> I can't decide if I like that better or worse.
It's a really good question. Let's think about it.
As you've outlined it, Tesla's approach prioritizes the user's confidence in the product, rather than the user's knowledge about the product.
Naturally, when a product is faulty, the user's confidence in the product is inversely proportional to their knowledge about the fault; the less I know about the fault, the more unshaken is my confidence in the product.
So I guess it comes down to this: when a product fails, would you prefer to react with "wow, how unexpected" or "figures"?