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Stay away from This* (thiswebhost.com)

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Re: Stay away from This* (thiswebhost.com)

#61

Post by ck2 »

jarin wrote: post #27
Jabbles wrote: post #25

Earlier quoted context omitted.

How many people do you think "we" is? Could the person that runs the twitter be an employee? They advertise 24/7 customer support. Even if it is an employee, and he is terminated because of this, would that allow you to trust the company again? If it turns out to be the founder/CEO, then we have no hope for the company. But how devastating would it be for your startup if one of your employees did something like this,…

thiswebhost.com appears to be hosted on LiquidWeb's servers, which makes me think it might be a reseller account for Sonet7 (reseller hosting owned by LiquidWeb). I know a couple of people who resell white-label cPanel hosting, and it's definitely not a full-time job, so I would guess it's probably just one guy (the WHOIS will tell you who). I know from experience that it's nigh-impossible to stop yourself from using…

If it's on liquidweb shared hosting then there are four levels of backups with rotations on an external drive array. They don't mess around.

Not sure if they could do an end-run around a reseller to liquidweb and prove ownership, but the backup is definitely there and undeleteable at a reseller level.

Someone should point that out to the former customer.

Re: Stay away from This* (thiswebhost.com)

#62

Post by savramescu »

atourino wrote: post #53

A couple of points: - Backups are your responsibility. Not the hosts, not the government. Not anyone else. You. Period. - Cannot pay with Paypal? Paypal HQ spontaneously explodes into a huge ball of fiery death? Find another way to pay. It's your responsibility to hold your side of the contract.

And when they only accept Paypal? What do yo do then? I don't care if I have backups. Such a termination of services and further purging of data is a big no-no in my books.

Re: Stay away from This* (thiswebhost.com)

#64

Post by thomaskerr »

Hates_ wrote: post #2

One of the hardest things when communicating with customers is not taking it personally. Don't take criticisms or complaints as personal attacks and above all else resist the temptation to try and "one-up" your customer. Loads of times we've received pretty insulting emails, but done our best to be polite and helpful back, more times then not we've received a really thankful and praising email back in response. A lot…

Scared of the truth? http://pastebin.com/9rHuWFGw I bet you're going to c e n s o r this hn mods are pathetic

Re: Stay away from This* (thiswebhost.com)

#65

Post by bane »

rmc wrote: post #19

It irked me that he didn't seem to care about lost customers He doesn't sound like a good customer, I can understand why a company would want to ditch him. Companies shouldn't try to keep all customers all the time. Just read the blog http://notalwaysright.com/ which is full of anecdotes of stupid customers.

Right...what's the metric? 10% of your customers will consume 90% of your customer handling resources?

Re: Stay away from This* (thiswebhost.com)

#66

Post by ck2 »

berfarah wrote: post #10
corin_ wrote: post #3

Pretty dumb to tweet "go fuck yourself" before you've got your data off their servers - given you've only just seen that they clearly take things personally and act like kids.

Hey - the customer in question here. I'll admit, it was really stupid, definitely a mistake - I was really angry. My friend had just told me my site was down, and I got an email saying my account had been terminated, and then to top it off, a tweet saying "good luck finding your next hosting provider". The "go fuck yourself" was a kneejerk reaction to a guy clearly enjoying his powertrip.

Tell your friend if it's on liquidweb shared hosting then there are four levels of backups with rotations on an external drive array. The data is definitely there and a reseller can get it restored within an hour for free - if they are motivated of course.

If they can prove ownership of the content to liquidweb maybe they can do an end-run around the reseller.

Re: Stay away from This* (thiswebhost.com)

#67

Post by robinduckett »

pyrhho wrote: post #51
jarin wrote: post #4

Earlier quoted context omitted.

It's doubly worse at a porn company. People already half-expect you to be scamming them somehow, and come into it with apprehension if not outright hostility. The upshot is when you give them amazing customer service, they turn into instant evangelists :)

I'm curious how 'evangelical' someone could be about a porn company? Do you really find word-of-mouth advertising to work for you?

lol word of mouth

Re: Stay away from This* (thiswebhost.com)

#70

Post by petercooper »

samarudge wrote: post #34
jarin wrote: post #28

Earlier quoted context omitted.

Jules is also listed as the company owner on the reviews: http://www.webhostingreviews.com/thiswebhost-reviews.htm And is the registrant of the domain name (and the only contact).

WhoIs lookup shows him as the domain owner Registrant Contact: ThisWebHost Jules Robinson () Fax: South Building Upper Farm Basingstoke, HAMPSHIRE RG23 8PE GB Administrative Contact: ThisWebHost Jules Robinson (domains@thiswebhost.com) +1.5555555555 Fax +1.5555555555 South Building Upper Farm Basingstoke, HAMPSHIRE RG23 8PE GB Technical Contact: ThisWebHost Jules Robinson (domains@thiswebhost.com) +1.5555555555 Fax +…

As a Brit, it doesn't surprise me at the British address here. I work primarily with US companies but the most obnoxious service I get tends to be from the British ones. An idea of "honor above money" seems to be more prevalent here in the UK, whereas in the US it seems you're more likely to just get ignored.
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