Stay away from This* (thiswebhost.com)
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Stay away from This* (thiswebhost.com)
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Re: Stay away from This* (thiswebhost.com)
#2One of the hardest things when communicating with customers is not taking it personally. Don't take criticisms or complaints as personal attacks and above all else resist the temptation to try and "one-up" your customer.
Loads of times we've received pretty insulting emails, but done our best to be polite and helpful back, more times then not we've received a really thankful and praising email back in response. A lot of times customers forgot they're sending a message to a real person, and just think they're contacting a faceless corporation.
Re: Stay away from This* (thiswebhost.com)
#3Pretty dumb to tweet "go fuck yourself" before you've got your data off their servers - given you've only just seen that they clearly take things personally and act like kids.
Re: Stay away from This* (thiswebhost.com)
#4One of the hardest things when communicating with customers is not taking it personally. Don't take criticisms or complaints as personal attacks and above all else resist the temptation to try and "one-up" your customer. Loads of times we've received pretty insulting emails, but done our best to be polite and helpful back, more times then not we've received a really thankful and praising email back in response. A lot…
It's doubly worse at a porn company. People already half-expect you to be scamming them somehow, and come into it with apprehension if not outright hostility.
The upshot is when you give them amazing customer service, they turn into instant evangelists :)
Re: Stay away from This* (thiswebhost.com)
#5I hate to say it, but when you go with bargain basement hosting, you're often going to get bargain basement quality.
I'm sure we've all heard horror stories of shared hosting providers, but personally I've had one just completely disappear, taking my 2 years of prepaid hosting with them (along with hundreds of other customers, at least).
Re: Stay away from This* (thiswebhost.com)
#6What are the twitter accounts of the customers? All I've seen here is a couple of DM's from the host and a couple of emails from the host.
Re: Stay away from This* (thiswebhost.com)
#7You better believe everyone will hear about this and drop them. Very unprofessional for a grown man to act like a child.
Re: Stay away from This* (thiswebhost.com)
#8What are the twitter accounts of the customers? All I've seen here is a couple of DM's from the host and a couple of emails from the host.
Re: Stay away from This* (thiswebhost.com)
#9Reason #3 in "Why we're so good" (http://www.thiswebhost.com/reasons.html): "We want to help. Customer service is very important to us, so we'll treat you like a valued client and not like a number."
Re: Stay away from This* (thiswebhost.com)
#10Pretty dumb to tweet "go fuck yourself" before you've got your data off their servers - given you've only just seen that they clearly take things personally and act like kids.
Hey - the customer in question here. I'll admit, it was really stupid, definitely a mistake - I was really angry. My friend had just told me my site was down, and I got an email saying my account had been terminated, and then to top it off, a tweet saying "good luck finding your next hosting provider".
The "go fuck yourself" was a kneejerk reaction to a guy clearly enjoying his powertrip.