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Moving On...

thiswebhost.com

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21–30 of 117 posts

Re: Moving On...

#21

Post by Terretta »

latch wrote: post #18

I think the post is slightly unprofessional, but I nonetheless think it does a good job of trying to move beyond the issue. I think people calling for Jules' head are flat our wrong. To the best of my knowledge, he isn't a repeat offender, and now this* has made it unlikely that he will be, without having to fire him (and coincidentally, allowing him to do what this* considers him good at). I'm generally not crazy ab…

> isn't a repeat offender

I'd had a glance at the last couple weeks worth of tweets and they seemed generally more "the customer's never right, good riddance" than most official twitter accounts.

Smelled like burned out admin to me.

Re: Moving On...

#22

Post by eric-hu »

VladRussian wrote: post #19
mtogo wrote: post #5

So... one guy did all this, it was inappropriate, but you're keeping him on board? I think the purpose of this blog post was to try to reclaim this*'s reputation after the incident, but for me it just solidified that i should never, ever use thiswebhost.

>but you're keeping him on board? what are the alternatives ? that guy seems to be a company owner and the registrant of the domain, ie. basically the guy _is_ the company :) http://news.ycombinator.com/item?id=2890546

Interesting. You make me wonder if Doug (the new blog post writer) actually works for the company or if he's even a real person.

Re: Moving On...

#23

Post by philk »

I would like to remind people that contacting us with abusive e-mail messages is in fact illegal and we will be taking the appropriate steps to forward these messages and information gathered to both the relevant ISP’s and law enforcement agencies. Sadly it is the people who post such messages that are causing me to disable comments on this blog post.

Having to disable comments on your conciliatory blog post is a sign that you should go back and make it more conciliatory.

Re: Moving On...

#24

Post by puredemo »

desigooner wrote: post #13

This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…

TL;DR: I deleted all your backups over one swear word. Now I'm justifying it because profanity equals abuse.

Re: Moving On...

#25

Post by puredemo »

eric-hu wrote: post #20
mtogo wrote: post #5

So... one guy did all this, it was inappropriate, but you're keeping him on board? I think the purpose of this blog post was to try to reclaim this*'s reputation after the incident, but for me it just solidified that i should never, ever use thiswebhost.

I'd also like to see this guy axed, but I can see why they'd want to keep him. Perhaps he holds enough specific technical knowledge that they have to keep him. What I'm unclear on is why Bernardo can't be invited back. Was his account deleted in such a way that it's unrecoverable? If so, they're keeping someone who deleted potentially months of a customer's work and data, and claiming it's within reason over one use…

>Was his account deleted in such a way that it's unrecoverable?

Apparently so..

Re: Moving On...

#26

Post by benatkin »

desigooner wrote: post #13

This blog post was preceded by a different post by Jules. That post was deleted and this post by Doug took it's place instead. Here's the google cache link of the deleted post: https://webcache.googleusercontent.com/search?hl=en&q=ca... Content of the deleted post: The Reddit Incident POSTED BY Jules ON August 16, 2011 AT 4:45 pm UNDER Uncategorized I’m sure you may have heard about it by now, and if not I’m sure you…

Which after seeing the tweets, was better than I expected. The big issues I have with it, as damage control (i. e. not counting the deleting of the backup and previous exchanges), are the lack of a real apology and the lumping of general profanity in with death threats in what supposably got forwarded to ISP abuse departments.

> Before I begin though, I’d like to thank the tens of people who felt the need to e-mail us death threats and general profanity. We have forwarded these on to your ISP’s abuse departments.

Re: Moving On...

#27

Post by benatkin »

eric-hu wrote: post #22
VladRussian wrote: post #19

Earlier quoted context omitted.

>but you're keeping him on board? what are the alternatives ? that guy seems to be a company owner and the registrant of the domain, ie. basically the guy _is_ the company :) http://news.ycombinator.com/item?id=2890546

Interesting. You make me wonder if Doug (the new blog post writer) actually works for the company or if he's even a real person.

I'm not sure where the O would come from, but if Doug and Jules turn out to be the same person, I'm calling him O'Doul's.

Re: Moving On...

#28

Post by tptacek »

Again: enough. These people do not matter. We can stop wasting time talking about them. The travails of people who run into payment problems over $5 web hosting accounts do not constitute "Hacker News". This is a fake controversy. We do not need to evaluate what either side says; neither side matters.

Flagged.

Re: Moving On...

#30

Post by Vivtek »

mtogo wrote: post #5

So... one guy did all this, it was inappropriate, but you're keeping him on board? I think the purpose of this blog post was to try to reclaim this*'s reputation after the incident, but for me it just solidified that i should never, ever use thiswebhost.

No, actually, if he's technically good, I would also keep him with the admonishment that if he ever interacted with a customer again I'd play tennis with his spleen. I was perfectly happy with this post through that part.
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