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Use forums rather than Slack/Discord to support developer community

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501–510 of 698 posts

Re: Use forums rather than Slack/Discord to support developer community

#502
post #70

Oh please do. This seems like the perfect time to bring this up: I had a piece of software that used Discord for support. They required that users be verified, which requires you to give you phone number to Discord. I gave them my Google Voice number, which is the only number I have, and they rejected it because they don't support VOIP numbers. I asked them if there was any other way to verify my identity. They told…

I constantly run into this problem, I've used my google voice number for everything for years (yeah it's not a great move but very hard to migrate away from) and a frustrating number of services recently have been rejecting it for verification. I end up having to take the sim out of my laptop and put it in my PinePhone. It's such a hassle. This whole "you're not a human unless you have a phone number" thing sucks. Sa…

I’m sorry you ran into that problem. I ran into the opposite problem, of thousands of fake accounts a day using VoIP phone numbers to create accounts. Almost all of them were fake/abusive when they were investigated manually. Blocking these numbers felt like the sensible thing to do, because it made the abusive account creators spend more time, money and energy creating their accounts. I’m sorry it impacted you.

Re: Use forums rather than Slack/Discord to support developer community

#503
Where are the forums? StackOverflow, GitHub/GitLab issues are a good alternative?

Very rarely I just open up a question in Slack/Discord for some projects but I also get very rarely any answers, either I am lucky that someone else with the same issue there or it just stales forever or while I dig very deep and eventually find a solution.

Re: Use forums rather than Slack/Discord to support developer community

#504

Earlier quoted context omitted.

Just a couple of days ago, I signed in to a gmail account using the correct username and password. Gmail intercepted me and claimed to be worried that they couldn't recognize the device I was using. According to the flow, they wanted me to verify my identity in one of three ways: (1) I could verify the backup email address associated with the account; (2) if unable to do that, I could provide the 2FA code sent to tha…

Never ever ever ever give your phone number to Google for verification or authorization. People just don't understand how easy it is to find someone's phone number and then steal it for long enough to steal e.g. emails. Has happened, will happen etc. Like ssn, phone numbers were never made for this purpose. In fact phone numbers and services (e.g. SMS) are just the front end and are setup to be easy to redirect. We h…

What even more sucks that you need to first set up phone 2FA before you can enable TOPT. You can remove the phone number afterwards, but why make it so complicated?

Re: Use forums rather than Slack/Discord to support developer community

#505

Earlier quoted context omitted.

I constantly run into this problem, I've used my google voice number for everything for years (yeah it's not a great move but very hard to migrate away from) and a frustrating number of services recently have been rejecting it for verification. I end up having to take the sim out of my laptop and put it in my PinePhone. It's such a hassle. This whole "you're not a human unless you have a phone number" thing sucks. Sa…

Using SMS as a login verification thing is just so irritating. My bank asks me to enter an SMS OTP every time I login to the website. I know my username and password! Let me into my bank account!

They're trying to do that to break 3rd party financial integrations. Not for your security but because they think they deserve to get paid for your data and these other people haven't paid up.

Re: Use forums rather than Slack/Discord to support developer community

#506
post #70

Oh please do. This seems like the perfect time to bring this up: I had a piece of software that used Discord for support. They required that users be verified, which requires you to give you phone number to Discord. I gave them my Google Voice number, which is the only number I have, and they rejected it because they don't support VOIP numbers. I asked them if there was any other way to verify my identity. They told…

[deleted]

Re: Use forums rather than Slack/Discord to support developer community

#507
post #222

I just wish people would use a system that's integrated into where the code is. I don't want to have to register for a forum when GitHub has a perfectly good ticketing system (and now discussions), and yet I have to register at another place where my details can be leaked from because who knows the technical capability of this one single person who may or may not have done any security. If it's a company, please have…

This could have been posted by me. :-)

GitHub just has critical mass. Everyone has an account. UI is not bad. Just use it.

Re: Use forums rather than Slack/Discord to support developer community

#508

Earlier quoted context omitted.

> Discord is nearly infinitely better in the sense that they have any tooling at all, but it's still considerably far behind Could you expand on this a bit? A lot of this thread seems to be coming down to opinions. Are there specific moderation features that Discord lacks?

How do you move conversations/posts from one channel to another? I assumed this had to be built in because of so much meme ish talk of discord mods.

I moderate (but I’m not admin for) a ~5k member Discord server, and the only tool I know of to move conversations is to tell the users to take it to #other-channel.

Re: Use forums rather than Slack/Discord to support developer community

#509
post #112

Earlier quoted context omitted.

Phone verification can certainly be annoying, but anyone who's been part of large Discord communities will know that spambots that DM users with all kinds of scams are a huge issue. Phone verification stops someone from raiding a server with it enabled with hundreds of bot accounts. As for VOIP numbers not being allowed, that also makes sense; VOIP numbers are extremely cheap and allowing them to be used would defeat…

My problem isn't with the phone verification. I totally understand why they do that. I don't even have a problem with not accepting VOIP. I get why they do that too. My problem is that they don't have an alternative, and there is no way for channel admins that turn on that feature to know how many people can't get in because of their choice. They should either have an alternative way to verify oneself, or a way for t…

The alternative is to have an admin/mod assign you a role. If you read the the text under "Verification Level" https://discord.com/safety/360043653152-Four-steps-to-a-supe... you will see that members with role don't need to have phone verification.

That being said, anecdotally I have heard Discord locking/terminating accounts without verified phone numbers (usually if suspicious activity has been detected).

Re: Use forums rather than Slack/Discord to support developer community

#510
post #500

For our Founder community, we went from Slack, to Discord, to Circle: https://www.founderculture.net/c/new-noteworthy/our-communit...

Nice article and there is also indepth analysis of alternatives https://kb.founderculture.net/public/posts/460yq0p9. Intresting read!
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