR-V or PHEV for those rare longer trips depending on how much stuff I need to carry.

A plus for that approach is that since the PHEV would not be used much in ICE mode I hopefully would get a very long lifetime out of the ICE side of it. If I go for a PHEV SUV instead of a PHEV sedan, then I'm even covered if the CR-V dies before me.

I have hope though that as EVs become more common battery repair/replacement will come down. In particular I'm hoping multiple manufacturers standardize on using the same cells in their batteries and make the individual cells replaceable so that battery repair becomes a standard thing you can have done at a typical independent car repair shop, rather than something you have to go to the dealer for and has to be done with parts from the car manufacturer.

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#58

Post by ImPostingOnHN »

waiseristy wrote: post #38
Doxin wrote: post #29

Earlier quoted context omitted.

The youtube comments suggest that a software update fixed this issue somehow. If someone could explain to me how that could possibly work that'd be nice. Surely that handle is connected directly to the door mechanism?

As long as you’re not heaving against the door as you open the latch the window will retract in time. If the battery went stone cold dead, you’d have to break the glass. But you would also have to do the same thing with every single other car with frameless windows

What about a car without frameless windows (IE, most cars) ?

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#59

Post by drewg123 »

chrisseaton wrote: post #9
orangepurple wrote: post #7

Earlier quoted context omitted.

I am interested in an itemized total cost of ownership. This sounds like a pretty incredible experience for an electric car. I don't think I paid more than $140 in synthetic oil and filter changes since I purchased my gas only Toyota new 50,000 miles ago and that's my only expense so far besides gas.

It's bizarre that the car is out of warranty already at only four years. Have they driven it 100k miles or something?

It has 39K miles on it. The warranty for the "misc" stuff that breaks is 4 years, 50K miles. I'm just past the 4 year mark.

Re: Tesla ranks almost dead-last on Consumer Reports reliability list

#60

Post by ImPostingOnHN »

ryzvonusef wrote: post #42
hulitu wrote: post #31

Earlier quoted context omitted.

> On topic though, if they are so unreliable, why are do they have such high consumer satisfaction ratings? Because when you buy expensive toys and show them to your friends you cannot admit that they are crap ? It happens all the time.

But this not the grapevine; iirc they generate results from (if not anonymous then atleast not publicly shared) replies to Consumer Reports subscriber survey. So from the entire pool of CR subscriber base who agree to reply to their annual survey and who self-report to own Teslas, this group both overwhelmingly chooses to report significant number of car issues AND chooses to report great satisfaction? What is up wit…

satisfaction is subjective, reliability is more objective: "how many times have you needed to get this car serviced in the first N years?"

what's more, the cognitive biases that lead someone to convince themselves they're satisfied with their purchase apply whether speaking to friends or a formal survey

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