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Use forums rather than Slack/Discord to support developer community

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511–520 of 698 posts

Re: Use forums rather than Slack/Discord to support developer community

#511
post #70

Oh please do. This seems like the perfect time to bring this up: I had a piece of software that used Discord for support. They required that users be verified, which requires you to give you phone number to Discord. I gave them my Google Voice number, which is the only number I have, and they rejected it because they don't support VOIP numbers. I asked them if there was any other way to verify my identity. They told…

I simply don't use services that demand a phone number to use them.

It won't get better if we keep caving.

Re: Use forums rather than Slack/Discord to support developer community

#512
post #70

Oh please do. This seems like the perfect time to bring this up: I had a piece of software that used Discord for support. They required that users be verified, which requires you to give you phone number to Discord. I gave them my Google Voice number, which is the only number I have, and they rejected it because they don't support VOIP numbers. I asked them if there was any other way to verify my identity. They told…

I constantly run into this problem, I've used my google voice number for everything for years (yeah it's not a great move but very hard to migrate away from) and a frustrating number of services recently have been rejecting it for verification. I end up having to take the sim out of my laptop and put it in my PinePhone. It's such a hassle. This whole "you're not a human unless you have a phone number" thing sucks. Sa…

Every one used to use your social security number instead to uniquely identify people but that was made illegal because of the many problems this caused. But company's want a unique identifier for people. Now that everyone has cell phones people never change their phone number so it is a great unique identifier that is legal to use. Not enough edge cases, yet, like yours too worry about. Maybe it will be made illegal in the future.

Re: Use forums rather than Slack/Discord to support developer community

#514
So what's everyone's favourite forum software? Which of the many packages out there would actually be suitable to replicate the usability of Slack/Discord, without making all of the messages disappear like in a black hole?

1) Discourse: https://www.discourse.org/

Looks pretty modern and also offers managed instances if you'd like, but i can't help but to feel that it's pretty JS heavy and there is perhaps too much whitespace, which makes navigating longer threads somewhat cumbersome. To me, it seems like a case of UI > UX, which is an upsetting trend that i've noticed ("make something pretty rather than something functional").

2) Flarum: https://flarum.org/

This one is perhaps a bit better in my eyes as far as the UX is concerned and seems to have actually been developed as a mobile first forum. It does have that modern look while at the same time being reasonably functional, and the idea of putting the forum structure tree in the sidebar actually works pretty well!

3) phpBB: https://www.phpbb.com/

Personally, this is my favourite from the "traditional" forum software, since it's really usable, it keeps a good information density, doesn't lose usability and isn't as JS heavy as any of the other alternatives. Also, there are plenty of plugins and even the default functionality provides you with most of the things that you'd like in a piece of forum software and the hardware requirements are pretty low.

As someone who runs a phpBB forum or two myself, the biggest pain is perhaps updating, since you run into the very same issue of never knowing whether an update will break something or not and you might have to manually alter some config files if things go sideways. Also, admittedly, the admin UX could be better, but i guess that's just the software showing its age.

That said, old is not necessarily always worse.

4) Simple Machines Forum: https://www.simplemachines.org/

To me, it looks like a slightly simpler alternative to phpBB, with similarly good readability, slightly lower information density, but overall a very similar look and feel to phpBB. Can't talk much about its features, but some people have recommended it in the past.

Also, in regards to the free plan memory limitations, has anyone here experimented with self-hosted IM solutions? Personally i'm running a Rocket.Chat (https://rocket.chat/) instance which seems pretty nice and functional, for example, for a smaller software developer team, though others also have had good experiences with Mattermost (https://mattermost.com/) or other software.

Re: Use forums rather than Slack/Discord to support developer community

#515
> Problem #2: Google can’t see inside chats

Search engines seem to do well with Gitter. It's very searchable and the search results lead to the exact timestamp where the discussion happened.

I used to find decent support for Apache Airflow this way. A while ago they voted to move to Slack, not for any good reasons but because it was the popular place to be; The Slack setup was invite-only so search engines couldn't index it, and it was one with limited message retention, about 30 days I think. Very disappointing.

Re: Use forums rather than Slack/Discord to support developer community

#516

Earlier quoted context omitted.

I’m a believer in just creating a subreddit. It’s free and easy, many people already have Reddit accounts and it’s a much better forum than the ones that would be self-hosted, including moderation tooling and bot ecosystem. The threaded discussions are also better than what Github offers.

I agree that subreddits have a very low barrier to entry, but all that comes at a cost. Among other things, one of those costs is that your content is no longer owned by you. Should Reddit decide to take itself private, or make ethically questionable decisions, etc., you are locked in due to the networking effect.

Telegram group/channel can take care of those concerns

Re: Use forums rather than Slack/Discord to support developer community

#517

Earlier quoted context omitted.

I constantly run into this problem, I've used my google voice number for everything for years (yeah it's not a great move but very hard to migrate away from) and a frustrating number of services recently have been rejecting it for verification. I end up having to take the sim out of my laptop and put it in my PinePhone. It's such a hassle. This whole "you're not a human unless you have a phone number" thing sucks. Sa…

Just a couple of days ago, I signed in to a gmail account using the correct username and password. Gmail intercepted me and claimed to be worried that they couldn't recognize the device I was using. According to the flow, they wanted me to verify my identity in one of three ways: (1) I could verify the backup email address associated with the account; (2) if unable to do that, I could provide the 2FA code sent to tha…

Check your internet connection and Google/Gmail certificates. It looks like you are taped.

Re: Use forums rather than Slack/Discord to support developer community

#518
post #411
post #367

Earlier quoted context omitted.

>"Never doing any buissness with ms again." No github for you then ;)

Well, gitlab is way better. Github is the Facebook of developers.

Gitlab docs say the absolutely bare minimum of RAM to run it is 4GB. And that's just for gitlab, never mind Postgres. That's something like $70/mo just to host some git repos on a major cloud provider.

And if you're talking about the hosted solution... we use that at work. We have what are effectively outages once a week on average.

I like the way Gitlab as a company is run and I really want to like it but... I use gitea at home and we're actively migrating away from it at work.

Re: Use forums rather than Slack/Discord to support developer community

#519
post #449
post #70

Oh please do. This seems like the perfect time to bring this up: I had a piece of software that used Discord for support. They required that users be verified, which requires you to give you phone number to Discord. I gave them my Google Voice number, which is the only number I have, and they rejected it because they don't support VOIP numbers. I asked them if there was any other way to verify my identity. They told…

https://www.burnerapp.com/ ? Note: no affiliation, just a satisfied user. Also, not free.

Hmm, something in my uBlock Origin filters blocks their signup page.

Anyways, I've been using https://www.numberbarn.com/ for SMS-based 2FA for a few years. Works great for stupid services that demand a US phone number (I'm an American who lives abroad, grrr) and don't have time-based one-time passwords.

Re: Use forums rather than Slack/Discord to support developer community

#520

Where are the forums? StackOverflow, GitHub/GitLab issues are a good alternative? Very rarely I just open up a question in Slack/Discord for some projects but I also get very rarely any answers, either I am lucky that someone else with the same issue there or it just stales forever or while I dig very deep and eventually find a solution.

GitHub apparently has a “Discussions” feature although I’ve never used it.
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