51–60 of 75 posts
I need corresponding mobile phone applications for any alert product I intend to use that can override DND/volume etc. on my phone so I can get woken up at night and respond to problems.
For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
- Get directions to anywhere on the continent
- Send and receive texts to my friends
- Answer and take a call from a human
But if PagerDuty calls me, Stephen Hawking's speech synthesizer brusquely yells at me and demands I take my hands off the wheel and press a button on my phone to acknowledge the alert. No voice recognition, no ability to kick off an automated play. It's a time portal to 1997! Even the _banks_ have friendlier phone automation these days!
It's a team calendar to share recurring tasks as a team. Things like PR reviews, who's on support, or who's qualifying leads.
It has far less features than PagerDuty or Grafana OnCall but it serves well a bunch of customers looking for a simple tool to manage team schedules.
For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
My least favorite thing about PagerDuty is the phone call notification. I drive a car from 2001, and with a cheap bluetooth upgrade, I can do all of these with my voice while driving: - Get directions to anywhere on the continent - Send and receive texts to my friends - Answer and take a call from a human But if PagerDuty calls me, Stephen Hawking's speech synthesizer brusquely yells at me and demands I take my hands…
Earlier quoted context omitted.
My least favorite thing about PagerDuty is the phone call notification. I drive a car from 2001, and with a cheap bluetooth upgrade, I can do all of these with my voice while driving: - Get directions to anywhere on the continent - Send and receive texts to my friends - Answer and take a call from a human But if PagerDuty calls me, Stephen Hawking's speech synthesizer brusquely yells at me and demands I take my hands…
Uh this is user error. Just make the DTMF tones with your voice.
Earlier quoted context omitted.
It's great to see more competition in this space. Generally speaking, what I miss in these "incident management" products is also an integrated, flawless way to handle incidents when they're happening. I'm talking about: 1. Quickly creating a proper chat 2. Quickly creating an incident document where you can pin chat messages and use it in the post-mortem. Ideally, pinning some graphs that you'd extract from your obs…
Monzo's solution does not seem to be actively maintained, is it? +100 on the creation of incident chat rooms and pinning data to re-use in incident docs. There is nothing worse than copying the timeline events from one tool to a Google Doc.
For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
Do you shut down your service for Labor Day? I don't.
I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/content/c523efe6-9973-11e1-9a57-00144feab...
Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
1. Alerting: Phones you when your servers are down.
2. Incident Management: Help coordinate a response across multiple people.
- OpsGenie (owned by Atlassian)
- Squadcast
- VictorOps (now Splunk On Call)
- xMatters
- PagerTree
- Datadog now has an IM product
- Blameless
- Rootly
- Incident.io
- FireHydrantFor a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/conte…
The fact that the product seems to have no concept of holidays when its essentially a scheduler++ is a problem.
The problem with doing trades which is the default easiest thing to do given the PagerDuty interface is that when you come back from (or just before you go on) vacation you typically end up with extra bonus on-call shift outside the cycle. Delightful!
All these things just sort of pile up into the "maybe its just easier not to take a couple days off" category, which is not really a mistake on your employers part.
For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/conte…