61–70 of 75 posts
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I work on/for an open source solution that we based off of PagerDuty, called GoAlert: https://github.com/target/goalert
Target uses go alert across the enterprise for all on call. Definitely enterprise capable!
Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
I've also used OpsGenie (Atlassian now) and really enjoyed it. The amount of integrations they have is staggering.
> Alerts from each integration 300 5 minutes > Alerts from the whole team 500 5 minutes > API requests per API key 300 5 minutes Product looks great but those API request limits are too low, because alerts rain when you are having incidents and rate limiting all of them is harmful. That's why other products have deduplication keys / aliases so you don't miss important ones. https://grafana.com/docs/grafana-cloud/onca…
I'd think that receiving even 1/5th the rate limit in a 5 minute window would be disorienting enough to render alerting effectively useless. I'd question the configuration which fires that many alerts in that time frame, and suggest improving alert aggregations and dependencies to get the number down to one or a handful of meaningful alerts.
Hey everyone, Matvey, ex-CEO of Amixr is here. Me and Ildar Iskhakov started this project three years ago because we used to be on-call ourselves and needed better tools. It was an amazing journey from 0 to 1. Tons of coding, first customers, fundraising, iterating, and finally the honor to join Grafana Labs and build Grafana OnCall! I'll be happy to answer your questions if you have any.
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A multi-billion USD success story ?
That's one way to look at it.
(If I were starting a company tomorrow, though, I'd use Linear. Nicest issue tracking tool I have ever seen. It has all the "big business" features like roadmaps and story points, with a lot of friendliness for the individual contributors -- dark mode, keyboard shortcuts, a dedicated triage UI. It's so nice to see someone finally get it right!)
For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/conte…
Depends on the service and industry. Banking adjacent companies are often allowed downtime off US business hours. Even at big tech companies I've run internal services that had business hours support only (nonproduction sandboxes, non-business-impacting services, long running job services with SLOs measured in hours or days)
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> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/conte…
No, but you could, for example, allocate the holidays equally amongst the team, or as a special class of days with a different schedule like weekends.. rather than just screwing whoever happens to be on that week? The fact that the product seems to have no concept of holidays when its essentially a scheduler++ is a problem. The problem with doing trades which is the default easiest thing to do given the PagerDuty int…
For a product that's been around 12 years, I've been surprised at how minimally featured PagerDuty is. Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. PD schedule checking and trade negotiation becomes yet another thing in the long list of things I need to do when taking a day off. HR system request off, Department Outlook calendar update, PagerD…
> Stuff like national holiday awareness, integration to vacation calendars, a better UI for swapping days/overrides, etc. Do you shut down your service for Labor Day? I don't. I do agree that trading on-call shifts is not very easy within the UI. Part of me dreams of being able to make enough advantaged trades to end up never on-call, like the padre who doubled his holdings in a WW2 POW camp: https://www.ft.com/conte…
Is there really anybody else in the "Pager" category of SaaS products other than PagerDuty that have any traction?
I may be biased as a co-founder of Spike.sh, but I think we have one of the best designed incident management products out there. We've focused on making it easy to create on-call schedule and overrides, and added templates for escalation, on-call and alert rules.