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Target uses go alert across the enterprise for all on call. Definitely enterprise capable!
Target having a GitHub org has bolstered my future use of Target pickup orders. Didn’t know Target open sourced tech, love to see it.
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> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/conte…
> Do you shut down your service for Labor Day? Depends on the service and industry. Banking adjacent companies are often allowed downtime off US business hours. Even at big tech companies I've run internal services that had business hours support only (nonproduction sandboxes, non-business-impacting services, long running job services with SLOs measured in hours or days)
Honestly as a consumer this pisses me off. I get home for the day, relax, eat dinner, and log into the bank to check my finances at 8pm and east coast banks throw up a "scheduled downtime for upgrades" notice.
Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
PD does two big things: 1. Alerting: Phones you when your servers are down. 2. Incident Management: Help coordinate a response across multiple people. For the first, there's also: - OpsGenie (owned by Atlassian) - Squadcast - VictorOps (now Splunk On Call) - xMatters - PagerTree For the second, there's a bunch of new contenders: - Datadog now has an IM product - Blameless - Rootly - Incident.io - FireHydrant
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That's one way to look at it.
JIRA is one of those pieces of software that creates more problems than it solves. That's good for the industry -- it means to get an equivalent amount of work done, you need more people. More jobs competing for the same pool of workers means that you have to pay the workers more. That's good for everyone. (If I were starting a company tomorrow, though, I'd use Linear. Nicest issue tracking tool I have ever seen. It…
In that it solves problems for one user (project managers) by shoveling it onto another user (developers or admin assistants).
It solves some problems, but it could definitely do a better job of decreasing overall tracking work required, instead of just moving it around.
Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
PD does two big things: 1. Alerting: Phones you when your servers are down. 2. Incident Management: Help coordinate a response across multiple people. For the first, there's also: - OpsGenie (owned by Atlassian) - Squadcast - VictorOps (now Splunk On Call) - xMatters - PagerTree For the second, there's a bunch of new contenders: - Datadog now has an IM product - Blameless - Rootly - Incident.io - FireHydrant