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Moving On...

thiswebhost.com

31–40 of 117 posts

Re: Moving On...

#31
post #22

Earlier quoted context omitted.

Interesting. You make me wonder if Doug (the new blog post writer) actually works for the company or if he's even a real person.

I'm not sure where the O would come from, but if Doug and Jules turn out to be the same person, I'm calling him O'Doul's.

They have a different writing style, although he did appear right out of the blue..

Re: Moving On...

#32
post #20

Earlier quoted context omitted.

I'd also like to see this guy axed, but I can see why they'd want to keep him. Perhaps he holds enough specific technical knowledge that they have to keep him. What I'm unclear on is why Bernardo can't be invited back. Was his account deleted in such a way that it's unrecoverable? If so, they're keeping someone who deleted potentially months of a customer's work and data, and claiming it's within reason over one use…

>Was his account deleted in such a way that it's unrecoverable? Apparently so..

You're right, as I discovered on reading the cached Jules post:

> So let’s just recap a little; we have 1 account that is suspended with full access to a backup of their data and their domain names. We have another account that is fully terminated, with all data removed, due to severe breach of our terms.

The why seems to be swept under the rug in Doug's post.

Re: Moving On...

#33

This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…

It also should be pointed out that paypal disputes can sometimes be automatically opened by paypal - I had one opened once, and the automatic system didn't even offer an option to comment and say "Yes, I did mean to make this transaction"; I had to call in to get it resolved.

Re: Moving On...

#34

This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…

TL;DR: I deleted all your backups over one swear word. Now I'm justifying it because profanity equals abuse.

> profanity equals abuse

which is illegal under an internet law I just made up. You could go to jail.

Re: Moving On...

#35
post #28

Again: enough. These people do not matter. We can stop wasting time talking about them. The travails of people who run into payment problems over $5 web hosting accounts do not constitute "Hacker News". This is a fake controversy. We do not need to evaluate what either side says; neither side matters. Flagged.

It's a phenomenal case study in how not to do customer service and social media at a small tech company. I think there are a lot of people in the HN community who could learn a thing or two from this discussion.

Re: Moving On...

#36
So they're standing by their decision to kill an account because their feelings got hurt, which is already enough to make me doubt their professionalism. But the part that makes me choke is the phrase "the language used by yourself". While it's true that the subjunctive mood can help defuse an emotional situation by deemphasizing the agency of the action, you're doing it wrong. For God's sake, learn English.

Re: Moving On...

#37
post #23

I would like to remind people that contacting us with abusive e-mail messages is in fact illegal and we will be taking the appropriate steps to forward these messages and information gathered to both the relevant ISP’s and law enforcement agencies. Sadly it is the people who post such messages that are causing me to disable comments on this blog post. Having to disable comments on your conciliatory blog post is a sig…

I can't agree here. Nobody owes the world comments, and most particularly they do not owe the Reddit hivemind the opportunity for a good one-minute hate.

Re: Moving On...

#39

1. Are there seriously smiley faces in this serious post defending your company? 2. From what I can understand, they suspended multiple accounts, one of which was paid in full. The paid in full account's owner cursed out the company on twitter. I assume everyone will agree with this statement, but I'll state it anyway: You can't cancel valid accounts! If the account is paid in full, and assuming the account isn't bei…

They had me at the exclamation point, and kept me rolling all the way to "this is why comments have been disabled".

Re: Moving On...

#40
post #28

Again: enough. These people do not matter. We can stop wasting time talking about them. The travails of people who run into payment problems over $5 web hosting accounts do not constitute "Hacker News". This is a fake controversy. We do not need to evaluate what either side says; neither side matters. Flagged.

So because you have the opinion it's faked, you're going to tell the rest of us how we should react and what we find interesting?

Thanks, but I'll make my own choice.

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